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Support Jobs in Connecticut (NOW HIRING)

Complete Network Support

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk ...

Complete Network Support

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote ...

Supported Living Group LLC

Direct Support Professionals

CT · On-site

$14.75 - $18/hr

Join our team at The Supported Living Group as a Full Time or Part Time Direct Support Professional! In this role, you will have the privilege of assisting with household chores and tasks, driving to ...

Supported Living Group LLC

Direct Support Professionals

CT · On-site

$17 - $18/hr

Join our team at The Supported Living Group as a Full Time or Part Time Direct Support Professional! In this role, you will have the privilege of assisting with household chores and tasks, driving to ...

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All JobsSupport JobsSupport Jobs in Connecticut

Support information

See Connecticut salary details

$11

$17

$24

How much do support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for support in Connecticut is $17.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.42 per hour, depending on experience, location, and employer.

What are some common challenges faced by support team members and how can they be addressed?

Support team members often encounter challenges such as managing high volumes of inquiries, handling difficult customers, and staying updated on product changes. To address these, it's important to develop strong communication and problem-solving skills, utilize knowledge bases efficiently, and collaborate closely with other teams like engineering or product management. Many organizations also offer training programs and regular team meetings to help support staff stay aligned and reduce burnout. Building resilience and leveraging available resources are key to thriving in this fast-paced environment.

What is the difference between Support vs Customer Service Representative?

AspectSupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications often preferredCommunication skills, sometimes certifications in customer service
Work EnvironmentTechnical settings, help desks, online supportCall centers, retail, online chat
Employer & Industry UsageIT, tech companies, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical support vs customer service

Support roles typically focus on resolving technical issues and require specialized knowledge, while Customer Service Representatives handle general customer inquiries and provide assistance through various communication channels. Both roles aim to enhance customer satisfaction but differ in technical complexity and work environment.

What are the key skills and qualifications needed to thrive as a support specialist, and why are they important?

To thrive as a Support Specialist, you need strong problem-solving abilities, technical knowledge relevant to the supported products or services, and typically a background in customer service or IT. Familiarity with ticketing systems like Zendesk or ServiceNow, CRM software, and sometimes certifications such as CompTIA A+ are often expected. Excellent communication, patience, and conflict-resolution skills help you deliver effective support and build customer trust. These skills ensure timely issue resolution, high customer satisfaction, and efficient collaboration within support teams.

What is a support?

A Support role typically involves assisting customers or clients by addressing their questions, concerns, or technical issues related to a company's products or services. Support professionals may communicate through various channels such as phone, email, chat, or in-person, aiming to resolve problems efficiently and ensure customer satisfaction. They often document interactions, escalate complex issues, and provide feedback to improve products or services. Support roles can be found in many industries, including technology, retail, healthcare, and finance.
What are the most commonly searched types of Support jobs in Connecticut? The most popular types of Support jobs in Connecticut are:
Support jobs near you
Infographic showing various Support job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, 3% Temporary, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $36,787 per year, or $17.7 per hour.

Support Desk Technician

Complete Network Support

Branford, CT • On-site

$19.75 - $26.75/hr

Other

Medical, Retirement

Re-posted 2 days ago

Job description

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Candidate must possess the following skills and experience:

* Good personality - Able to interact with and support customers while maintaining a friendly attitude
* Highly organized
* Excellent time management skills
* Strong verbal and written communication skills
* Strong search engine and research capabilities
* Windows System Administration in a distributed environment - Desktop and Server
* Active Directory Administration
* Application Support and Administration
* Anti-virus administration and malware remediation
* Backup and recovery software
* Troubleshooting of hardware and OS issues
* Mobile device support
* Networking concepts and hardware
* Familiarity with network cabling
* Understanding TCP/IP Networking
* Managing switches, routers, and firewalls
* Wireless networks
* Remote-access and site-to-site VPN

Any of the following skills and/or certifications are a plus:

* Microsoft Windows Server
* Microsoft Exchange
* Cisco IOS and/or ASA firewall
* Linux
* VMware
* SQL

Other Requirements:

* Candidate must be willing to work overtime and be on call.
* Candidate must have reliable transportation as there is local travel required.
* Candidate must be able to work from home.

Benefits include health insurance, cell phone allowance, and retirement plan. There is also tremendous opportunity for professional development and opportunities for advancement.

Complete Network is headquartered in Albany, NY with offices in the Carolinas. We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team in a fun and dynamic work environment.

Please include resume with response