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Technical Support Engineer Jobs in Iowa (NOW HIRING)

Belcan

Desktop Support Engineer

Des Moines, IA · On-site

$60K - $720K/yr

The Deskside Support Engineer provides hands‑on technical support for end‑user devices including laptops, desktops, printers, scanners, and peripheral equipment. This role ensures timely ...

SDH Systems

Helpdesk Support

Des Moines, IA · On-site

$17 - $20/hr

Onsite The Deskside Support Engineer provides hands‑on technical support for end‑user devices including laptops, desktops, printers, scanners, and peripheral equipment. This role ensures timely ...

BAE Systems

Technical Co-Op 2

Cedar Rapids, IA · On-site

$42K - $57K/yr

... engineering and operations support team with factory layout and process flow including the ... Must be pursuing a 4-year technical, engineering, operations, or supply chain management degree

KEYENCE

Field Application Engineer

Cedar Rapids, IA · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Cedar Rapids, IA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Iowa

Technical Support Engineer information

See Iowa salary details

$35.2K

$74.2K

$112.2K

How much do technical support engineer jobs pay per year?

As of Jul 15, 2026, the average yearly pay for technical support engineer in Iowa is $74,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $92,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Iowa? The most popular types of Technical Support Engineer jobs in Iowa are:
What are popular job titles related to Technical Support Engineer jobs in Iowa? For Technical Support Engineer jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer jobs in Iowa look for? The top searched job categories for Technical Support Engineer jobs in Iowa are:
What are popular job titles related to Technical Support Engineer jobs in IA? For Technical Support Engineer jobs in IA, the most frequently searched job titles are:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Iowa as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% Hybrid, and 50% Remote job distribution, with an average salary of $74,232 per year, or $35.7 per hour.

Corporate Standards - Technical Support Coordinator

efcoforms

Des Moines, IA • On-site

Other

Posted 17 days ago

Job description

Purpose

The Technical Support Coordinator supports the daily operations of the Engineering Technical Support (ETS) Team and serves as an integral partner to the ETS Team Leader. This role provides technical support to EFCO’s worldwide users, maintains and improves the ETS Request System, and assists in the development and enhancement of ETS processes. The position is also responsible for the digitization and delivery of digital content—including Warehouse Manuals—and ensures the delivery of high-quality service to internal and external customers. The role must exemplify EFCO’s core ideology, values, and purpose.

Key Responsibilities

  • ETS System Coordination & Frontline Support (30%)
    Coordinate and provide frontline support to EFCO users worldwide through the ETS Request System and related tools. Maintain these systems and identify opportunities for expanded utilization. Recommend and implement process improvements.
  • CAD Database & Standard Work Updates (30%)
    Coordinate CAD Database changes related to Standard Work Order (SWOD) updates, New Product Development, and ETS Requests. Collaborate with ETS team members, Product Engineers, and others to execute required changes.
  • Warehouse Drawings & Digital Content Delivery (25%)
    Create, maintain, and deliver EFCO’s worldwide Standard Product Warehouse Drawings. Assist in developing, organizing, and delivering digital content in alignment with corporate guidelines. Explore and implement alternative digital delivery methods.
  • Communications & Special Projects (15%)
    Assist with ETS Updates, proofreading documents and training materials, presenting content, and supporting additional projects as assigned.

Additional duties may be assigned to meet organizational goals and priorities. Duties and responsibilities, as required by business necessity, may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing, to meet organizational goals and priorities.

 

 

Core Competencies

  • Technical Skills: Proficiently uses job-specific tools, systems, and procedures to perform tasks effectively.
  • Analysis: Able to evaluate technical data, identify issues, and contribute to process improvement.
  • Communication: Communicates clearly and professionally in both written and verbal formats.
  • Collaboration: Works effectively with ETS team members, Product Engineers, and global users.
  • Adaptability: Adjusts quickly to changing workflows, technologies, and business priorities.

 

 

Qualifications

  • Education: Associate’s degree required. Drafting coursework preferred.
  • Experience: Minimum of 2–5 years of EFCO experience or drafting experience.
  • Computer Skills: In-depth knowledge of Autodesk or related CAD software; strong PC skills required.
  • Other Requirements: Mechanical aptitude, mathematical ability, strong communication, problem-solving, and organizational skills. Must work well under pressure, exercise good judgment, and maintain confidentiality. Limited travel may be required.

 

 

Working Arrangement

  • This role will work 100% onsite at our Des Moines, IA office.

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