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Technical Alignment Manager Jobs (NOW HIRING)

IGT

Technical Account Manager V

Las Vegas, NV

... Align customer technical roadmaps with IGT platform evolution Prepare customers for upgrades ... Escalation Management Own customer communication during incidents and escalations Coordinate ...

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Technical Alignment Manager information

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$51K

$152.3K

$193.5K

How much do technical alignment manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for technical alignment manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is a Technical Alignment Manager?

A Technical Alignment Manager is responsible for ensuring that a company's technology strategies and solutions are closely aligned with its business goals. They work with various teams to assess current systems, recommend improvements, and ensure that IT initiatives support overall organizational objectives. This role often involves coordinating between technical teams and business stakeholders, managing technology standards, and overseeing compliance with best practices. Technical Alignment Managers help bridge the gap between technical capabilities and business needs, ensuring technology investments deliver maximum value.

How does a Technical Alignment Manager collaborate with cross-functional teams to ensure technology strategies are consistently implemented?

A Technical Alignment Manager regularly works with stakeholders across IT, operations, and business units to ensure that technology solutions align with organizational goals. This involves facilitating communication between technical and non-technical teams, translating business requirements into technical directives, and monitoring project progress to maintain alignment. The role often requires managing expectations, resolving conflicts, and adapting strategies as business needs evolve, making strong collaboration and negotiation skills essential.

What is the difference between Technical Alignment Manager vs Technical Project Manager?

AspectTechnical Alignment ManagerTechnical Project Manager
Primary FocusEnsuring technical strategies align with business goalsPlanning, executing, and closing technical projects
Required SkillsTechnical expertise, strategic thinking, stakeholder communicationProject management, technical knowledge, team coordination
Work EnvironmentCross-departmental, strategic planning sessionsProject teams, timelines, deliverables
CertificationsPossibly PMP, PMI-ACP, or technical certificationsPMP, Agile certifications, technical certifications

The Technical Alignment Manager focuses on aligning technical strategies with business objectives, while the Technical Project Manager manages specific technical projects from initiation to completion. Both roles require technical knowledge and certifications, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Technical Alignment Manager?

To thrive as a Technical Alignment Manager, you need a solid background in IT infrastructure, project management, and business analysis, often supported by certifications like ITIL, PMP, or relevant technical degrees. Familiarity with tools such as ticketing systems, service management platforms, and reporting dashboards is typically required. Strong communication, problem-solving, and stakeholder management skills are essential for aligning technical solutions with business objectives. These skills ensure smooth coordination between technical teams and business units, driving efficient project delivery and maximizing organizational value.
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Technical Alignment Manager jobs near you
Infographic showing various Technical Alignment Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.

Technical Account Manager V

IGT

Las Vegas, NV

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

IGT rating

7.5

Company rating: 7.5 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

265th of 487 rated machine equipment manufacturers

Job description

IGT, where innovation meets entertainment on a global scale!  From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences-powered by worldclass content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

 

Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and longterm value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Long Description

The Technical Account Manager (TAM) serves as the primary post-sales technical point of accountability for assigned customers, operating at both the account and strategic portfolio level. The TAM acts as a trusted technical advisor and coordinator-responsible for understanding customer environments, proactively managing technical health, and aligning IGT support, engineering, and delivery execution with customer business and operational goals.
The role does not perform hands-on delivery or day-to-day support execution, but is accountable for orchestration, communication, escalation management, and overall customer confidence. TAM 5 operates across highly complex, multi-site or enterprise-scale environments and engages technical and executive stakeholders to ensure long-term stability, scalability, and value realization.

Responsibilities

Acts as the senior technical authority for strategic, high-risk, or enterprise customer accounts
Owns complex, multi-site, multi-platform environments
Serves as an escalation point for systemic or cross-domain technical issues
Identifies recurring technical patterns and drives cross-functional improvements across Support, Engineering, and Product
Mentors and develops Level 3-4 TAMs, establishing best practices for engagement and escalation management
Influences customer technical strategy and internal execution at a portfolio level

Customer Technical Ownership

Serve as the primary technical liaison for assigned customers
Build trusted relationships with technical and executive stakeholders
Maintain deep understanding of customer environments, architecture, and operational posture
Own technical accountability, communication, and coordination for all customer-facing activities
Responsible for orchestration, not execution, and does not replace Support, Project Management, or Sales

Proactive Engagement & Planning

Lead recurring technical reviews focused on system health, risks, and upcoming changes
Identify degradation trends, systemic risks, and improvement opportunities
Align customer technical roadmaps with IGT platform evolution
Prepare customers for upgrades, patches, and platform changes
Drive proactive strategies to reduce incidents and improve stability

Technical Coordination & Escalation Management

Own customer communication during incidents and escalations
Coordinate resolution across internal technical teams
Ensure proper tracking, follow-up, and remediation of issues
Drive root cause visibility and long-term resolution strategies
Escalate patterns or systemic issues impacting multiple customers or products

Cross-Functional Alignment

Act as the primary bridge between customers and internal organizations
Align Support, Engineering, Delivery, and Product teams with customer needs
Partner with Sales for technical alignment (non-quota carrying)
Drive structured feedback into Product Management and Engineering
Influence roadmap discussions based on customer impact and trends

Training, Enablement & Documentation

Identify customer knowledge gaps and coordinate training efforts
Maintain detailed account plans and technical documentation
Deliver technical briefings, presentations, and updates to stakeholders
Ensure documentation supports audit readiness and operational transparency

Success Measures

Customer satisfaction, confidence, and retention
Measurable reduction in escalations and incident impact
Improved alignment between customer expectations and delivery execution
Identification and resolution of systemic technical issues
Contribution to improved product stability and operational outcomes

Qualifications

Bachelor's degree in Computer Science, Information Technology, or equivalent experience
Significant experience in customer-facing technical roles (TAM, SE, Systems Engineering)
Deep understanding of enterprise software, infrastructure, and IT operations
Experience managing large-scale or complex customer environments
Strong executive communication, organizational, and leadership skills

Keys to Success

 Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted. 

At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $125,150- $153,000 USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable. 
Base pay is one component of IGT's total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements. 

IGT is the global leader in gaming. For more information, please visit www.igt.com.

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About IGT

Sourced by ZipRecruiter

IGTis a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

London, Greater London, GB

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