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Support Jobs in Florida (NOW HIRING)

Level99 Entertainment

Support

Lake Buena Vista, FL · On-site

OVERVIEW At Level99, a Support team member is dedicated to providing outstanding hospitality to all restaurant guests and entertainment players. This includes expediting and delivering food orders to ...

Level99 Entertainment

Support

Orlando, FL · On-site

OVERVIEW At Level99, a Support team member is dedicated to providing outstanding hospitality to all restaurant guests and entertainment players. This includes expediting and delivering food orders to ...

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All JobsSupport JobsSupport Jobs in Florida

Support information

See Florida salary details

$8

$13

$19

How much do support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for support in Florida is $13.89, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.29 per hour, depending on experience, location, and employer.

What is a support?

A Support role typically involves assisting customers or clients by addressing their questions, concerns, or technical issues related to a company's products or services. Support professionals may communicate through various channels such as phone, email, chat, or in-person, aiming to resolve problems efficiently and ensure customer satisfaction. They often document interactions, escalate complex issues, and provide feedback to improve products or services. Support roles can be found in many industries, including technology, retail, healthcare, and finance.

What are the key skills and qualifications needed to thrive as a support specialist, and why are they important?

To thrive as a Support Specialist, you need strong problem-solving abilities, technical knowledge relevant to the supported products or services, and typically a background in customer service or IT. Familiarity with ticketing systems like Zendesk or ServiceNow, CRM software, and sometimes certifications such as CompTIA A+ are often expected. Excellent communication, patience, and conflict-resolution skills help you deliver effective support and build customer trust. These skills ensure timely issue resolution, high customer satisfaction, and efficient collaboration within support teams.

What are some common challenges faced by support team members and how can they be addressed?

Support team members often encounter challenges such as managing high volumes of inquiries, handling difficult customers, and staying updated on product changes. To address these, it's important to develop strong communication and problem-solving skills, utilize knowledge bases efficiently, and collaborate closely with other teams like engineering or product management. Many organizations also offer training programs and regular team meetings to help support staff stay aligned and reduce burnout. Building resilience and leveraging available resources are key to thriving in this fast-paced environment.

What is the difference between Support vs Customer Service Representative?

AspectSupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications often preferredCommunication skills, sometimes certifications in customer service
Work EnvironmentTechnical settings, help desks, online supportCall centers, retail, online chat
Employer & Industry UsageIT, tech companies, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical support vs customer service

Support roles typically focus on resolving technical issues and require specialized knowledge, while Customer Service Representatives handle general customer inquiries and provide assistance through various communication channels. Both roles aim to enhance customer satisfaction but differ in technical complexity and work environment.

What are the most commonly searched types of Support jobs in Florida?

The most popular types of Support jobs in Florida are:

What cities in Florida are hiring for Support jobs?

Cities in Florida with the most Support job openings:

Support jobs near you
Infographic showing various Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $28,898 per year, or $13.9 per hour.

Customer Support Agent I

Plantation, FL • On-site

Bayside Support Services
See more jobs at Bayside Support Servicesexternal

$18.50 - $24.75/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Job Purpose: 

As an integral part of the Customer Support team, the Customer Support Agent I plays a critical role in providing first-class customer support. This entry-level position is perfect for those who are passionate about helping others and are committed to delivering exceptional customer experiences. You will act as the first point of contact for our customers, addressing inquiries, solving issues, and ensuring a positive customer journey.

We are dedicated to providing exceptional customer service solutions and digital innovation with cutting-edge products for the content creator economy. We are devoted to cultivating a safe, inventive, and engaging community experience.

Our Mission:

We prioritize customer satisfaction. With expertise in the adult industry, we aim to be a trusted resource that empowers users to experience the diverse and sexually healthy community that Chaturbate provides while maintaining the safety and integrity of the site. We provide confidential, ethical, and respectful support so that people have positive experiences with every interaction, whether on or off-camera.

Our Vision: 

Our vision is to be the unrivaled leader in delivering extraordinary customer experiences, setting industry standards for exceptional service, and becoming synonymous with unparalleled customer satisfaction.

Key Responsibilities:

  • Serve as the primary point of contact for customer inquiries via Zendesk, offering prompt, accurate, and empathetic assistance.
  • Uphold and exemplify exceptional customer service standards in every interaction.
  • Resolve customer issues by applying critical thinking and problem-solving skills, escalating complex issues as necessary.
  • Maintain detailed records of customer interactions, issues, and resolutions within Zendesk CRM.
  • Collaborate with internal teams to escalate and resolve complex issues, ensuring timely communication with customers.
  • Participate in daily huddles and seek assistance through appropriate channels when needed.
  • Attend 15-30 minute huddles daily to stay aligned with team objectives and updates.


Performance Metrics:

  • Adherence to Daily Productivity KPIs and Quality Assurance Scorecards.
  • Achievement of high Customer Satisfaction Scores and First Contact Resolution Rates.
  • Timely resolution of Zendesk tickets and contribution to 360 Employee Feedback.

Requirements

Qualifications:

  • Exceptional communication skills, both verbal and written.
  • Proven ability to empathize with customers and resolve their issues.
  • Strong problem-solving skills and the ability to think critically.
  • Ability to work collaboratively in a fast-paced environment.
  • Ability to give and receive honest and direct feedback
  • Schedule flexibility as shifts can change based on the needs of our business


Requirements:

  • Familiarity with Zendesk or similar CRM tools
  • 1+ years of Customer service or call center experience
  • Associate or Bachelor’s degree preferred
  • Strong Computer Skills
  • High School Diploma or GED

Benefits

Why Join Us?

  • Professional Development 
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k)
  • Paid parental leave
  • Paid Time Off
  • Disability Insurance
  • Office Meals and Snacks


Job Type: Contract to Hire

Schedule:

  • 8-hour shift
  • Ability to Work Nights/Weekends/Holidays 

Language: English (Required)

Ability to Commute: Las Vegas, NV or Plantation, FL (Required)

Work Location: In person