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Technical Support Engineer Jobs in Washington (NOW HIRING)

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Cloud Support Engineer

Clinton, MD · On-site

... and supporting clients with technical issues. Responsibilities : • Research and identify ... Engineer, Technical Support Engineer, IT Help Desk Technician, or similar role. • Hands-on ...

JS Consulting

Support Engineer

Tysons Corner, VA · On-site

Support Engineer * Must work 3-days/week onsite in Rockville, MD or Tysons Corner, VA ... ONE 30-minute Phone Screen, followed by 1 or 2 Technical Screens (will try to combine to ONE when ...

Content Guru

Support Engineer

Reston, VA · On-site

What we are looking for Were seeking a proactive and motivated Support Engineer with strong technical and communication skills. Youll take ownership of customer incidents and service requests from ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...

Content Guru

Support Engineer

Reston, VA

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...

Cooley LLP

Product Support Engineer

Washington, DC · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Cooley LLP

Product Support Engineer

Reston, VA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

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Technical Support Engineer information

See Washington salary details

$42.5K

$89.5K

$135.3K

How much do technical support engineer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical support engineer in Washington is $89,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,700.00 and $111,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,512 per year, or $43 per hour.

Principal Support Engineer and Technical Trainer

Mettler Toledo

Columbia, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Mettler Toledo rating

8.4

Company rating: 8.4 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

50th of 538 rated manufacturers

Job description

Our Opening and Your Responsibilities
Mettler-Toledo AutoChem is seeking a Principal Support Engineer and Technical Trainer for its Columbia, MD location. Reporting to the Global Service Product Manager, this position is responsible for managing technical support for US customers and comprehensive support for a global team of Field Service Engineers, Technology and Applications Consultants, and Account Managers to include quotation guidance, troubleshooting difficult/unknown problems, applications support, and customer complaints. Responsibilities will include technical training, initiating Quality Notifications for product, process, and customer issues while monitoring installation records for Out of Box Failures and working across departments to drive customer satisfaction through high quality and timely response for rapid resolution of reported problems.
Essential Duties and Responsibilities
  • Manage the triage of customer requests to ensure a 1-business day response time.
  • Manage technical support to US customers via phone and email to ensure closure within 5 business days.
  • Manage escalations of complex technical support cases and customer complaints.
  • Manage the initiation process to update technical documentation with document owners for knowledge gained through complex customer requests.
  • Manage the process to initiate new service materials with Service Product Management via the Material Introduction Release Process.
  • Manage the process to initiate engineering changes with Service Product Management for service materials via the Engineering Change Management Process.
  • Review, approve, and communicate all new supporting processes and reference guides to harmonize technical support activities across all team members.
  • Review, approve, and communicate all new phone and email scripts to optimize technical support communications with customers and field teams.
  • As the primary or secondary instructor, develop and execute remote and/or classroom trainings at the advanced and expert levels.
  • Provide hardware and software testing support for new product development projects and service pack updates.
  • Provide pre-study service support for new product development projects.
  • Provide new hire onboarding support and on-the-job training for technical support processes, policies, and procedures.

What You Need to Succeed
  • Bachelor's degree (or higher) in Engineering, Chemistry, Physics, or related field, or equivalent combination of education and experience. Foreign equivalent degrees are acceptable.
In addition to the degree (or degree equivalent), must have all of the following:
  • Minimum five years of experience in a technical support role within a field service organization or related field;
  • Experience with instructing group training and delivery technical training;
  • Experience utilizing analytical and problem-solving skills;
  • Experience with Infrared, optics, lasers, HPLC, GC, or Mass Spectrometry;
  • Knowledge of ATEX/IECEx;
  • Experience with project management;
  • Experience with troubleshooting electronic, electrical, and mechanical instruments and computer systems; and
  • Experience with MS Word, Excel, PowerPoint (Level 2), and InfoPath (Level 2).
  • Must be able to provide customer service and communicate effectively in English, both verbally and in writing.
  • Travel Requirements: Up to 30% domestic travel, which may include extended overnight trips, and some international travel may also be required.

Our Offer to You
  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
  • Tuition reimbursement, perks, and discounts
  • Parental and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in precision instrumentation
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards across Mettler Toledo
  • Global recognition for the quality of our products and services

About Mettler Toledo
Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.
  • Our instruments increase the efficiency and effectiveness of chemists and engineers.
  • Our products help develop profitable, green, and safe scientific processes.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.

Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy, available upon request.
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For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
22627
Preferred Location
Maryland
Columbia
Job Type
Full-time
Legal Entity
Mettler-Toledo Autochem, Inc.
6708 Alexander Bell Dr, Columbia, MD 21046 United States
+1 (410) 910-8100

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