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Technical Support Engineer Jobs in Washington (NOW HIRING)

Axon

Technical Support Engineer, Axon 911

Sterling, VA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

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Technical Support Engineer information

See Washington salary details

$42.5K

$89.5K

$135.3K

How much do technical support engineer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical support engineer in Washington is $89,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,700.00 and $111,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,512 per year, or $43 per hour.

Technical Support Engineer - PeopleSoft

Peraton

Herndon, VA • On-site

$104K - $166K/yr

Full-time

PTO

Posted 4 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

50th of 223 rated it services

Job description

Responsibilities
We are seeking a highly skilled and experienced member to join our Technical Support team. This position will require the candidate to work closely with government customers, contractor Project Lead, Information Systems Security Officer (ISSO), Application Vendor, and Application End Users. The candidate must have experience in system monitoring and troubleshooting. The role demands an individual who is proactive, detail-oriented, and capable of working independently while adhering to customer requirements and timelines.
Duties and Responsibilities:
  • Collaborate closely with government customers, contractor Project Lead, ISSO, Application Vendor, and Application End Users.
  • Perform daily system monitoring and monthly tasks.
  • Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
  • Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
  • Respond promptly to system issues by troubleshooting and resolving them through a ticketing tracking system. In certain circumstances, report to customer location during off-hours for issue resolution.
  • Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
  • Coordinates customer service activities with other internal functions.
  • Assists users with software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.
  • Create or update documentation related to system operations and processes, ensuring clarity and simplicity.

Qualifications
Required Qualifications:
  • TS/SCI clearance with polygraph adjudication or the ability to obtain SCI clearance and pass a polygraph.
  • Bachelor's degree in a related field with 8+ years of relevant experience. Alternatively, 4 additional years of relevant experience may be considered in lieu of degree.
  • Minimum 8 years of experience with PeopleSoft Technical Support.
  • Proven ability to install, configure, and maintain systems per project specifications.
  • Strong troubleshooting and debugging skills for server-based applications and IT infrastructure components.
  • Ability to perform occasional after-hours tasks.
  • Ensure proper documentation of system operation and maintenance procedures.
  • Perform performance monitoring and provide issue documentation, including recommendations to management.

Desired Qualifications:
  • Ability to work well in a team environment.
  • Anticipate and address potential issues proactively.

Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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