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Telecom Expense Management Manager Jobs (NOW HIRING)

Neotecra

Telecom Project Manager

Bowling Green, NY · On-site

The Telecom Services & Expense Management Unit team provides Telecom Services support, Expense and Financial management support for the company IT. The incumbent candidate will assist in establishing ...

TEOCO

Senior Telecom Expense Analyst

Fairfax, VA · On-site +1

$89K - $118K/yr

Job Summary Position Overview We are seeking a detail-oriented and analytical professional to support telecom expense management (TEM) operations through invoice auditing, data analysis, and client ...

TEOCO

Senior Telecom Expense Analyst

Fairfax, VA

$89K - $118K/yr

Job Summary Position Overview We are seeking a detail-oriented and analytical professional to support telecom expense management (TEM) operations through invoice auditing, data analysis, and client ...

Neotecra

IT Financial Analyst

New York, NY · On-site

The Telecom Expense Management Unit team manages costs associated with telecommunication services, such as mobile and landline communications, including IT services such as cloud services, and data ...

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Telecom Expense Management Manager information

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$40K

$93.3K

$133K

How much do telecom expense management manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for telecom expense management manager in the United States is $93,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $112,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a telecom expense management manager and how can they be addressed?

Telecom Expense Management Managers often face challenges such as managing complex vendor contracts, tracking multiple telecom assets, and ensuring accurate billing across various services. To address these issues, they typically implement robust expense management software, establish clear processes for inventory tracking, and maintain regular communication with vendors to resolve discrepancies quickly. Developing strong analytical skills and fostering collaboration with IT and finance teams also helps in identifying cost-saving opportunities and preventing billing errors.

What are the different types of telecom expense management services?

Telecom Expense Management (TEM) managers oversee various services including invoice auditing, cost allocation, contract management, and usage optimization to control telecom expenses. These services often involve the use of TEM software tools and require knowledge of telecom billing, vendor negotiations, and data analysis to ensure cost efficiency and accurate billing across an organization.

What is a telecom expense management manager?

Telecom Expense Management Managers are professionals responsible for overseeing and optimizing an organization’s telecommunications costs and services. They analyze telecom bills, manage vendor relationships, negotiate contracts, and implement cost-saving strategies. Their goal is to ensure that the company’s telecom expenses are accurate, justified, and in line with business needs. They often work with IT, finance, and procurement teams to streamline telecom operations and control spending.

What is the difference between Telecom Expense Management Manager vs Telecom Analyst?

AspectTelecom Expense Management ManagerTelecom Analyst
CredentialsRelevant certifications (e.g., CTE, CTP), industry experienceTechnical knowledge, often with certifications in telecom or data analysis
Work EnvironmentOversees telecom expense teams, manages budgets, and vendor relationsAnalyzes telecom data, prepares reports, and supports expense optimization
Employer & Industry UsageCommon in large corporations, telecom service providers, and managed service providersFound in similar settings, supporting telecom cost management and analysis

The Telecom Expense Management Manager focuses on overseeing telecom expenses, managing teams, and vendor relations, while the Telecom Analyst concentrates on analyzing telecom data and supporting cost-saving initiatives. Both roles require industry-specific knowledge but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a telecom expense management manager, and why are they important?

To thrive as a Telecom Expense Management Manager, you need expertise in financial analysis, telecom invoicing, and contract negotiation, often supported by a degree in finance, business, or information technology. Familiarity with Telecom Expense Management (TEM) software like Tangoe or Calero-MDSL, as well as proficiency in Excel and ERP systems, is typically required. Strong attention to detail, analytical thinking, and effective communication are valuable soft skills for excelling in this role. These skills ensure accurate cost control, efficient vendor management, and optimized telecom resources for organizational success.
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What cities are hiring for Telecom Expense Management Manager jobs? Cities with the most Telecom Expense Management Manager job openings:
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Telecom Expense Management Manager jobs near you
Infographic showing various Telecom Expense Management Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $93,261 per year, or $44.8 per hour.

Manager of Telecom Engineering Platform

Staples, Inc.

Framingham, MA • On-site

Full-time

Retirement, PTO

Posted 14 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 631 frontline employees who took The Breakroom Quiz

428th of 732 rated retailers

Job description

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

The Manager of Telecom leads the day-to-day operations, support, financial oversight, and vendor management of the company's telecommunications environment. This role manages telecom engineers, analysts, and/or business analysts who support enterprise voice, unified communications, contact center technologies, telecom expense management, carrier relationships, and vendor performance.

