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Telephone Operator Jobs in Detroit, MI (NOW HIRING)

Associa

Customer Service Representative

Ann Arbor, MI · On-site

$16 - $21.50/hr

Follow through on various requests. • Reviews invoices for completeness/accuracy of charges and prepare payable vouchers for manager's approval if not completed by Telephone Operator. • Processes ...

Associa

Customer Service Representative

Ann Arbor, MI · On-site

$15.75 - $21.25/hr

Relieving concierge/telephone operators on an as needed basis. Keeping work spaces organized and maintained. Alerting Office Manager of low supplies and assisting in supply stocking and distribution.

Envirocon

Operator

Detroit, MI · On-site

The Equipment Operator will skillfully operate various types of heavy equipment (92,000 lbs ... person, via telephone, two-way radio and in writing. * Have a strong work ethic. * Perform ...

Envirocon

Operator

Detroit, MI

The Equipment Operator will skillfully operate various types of heavy equipment (92,000 lbs ... person, via telephone, two-way radio and in writing. * Have a strong work ethic. * Perform ...

Universal Feed & Machine.Inc

Be Seen First

Saw Operator

Auburn Hills, MI · On-site

$17 - $19/hr

This Saw Operator position is a permanent day shift opportunity, and is located in Auburn Hills, MI ... Our 24/7 technical support is as close as your telephone. Let us the Universal Feed and Machine ...

Compass Group

NUTRITION OPERATOR

Novi, MI · On-site

$15/hr

* We are hiring immediately for part time NUTRITION OPERATOR positions. * Address : Henry Ford ... Follows proper telephone etiquette and procedures with patients, visitors and healthcare ...

Compass Group

NUTRITION OPERATOR

Novi, MI · On-site

$15/hr

* We are hiring immediately for part time NUTRITION OPERATOR positions. * Address : Henry Ford ... Follows proper telephone etiquette and procedures with patients, visitors and healthcare ...

Compass Group

NUTRITION OPERATOR (PART TIME)

Novi, MI · On-site

$15/hr

Nutrition Operator We are hiring immediately for part time NUTRITION OPERATOR positions. Address ... Following proper telephone etiquette and procedures with patients, visitors, and healthcare ...

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All JobsTelephone Operator JobsTelephone Operator Jobs in Detroit, MI

Telephone Operator information

See Detroit, MI salary details

$9

$17

$24

How much do telephone operator jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for telephone operator in Detroit, MI is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.28 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in Detroit, MI?

The most popular types of Telephone Operator jobs in Detroit, MI are:

What are popular job titles related to Telephone Operator jobs in Detroit, MI?

For Telephone Operator jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Detroit, MI look for?

The top searched job categories for Telephone Operator jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Telephone Operator jobs?

Cities near Detroit, MI with the most Telephone Operator job openings:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Detroit, MI as of August 2026, with employment types broken down into 45% Full Time, 53% Part Time, 1% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $36,775 per year, or $17.7 per hour.

Customer Service Representative

Associa

Ann Arbor, MI • On-site

$16 - $21.50/hr

Full-time

Posted 20 days ago

Associa rating

7.2

Company rating: 7.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

108th of 256 rated facilities management

Job description

The Administrative Assistant supports and assists general office activities and projects with
administrative tasks. Provides customer service support. Under moderate supervision, work may
involve contact with homeowners and board members.
Job Duties and Responsibilities
Duties include but are not limited to:
• Organizes and prepares correspondence relating to association business.
• Receives and responds to incoming calls from homeowners, Board members and vendors.
Follow through on various requests.
• Reviews invoices for completeness/accuracy of charges and prepare payable vouchers for
manager's approval if not completed by Telephone Operator.
• Processes and distributes incoming and outgoing mail for the office and Associations.
• Prepares and assists community managers with monthly board packages and in house mailings.
• Updates homeowner and association information in C3 and shared files.
• Relieves concierge/telephone operators on an as needed basis.
• Keeps work spaces organized and maintained. Alerts Office Manager of low supplies and assists
in supply stocking and distribution.
• Processes print jobs, scanning and faxing as general office support when needed.
• Files association documents for Community Managers. Arranges for delivery and pick up of
documents from storage when necessary.
• Other duties as assigned.
  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
  • Professional communication skills (phone, interpersonal, written, verbal, etc.).
  • Professional customer service skills.
  • Time management and time critical prioritization skills.
  • 0 -- 3 years of Community Association experience

What Associa employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Associa

Sourced by ZipRecruiter

With more than 180 branch offices across North America, Associa delivers unsurpassed management and lifestyle services to nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise and trailblazing innovation. For more than 40 years, Associa has provided solutions designed to help communities achieve their vision.

Industry

Real estate

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1979

Social media

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