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Alora Supports

Direct Support Professional

Humphrey, NE

$17 - $20/hr

Become a Direct Support Professional (DSP) with Alora Supports. Are you ready to change a life--and enrich your own? Alora Supports is seeking compassionate, dedicated individuals to become Direct ...

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How much do support jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some common challenges faced by Support team members and how can they be addressed?

Support team members often encounter challenges such as managing high volumes of inquiries, handling difficult customers, and staying updated on product changes. To address these, it's important to develop strong communication and problem-solving skills, utilize knowledge bases efficiently, and collaborate closely with other teams like engineering or product management. Many organizations also offer training programs and regular team meetings to help support staff stay aligned and reduce burnout. Building resilience and leveraging available resources are key to thriving in this fast-paced environment.

What is the difference between Support vs Customer Service Representative?

AspectSupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications often preferredCommunication skills, sometimes certifications in customer service
Work EnvironmentTechnical settings, help desks, online supportCall centers, retail, online chat
Employer & Industry UsageIT, tech companies, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical support vs customer service

Support roles typically focus on resolving technical issues and require specialized knowledge, while Customer Service Representatives handle general customer inquiries and provide assistance through various communication channels. Both roles aim to enhance customer satisfaction but differ in technical complexity and work environment.

What are the key skills and qualifications needed to thrive as a Support Specialist, and why are they important?

To thrive as a Support Specialist, you need strong problem-solving abilities, technical knowledge relevant to the supported products or services, and typically a background in customer service or IT. Familiarity with ticketing systems like Zendesk or ServiceNow, CRM software, and sometimes certifications such as CompTIA A+ are often expected. Excellent communication, patience, and conflict-resolution skills help you deliver effective support and build customer trust. These skills ensure timely issue resolution, high customer satisfaction, and efficient collaboration within support teams.

What is a Support role?

A Support role typically involves assisting customers or clients by addressing their questions, concerns, or technical issues related to a company's products or services. Support professionals may communicate through various channels such as phone, email, chat, or in-person, aiming to resolve problems efficiently and ensure customer satisfaction. They often document interactions, escalate complex issues, and provide feedback to improve products or services. Support roles can be found in many industries, including technology, retail, healthcare, and finance.
More about Support jobs
What cities are hiring for Support jobs? Cities with the most Support job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
What states have the most Support jobs? States with the most job openings for Support jobs include:
Support jobs near you
Infographic showing various Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Direct Support Professional - Weekend Shift

Cornerstone Support Services

Providence Forge, VA

$13.25 - $16.25/hr

Part-time

Medical, Dental, Vision, PTO

Posted 17 days ago

Job description


The shifts that we have open are weekend shifts. If you are not ok with working weekends, please do not apply!



Job Summary

The Direct Support Professional (DSP) ensures the health and safety of our residents. DSPs are responsible for providing support as identified in the Individual Support Plan, and for collecting data and documenting the provision of those supports. We are looking for driven, dependable, and compassionate individuals who want to make a difference in people's lives. You will assist adults with developmental disabilities with daily life activities in both routine and dynamic environments. This job can offer great experience for anyone interested in human services and the fulfillment of being a part of Cornerstone's mission.


Who We Are
Cornerstone Support Services is a Non-Profit, 501(c)3 Provider of Support Services for Adults with Developmental Disabilities, licensed by Virginia's Department of Behavioral Health and Developmental Services. We believe that every person has the potential for growth, learning, and development. The choices we make, no matter how large or small, define who we become, and the freedom to make those choices is invaluable to all of us. By providing a safe and healthy support structure we know that our service recipients will be empowered to live self-directed lives.


Examples of Direct Support Professional responsibilities

  • Provide supervision and guidance for residents during skill building activities
  • Implement individual support plans for residents
  • Assist with daily living activities, including preparing meals and assisting with personal hygiene
  • Develop a rapport with residents and cultivate a safe and supportive relationship
  • Update resident case notes on a daily basis
  • Ensure an appropriate staff-to-client ratio at all times


Examples of Direct Support Professional skills

  • High school diploma/GED required
  • Valid drivers license
  • Excellent organizational, interpersonal and communication skills
  • Compassionate about the care and well-being of others


Benefits

  • Medical, Vision, & Dental Insurance (Full Time)
  • Paid Time Off (Full Time)
  • On-the-Job Training
  • Employee Referral Bonuses
  • Annual Pay Increases
  • Career Track Program for Career Advancement Opportunities

Apply