This position helps ensure telecom systems are reliable, secure, cost-effective, and able to support users across stores, contact centers, corporate offices, and other business locations.

What you'll be doing: 

  • Manage daily telecom operations, including voice services, unified communications, contact center platforms, telecom expense management, vendor support, and service delivery.
  • Support the implementation, and lifecycle management of telecom platforms, including Cisco CUCM, Cisco UCCE, Jabber, Webex Calling, Finesse, IVR platforms, and related technologies.
  • Ensure enterprise voice and contact center systems are reliable, secure, scalable, and performing effectively across stores, contact centers, corporate offices, and other locations.
  • Support telecom upgrades, migrations, modernization efforts, infrastructure improvements, and other operational projects.
  • Manage telecom incidents, escalations, root cause analysis, and problem resolution to reduce business disruption and improve service reliability.
  • Maintain documented operating procedures and administer approved telecom standards under leadership direction.
  • Partner with IT, Network Engineering, Security, Infrastructure, Applications, Service Desk, Finance, Procurement, and business teams to support end-to-end telecom services.
  • Oversee telecom expense management, including invoices, budgets, forecasts, financial reporting, carrier billing, inventories, and cost optimization.
  • Ensure telecom invoices are reviewed, billing issues are resolved, contract terms are followed, and service inventories remain accurate.
  • Identify opportunities to reduce telecom costs, improve vendor performance, optimize services, and strengthen operational controls.
  • Manage telecom vendors, carriers, and service providers, including performance monitoring, issue escalation, service reviews, and relationship management.
  • Provide operational reporting and recommendations to support budget tracking, resource planning, and approved work plans
  • Set priorities, allocate resources, track deliverables, and ensure telecom work is completed on time, within budget, and aligned to business needs.
  • Maintain reports, dashboards, metrics, and analysis to monitor telecom performance, expenses, vendor activity, and service health.

What you bring to the table: 

  • Strong leadership and coaching skills.
  • Strong problem-solving and troubleshooting skills.
  • Ability to manage multiple priorities and deadlines.
  • Strong communication and collaboration skills.
  • Ability to work with technical and non-technical partners.
  • Strong analytical skills and attention to detail.
  • Service-oriented mindset.
  • Ability to improve processes, reduce costs, and drive results.
  • Strong vendor management and relationship-building skills.

What's needed- Basic Qualifications: 

  • Bachelor's degree in telecommunications, Information Technology, Computer Science, Engineering, Business, Finance, or a related field; or an equivalent combination of education, training, and experience
  • 7+ years of experience in telecommunications engineering, telecom operations, unified communications, contact center technologies, telecom infrastructure, or telecom expense management.
  • 3+ years of experience leading or managing technical employees, analysts, vendors, service providers, or cross-functional project teams.
  • Experience supporting enterprise voice, unified communications, or contact center environments in a multi-site organization.
  • Experience with Cisco CUCM, Cisco UCCE, Webex, Jabber, Finesse, IVR platforms, or similar technologies.
  • Experience managing telecom vendors, carriers, service providers, contracts, licensing, escalations, or service performance.
  • Experience with telecom expense activities such as invoice review, budgeting, forecasting, reporting, billing issue resolution, service inventories, or cost optimization.
  • Experience using Excel, Power BI, Microsoft Office, or similar tools for reporting, analysis, and operational tracking.

What's needed- Preferred Qualifications: 

  • Experience supporting telecom services in a retail or multi-location environment.
  • Experience with Cisco CUCM, Cisco UCCE, Webex Calling, Jabber, Finesse, IVR, carrier services, SIP, PRI, voice gateways, or related telecom technologies.
  • Experience maintaining telecom standards, procedures, documentation, dashboards, approved plans, or governance processes.
  • Experience supporting Finance and Procurement with telecom budgets, invoice review, vendor coordination, and reporting
  • Experience supporting telecom modernization, platform migration, service optimization, infrastructure lifecycle, or technology transformation initiatives.
  • ITIL, project management, Cisco collaboration, telecom expense management, contact center, or related technical certification preferred.

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

#LI-LH1

Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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