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Technology Director Jobs in Raleigh, NC (NOW HIRING)

Duke Health

IT Manager - Service Desk

Durham, NC · On-site

This position reports to the IT Director of DHTS Service Desk Teams and will be responsible for the management of DHTS personnel on the Service Desk Team within this organization.The manager provides ...

Duke Health

IT Manager - Service Desk

Durham, NC · On-site

This position reports to the IT Director of DHTS Service Desk Teams and will be responsible for the management of DHTS personnel on the Service Desk Team within this organization. The manager ...

Duke University

IT Manager - Service Desk

Durham, NC · On-site

This position reports to the IT Director of DHTS Service Desk Teams and will be responsible for the management of DHTS personnel on the Service Desk Team within this organization. The manager ...

Gilead

Assoc Director, IT Data Engineering

Raleigh, NC · On-site

Associate Director, IT Commercial Sales Data and Analytics Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades ...

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Technology Director information

See Raleigh, NC salary details

$38.8K

$104.1K

$179.2K

How much do technology director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technology director in Raleigh, NC is $104,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,200.00 and $125,700.00 per year, depending on experience, location, and employer.

What is a technology director?

A technology director refers to two distinct positions. The first is the person in charge of technology at a school or in a school district. As an educational technology director, your duties are to determine the technology needs of students and teachers and develop partnerships with vendors to secure classroom technology within your budget. You also oversee other technical administrators and workers during the daily operations of the technology department. At a company, a corporate technology director has similar responsibilities but is not focused on educational technology, but rather on infrastructure and applications that enhance business productivity.

What does a technology director do?

A Technology Director oversees the technology strategy and infrastructure of an organization. They are responsible for managing IT teams, implementing new systems, ensuring cybersecurity, and aligning technology initiatives with business goals. Their duties often include budgeting, policy development, evaluating emerging technologies, and collaborating with other departments. The Technology Director plays a key role in ensuring that technology resources effectively support the organization's operations and growth.

What are the key skills and qualifications needed to thrive as a technology director, and why are they important?

To thrive as a Technology Director, you need strong leadership abilities, deep technical expertise, and experience in IT strategy, typically supported by a bachelor’s or master’s degree in computer science or a related field. Familiarity with enterprise IT systems, cloud platforms, cybersecurity frameworks, and certifications such as PMP or CISSP are often required. Exceptional communication, problem-solving, and stakeholder management skills set successful Technology Directors apart. These skills and qualifications are crucial for aligning technology initiatives with organizational goals and ensuring secure, efficient technology operations.

How does a technology director typically collaborate with other departments to drive organizational goals?

A Technology Director plays a crucial role in aligning the IT strategy with the broader objectives of the organization. This involves regular collaboration with leaders from departments such as operations, finance, marketing, and human resources to understand their technological needs and ensure IT initiatives support their goals. Technology Directors often participate in cross-functional meetings, manage interdepartmental projects, and communicate technical concepts in accessible terms. Effective collaboration helps streamline workflows, support digital transformation, and maximize the impact of technology investments.
More about Technology Director jobs

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For Technology Director jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Technology Director jobs in Raleigh, NC look for?

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What cities near Raleigh, NC are hiring for Technology Director jobs?

Cities near Raleigh, NC with the most Technology Director job openings:

Technology Director jobs near you
Infographic showing various Technology Director job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $113,528 per year, or $54.6 per hour.

IT Manager - Service Desk

Duke Health

Durham, NC • On-site

Full-time

Posted 6 days ago

Duke Health rating

7.2

Company rating: 7.2 out of 10

Based on 256 frontline employees who took The Breakroom Quiz

344th of 898 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Primary role:
This position reports to the IT Director of DHTS Service Desk Teams and will be responsible for the management of DHTS personnel on the Service Desk Team within this organization.The manager provides communication and direction in the support and maintenance of the Customer Support function and maintains liaison with DHTS management and customer representatives.
The DHTS Service Desk Team provides 24/7 support for Duke Health System customers.This team has the day-to-day responsibilities for providing IT support services to approximately 60,000 customers.The group also provides technical support to all Duke Health IT support personnel and their associated customer base.The group provides first line technical support for all associated hardware and software that comprises this customer community.
Essential tasks/responsibilities:
  • Manage projects and tasks for a team of analysts in support of the above role
  • Provide technical and strategic leadership to the team
  • Work with the management team to develop a strategic vision
  • Manage the day-to-day operational staff activities and assignments as well as all Customer Support functions and personnel
  • Monitor staff progress, report status and metrics
  • Evaluate requests for service, prioritize and assign resources in order to maximize customer satisfaction
  • Participate in other project planning efforts as they relate to Duke Health initiatives, including project management on key efforts
  • Participate in the development and management of operating and capital budgets
  • Participate in all personnel management functions, including hiring, terminations, personnel evaluations and performance reviews, including disciplinary action when required
  • Train, coach, and mentor Service Desk Analysts and other staff.
  • Must participate in Crisis Management efforts which includes 24/7 on-call rotation
  • Required to be on-call in support of team questions/challenges
  • Perform other related duties incidental to the work described herein

Education/training
Required:BA/BS degree or equivalent relevant training or experience
Preferred:BA/BS degree in a related technical discipline
Experience
Required:3 - 4 years of progressive technical experience
2 - 4 years of project management/team leadership/supervisory experience
3 - 5 years of related customer support
Preferred:Health profession and /or Duke experience
Special competencies/credentials
Required:
  • Business skills with a focus on customer satisfaction
  • Excellent time-management and organizational skills
  • Demonstrated written and verbal communication skills
  • Excellent interpersonal and team-building skills
  • 2 years experience in customer service management systems (ServiceNow, etc.)
  • Proven experience in a customer service center setting
  • Leadership and conflict management skills

Preferred
  • Ability to effectively communicate with technical and non-technical personnel at various levels in the organization
  • Analytical and solution-oriented
  • Self-motivated and goal-oriented
  • Familiarity with Service Management frameworks, e.g., ITIL, Six Sigma, etc.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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