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Support Associate Jobs (NOW HIRING)

4G Clinical

Customer Support Associate

Wellesley, MA · On-site

$18 - $22/hr

Description The Customer Support Associate is responsible for the following: * Work with our customers to ensure their needs are managed to the highest level of satisfaction and any issues or ...

Easterseals NH

Direct Support Associate

Stratham, NH · On-site

$20/hr

As a direct support associate in our program, you will participate alongside individuals as they partake in enriching, integrative activities throughout their communities. Gain hands-on experience ...

Catholic Health

Practice Support Associate

Melville, NY · On-site

$21.73 - $29/hr

Overview A Practice Support Associate for Catholic Health is responsible for a variety of clerical duties to help facilitate the daily functions of the Physician Practice. Responsibilities ...

Knitwellgroup

Support Associate

Chattanooga, TN · On-site

$14.50 - $18.75/hr

About the role As a Support Associate, your role places you both in the back of the house and on the sales floor. You manage inventory processes that keep the customer experience running smoothly ...

Orvis

Sporting Support Associate

Millbrook, NY · On-site

$20 - $22/hr

We are seekinga SPORTING SUPPORT ASSOCIATE to join the Orvis Team! This is an on-site position at our Sandanona facility in Millbrook, NY. The Sandanona Sporting Support Associate is one of the ...

orvis

Sporting Support Associate

Millbrook, NY · On-site

$18 - $23.50/hr

We are seeking a SPORTING SUPPORT ASSOCIATE to join the Orvis Team! This is an on-site position at our Sandanona facility in Millbrook, NY. The Sandanona Sporting Support Associate is one of the ...

Speakeasy

Sales Support Associate

San Francisco, CA · On-site

$20 - $26/hr

The Sales Support Associate provides broad general administrative support to two Vice Presidents whose roles involve managing and growing a substantial book of business. The Sales Support Associate ...

Elara Caring

Business Support Associate

Paterson, NJ

$19/hr

Business Support Associate, Personal Care Services West New York , New Jersey Full-Time | Monday - Friday | 8:30AM - 5:00PM Hourly Pay Range: $18 - $19 per hour Spanish Speaking At Elara Caring, we ...

Speakeasy

Sales Support Associate

San Francisco, CA

$20 - $26/hr

The Sales Support Associate provides broad general administrative support to two Vice Presidents whose roles involve managing and growing a substantial book of business. The Sales Support Associate ...

Elara Caring

Business Support Associate

Passaic, NJ · On-site

$19/hr

Business Support Associate, Personal Care Services West New York , New Jersey Full-Time | Monday - Friday | 8:30AM - 5:00PM Hourly Pay Range: $18 - $19 per hour Spanish Speaking At Elara Caring, we ...

Chico's FAS, Inc.

Support Associate - Chico's

Franklin, TN · On-site

$16.50 - $21.25/hr

Support Associate Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. The Support Associate is responsible for supporting a customer ...

CGI Inc.

Support Associate IV

San Diego, CA · On-site

$18 - $23.25/hr

Support Associate IV Category: Administration Main location: United States, California, San Diego Position ID:J1225-1998 Employment Type: Full Time Position Description: Under the direct supervision ...

Chico's FAS

Support Associate - Chico's

Portland, OR · On-site

$18 - $23.25/hr

Support Associate Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. Position Objective: The Support Associate is responsible for ...

Group One Trading

Trade Support Associate

Manhattan, NY · On-site

$85K - $110K/yr

The Trade Support Associate will work closely with our traders and other departments. We desire a candidate with strong problem-solving, critical thinking and communication skills who can collaborate ...

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Support Associate information

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$10

$19

$28

How much do support associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for support associate in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What cities are hiring for Support Associate jobs?

Cities with the most Support Associate job openings:

What are the most commonly searched types of Support jobs?

The most popular types of Support jobs are:

Who are the top companies hiring for Support Associate jobs?

The top employers for Support Associate jobs are:

What states have the most Support Associate jobs?

States with the most job openings for Support Associate jobs include:

Infographic showing various Support Associate job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Customer Support Associate

4G Clinical

Wellesley, MA • On-site

$18 - $22/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Description
The Customer Support Associate is responsible for the following:
  • Work with our customers to ensure their needs are managed to the highest level of satisfaction and any issues or problems are addressed promptly and professionally to retain business.
  • Follow established procedures and guidelines and provide suggestions to help drive positive process improvements.
  • Responsible for handling calls from new and existing customers regarding a variety of requests, fulfilling requests, and maintaining the database.
  • Troubleshoot issues by clarifying, researching, implementing solutions, and escalating unresolved problems.
  • Ensure communication is properly documented in the Event Tracking tool.
  • Provide off hours coverage on a predetermined schedule supplied by the Lead or Senior Customer Support Associate.
  • Provide coverage on weekend, holidays and OT as needed and/or as scheduled by the Lead or Senior Customer Support Associate.
  • Able to work in the event of any services outages i.e. power, phone, internet etc.
  • Participate in all required job training and development courses and seminars.
  • Assist with system testing.

This JOB description should not be deemed all-inclusive. Additional requirements and expectations may be assigned. At all times, employees are expected to adhere to company policies and company SOPs
Requirements
  • The position requires experience as a services provider.
  • The following skills are essential: customer service, troubleshooting and problem resolution.
  • The candidate must also have excellent interpersonal skills and integrity, superb attention to detail, motivation to work/learn independently, ability to work well in a team environment.
  • Familiarity with clinical trial is desired, but not required.

Education and/or Certification Requirements
The candidate must possess a high school diploma or equivalent, and 2-4 years of relevant customer service experience. Currently pursuing a degree in healthcare, computer science, business, communication or information technology field, equivalent experience, or diploma is a plus.
Compensation: $18/hr - $22/hrThe salary range listed above represents a good-faith estimate of the base pay for this role and is provided to comply with applicable laws and regulations. The actual base salary offered will depend on factors such as the candidate's location, qualifications, experience, and skills

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