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Technical Support Engineer Jobs in Washington (NOW HIRING)

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...

Cooley LLP

Product Support Engineer

Reston, VA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Cooley LLP

Product Support Engineer

Washington, DC · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Cooley LLP

Product Support Engineer

Washington, DC

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Cooley

Product Support Engineer

Reston, VA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Cooley LLP

Product Support Engineer

Reston, VA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Cooley

Product Support Engineer

Washington, DC

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Antithesis Operations LLC

Support Engineer

Vienna, VA · On-site

About the Role Our Support Engineers are the first escalation for customer support requests. They ... For requests that exceed their scope, they possess the technical expertise to route them to the ...

Amazon

Support Engineer IV - AMZ9803600

Arlington, VA · On-site

$92K - $158K/yr

Support Engineer IV Job Location: Arlington, Virginia Job Number: AMZ9803600 Position ... Provide technical support for continuous integration/deployment infrastructure, cloud-based ...

STAHL

Technical Support Manager

Washington, DC · On-site

S.) in Engineering. Experience: Minimum of 10 years of professional experience in one or more of the following technical areas: o Electric power generation, distribution, and conversion. o Control ...

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How much do technical support engineer jobs pay per year?

As of Jun 11, 2026, the average yearly pay for technical support engineer in Washington is $89,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,700.00 and $111,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
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Technical Support Engineer jobs near you
Technical Support

Technical Support

CACI International, Inc.

Manassas, VA • On-site

Full-time

Medical, Retirement, PTO

Posted 27 days ago

Job description

Job Title: Technical Support
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
The Opportunity:
You'll serve as a frontline technical expert supporting Counter-UAS customers in high-consequence environments, providing rapid, mission-critical troubleshooting over the phone and guiding users through complex issues without visual aids. In this role, you'll manage the full lifecycle of support tickets in Jira Service Management, maintain clear communication with customers and internal teams, and contribute to high-quality documentation and knowledge-sharing across the program. You'll collaborate closely with engineering, DevOps, DSP, and field support teams to resolve challenging technical issues, identify trends, and improve support processes. As the primary point of contact for a designated customer group, you'll build deep familiarity with their operational needs while delivering reliable, customer-focused support that directly enhances mission success.
Responsibilities:
Customer Support
  • Support customers over the phone to diagnose and resolve hardware, software, and network issues in a timely manner
  • Ability to triage incidents and escalate complex issues to higher tier support teams as needed
  • Be able to work in a "theater of the mind". Customers operate in a closed environment with little to no remote connectivity or ability to provide screenshots; must be able to visualize what the customer is seeing and relay directions to navigate them through troubleshooting through resolution

Ticket Management
  • Work with Jira Service Management database to document, maintain, and track issue tickets from start to resolution
  • Ensure timely follow-up with customers and internal resources throughout the lifecycle of each ticket
  • Effectively document and communicate the status of tickets with team members and project managers

Documentation
  • Create and maintain accurate and up-to-date technical documentation of solutions and knowledge base articles in Confluence
  • Thoroughly document troubleshooting steps performed with customers in Jira Service Management
  • Contribute to the maintenance of standard operating procedures (SOPs)

Program Support
  • Work closely with other functional support teams (Dev Ops, System Engineers, Digital Signal Processing, Field Service Reps) to address technical issues and support project goals
  • Provide periodic reports and metrics following an established schedule and by request to Program teams
  • Specialize in a designated group of customers where you thoroughly understand their needs and serve as the primary contact for Corian Service Desk to those assigned projects and their Project Managers

Qualifications:
Required:
  • Ability to obtain an Active Secret clearance
  • Minimum of two years of experience in a Help Desk or similar Customer Service role
  • Experience with Microsoft Office Suite, RHEL 7/8 Linux, and common troubleshooting tools
  • Strong knowledge of hardware, software, and networking fundamentals
  • Excellent professional communication and interpersonal skills
  • Strong problem-solving, analytical and critical thinking skills
  • Ability to work autonomously and effectively in a fast-paced team environment
  • Possess strong customer service skills with a focus on customer satisfaction
  • Excellent documentation skills
  • Flexibility and the desire to work as a team to meet common goals

Desired:
  • Familiarity with Atlassian tools such as Jira, Confluence, and Jira Service Management
  • Active Secret clearance

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$49,900 - $100,000
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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