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Sava's

Support

Ann Arbor, MI · On-site

Support Staff play a crucial role in our restaurant, aiding servers in prompt delivery and removal of all table needs. The Support Staff maintain appropriate supply levels throughout service while ...

Rock Creek Cattle Company

Support

Deer Lodge, MT · On-site

Support staff ensure orders are prepared correctly, prioritized appropriately, and delivered efficiently while assisting with final dish preparation and presentation. This role serves as a key ...

Alora Supports

Direct Support Professional Ord

Ord, NE

$20 - $22/hr

Looking for meaningful work supporting a child in your community? Alora Supports is hiring a caring, reliable Direct Support Professional to provide one on one support to a child in Ord, Nebraska.

Priority Care

Be Seen First

Support Coordinator

Baton Rouge, LA · On-site

$30K - $33K/yr

Support Coordinator - Case Manager Priority Care is a human services organization dedicated to empowering individuals with disabilities to live safe, meaningful, and independent lives in their homes ...

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How much do support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a support?

A Support role typically involves assisting customers or clients by addressing their questions, concerns, or technical issues related to a company's products or services. Support professionals may communicate through various channels such as phone, email, chat, or in-person, aiming to resolve problems efficiently and ensure customer satisfaction. They often document interactions, escalate complex issues, and provide feedback to improve products or services. Support roles can be found in many industries, including technology, retail, healthcare, and finance.

What are the key skills and qualifications needed to thrive as a support specialist, and why are they important?

To thrive as a Support Specialist, you need strong problem-solving abilities, technical knowledge relevant to the supported products or services, and typically a background in customer service or IT. Familiarity with ticketing systems like Zendesk or ServiceNow, CRM software, and sometimes certifications such as CompTIA A+ are often expected. Excellent communication, patience, and conflict-resolution skills help you deliver effective support and build customer trust. These skills ensure timely issue resolution, high customer satisfaction, and efficient collaboration within support teams.

What are some common challenges faced by support team members and how can they be addressed?

Support team members often encounter challenges such as managing high volumes of inquiries, handling difficult customers, and staying updated on product changes. To address these, it's important to develop strong communication and problem-solving skills, utilize knowledge bases efficiently, and collaborate closely with other teams like engineering or product management. Many organizations also offer training programs and regular team meetings to help support staff stay aligned and reduce burnout. Building resilience and leveraging available resources are key to thriving in this fast-paced environment.

What is the difference between Support vs Customer Service Representative?

AspectSupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications often preferredCommunication skills, sometimes certifications in customer service
Work EnvironmentTechnical settings, help desks, online supportCall centers, retail, online chat
Employer & Industry UsageIT, tech companies, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical support vs customer service

Support roles typically focus on resolving technical issues and require specialized knowledge, while Customer Service Representatives handle general customer inquiries and provide assistance through various communication channels. Both roles aim to enhance customer satisfaction but differ in technical complexity and work environment.

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Support jobs near you
Infographic showing various Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Support

Ann Arbor, MI • On-site

Sava's
See more jobs at Sava'sexternal

Full-time

Re-posted 22 days ago

Job description

Description

Ann Arbor's most spirited restaurant and dining institution since 2007; catering to a fusion of clientele including University of Michigan students and professors, locals and visitors looking to enjoy one of the town's most beloved restaurants and memorable dining experiences.


Support Staff play a crucial role in our restaurant, aiding servers in prompt delivery and removal of all table needs. The Support Staff maintain appropriate supply levels throughout service while having awareness of the restaurant as a whole. Trust and teamwork are essential characteristics for this position.


What You'll Do:

  • Provide strong support to our hosts and servers while providing hospitality to our guests. Maintain running side work. Support the service team by keeping supplies in rotation, clearing, and resetting tables.
  • Possess awareness and understanding of our menu in its entirety. Ensure timely delivery of food orders and knowledgeably present dishes.
  • Have the ability to multitask and prioritize. Approach responsibilities with a sense of urgency.
  • Dedicated to exceeding expectations of both Front and Back of House to ensure the highest level of service is consistently provided.
  • Assist with Expediting as needed. Prepare the Expeditor station for service and maintain garnishes.
  • Oversee ticket times to ensure guests are receiving food quickly, and proper presentation according to our standards. Coordinate the pace in the kitchen to ensure a smooth and efficient service.
  • Proficiency with our KDS system.
  • Effectively communicate with hosts and management.
  • Contribute to a positive atmosphere and help create a teamwork-oriented work environment.

Requirements

What We're Looking For:

  • Preferred experience in providing excellent customer service in a fast-paced environment
  • Must be a great team player to serve the team mission and each guest fully
  • Emotionally intelligent
  • Must have a good attitude towards change and ambiguity.
  • High level of personal hygiene and personal presentation
  • Able to stay calm in a fast-paced environment
  • Attention to detail in everything we do
  • Unwilling to compromise on our standards or accept short cuts
  • Consistent in performance and reliability
  • Able to work in sync with the flow of the restaurant
  • Must have weekend availability
  • Must have morning availability

Physical Requirements

  • Must be able to stand and walk for long periods of time.
  • Must be able to lift up to 25 pounds at times.

Apply