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Support Associate Jobs (NOW HIRING)

Frette

Support Associate

Palo Alto, CA · On-site

$19.50 - $25.25/hr

The Support Associate is an integral part of the store team, acting as a key partner to management and sales, primarily responsible for overseeing the stockroom and maintaining the upkeep of the ...

Frette

Support Associate

Miami Beach, FL

$16.75 - $21.75/hr

The Support Associate is an integral part of the store team, acting as a key partner to management and sales, primarily responsible for overseeing the stockroom and maintaining the upkeep of the ...

Southwest General

SUPPORT ASSOCIATE

Middleburg Heights, OH · On-site

$16.50 - $21.25/hr

The Linen / Mailroom / Dock Associate supports the daily operations of the Materials Management department. This role's primary focus will be on linen operation while providing cross-functional ...

Southwest General

SUPPORT ASSOCIATE

Middleburg Heights, OH

$16.50 - $21.25/hr

The Linen / Mailroom / Dock Associate supports the daily operations of the Materials Management department. This role's primary focus will be on linen operation while providing cross-functional ...

Catholic Health

Practice Support Associate

Roslyn, NY · On-site

$19 - $24/hr

Overview Practice Support Associate Catholic Health Physician Practices Catholic Health is looking for a reliable and organized Practice Support Associate to support the daily operations of our ...

Catholic Health

Practice Support Associate

East Hills, NY · On-site

$19 - $24/hr

Overview Practice Support Associate Catholic Health Physician Practices Catholic Health is looking for a reliable and organized Practice Support Associate to support the daily operations of our ...

Catholic Health

Practice Support Associate

Roslyn, NY

$19 - $24/hr

Overview Practice Support Associate Catholic Health Physician Practices Catholic Health is looking for a reliable and organized Practice Support Associate to support the daily operations of our ...

Chico's FAS

Support Associate

Meridian, ID · On-site

$16 - $20.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate

Meridian, ID · On-site

$16.50 - $21.25/hr

The Support Associate isresponsible for supporting a customer and product-focused sales culture whereour core principles are at the forefront of all store operations. This isachieved through ...

Catholic Health

Practice Support Associate

West Islip, NY · On-site

$21.73 - $26.08/hr

Overview Practice Support Associate Catholic Health Physician Practices Catholic Health is looking for a reliable and organized Practice Support Associate to support the daily operations of our ...

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Support Associate information

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$10

$19

$28

How much do support associate jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for support associate in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Associate, and why are they important?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a Support Associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What are Support Associates?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What cities are hiring for Support Associate jobs? Cities with the most Support Associate job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
Who are the top companies hiring for Support Associate jobs? The top employers for Support Associate jobs are:
What states have the most Support Associate jobs? States with the most job openings for Support Associate jobs include:
Infographic showing various Support Associate job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Support Associate

Frette

Palo Alto, CA • On-site

$19.50 - $25.25/hr

Full-time

Posted 17 days ago

Job description

Company Description
For over 160 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations-from St. Peter's Basilica to the Orient Express-while over 500 European royal families have slept beneath its sheets.
Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world's most exceptional spaces.
Job Description
Frette is seeking a Support Associate for our boutique in Palo Alto, CA.
The Support Associate is an integral part of the store team, acting as a key partner to management and sales, primarily responsible for overseeing the stockroom and maintaining the upkeep of the store.
At Frette we expect all employees to be team players by demonstrating a high degree of integrity and contributing to a positive environment that is fun, professional and productive. Employees are required to contribute to maintaining all brand and operating standards consistently while ensuring a high level of customer service through extensive product knowledge and commitment to an elevated selling ceremony.
The Support Associate is responsible for Inventory Control, Client Experience, and Maintenance, as described below.
INVENTORY CONTROL:
  • Inventory Control ownership including cycle counts, communicating adjustments, discrepancies, negative on hands, reports, informing store of new receipts, out of stocks, best sellers (on hand inventory levels), etc.
  • Execute all operational responsibilities to ensure the timely execution of all transfers, damages, fulfillments and holds, replenishment, shipping and receiving in order to maintain inventory accuracy and ideal product flow.
  • Ensure maximization and effectiveness of storage and capacity of all products to include front of house (sales floor), back of house and offsite storage locations.
  • Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure appropriate inventory levels and organization are maintained.
  • Ensure compliance of all operational policies and procedures are always met including but not limited to Loss Prevention, Inventory Control, Boutique Maintenance, Customer Capture, POS etc.
  • Train staff in all BOH procedures and ensure any changes in policies are communicated effectively across the store team. Training may include other location staff, as well as "home" location staff.

CLIENT EXPERIENCE:
  • Follow Frette packaging guidelines for any ship outs, maintain a consistent company perspective and expectation on charge sends, returns/exchanges, and other such transactions that are critical to a positive customer experience.
  • Assist whenever necessary on the sales floor by providing floor coverage, supporting sales specialists and ensuring customer service standards are met.
  • Contribute to daily morning meetings with the store team. The focus of the day should be determined by the Store Manager in advance.
  • Participate in maintaining visual standards, including VM rotations, bed changes a daily standard.
  • Assist with offsite activities including but not limited to home installations, bank drops, tailor, dry cleaners, etc.

MAINTENANCE:
  • Perform stockroom maintenance, stock checks, and shipping of product (transfers, customer related items, instore and E-comm fulfillments).
  • Oversee ongoing facilities and maintenance in a timely and consistent manner including furniture repair, daily/monthly cleaning of stores (provide feedback to housekeeping services on quality of work on a daily basis), all repair work (walls, floors, fixtures, etc).
  • Daily touch base with the Store Manager and team to outline priorities and align expectations.
  • In partnership with the Store Manager and Corporate Retail Team (Retail Coordinator, Director of Retail, Area Manager), manage and maintain annual budgets for the store's operational expenses (packaging, supplies, cleaning & maintenance, etc.).
  • Perform key holder store opening and closing procedures as well as ensuring the opening/closing checklist has been completed and signed off on by the opening/closing associate.
  • Partner with IT on any helpdesk related inquiries.

Additional responsibilities as needed per business needs as identified by the Store Manager and Corporate Business Partners.
Qualifications
  • Years of experience in a retail store environment, including back-of-house support preferred.
  • Valid US driver's license.
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
  • Must possess and consistently exhibit the competencies relative to the position.
  • Proficiency with retail operating systems including shipping, POS, Microsoft Office, and Google Workspace.
  • Detail-oriented, strong organization and follow-up skills.
  • Ability to multi-task and maintain organization in a fast-paced environment.
  • Self-motivated and ability to work well independently as well as within a team atmosphere.
  • Demonstrates a positive attitude that contributes to a positive team environment.
  • Team-oriented but also self-driven with an entrepreneurial spirit.
  • Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
  • Ability to travel as needed to off-site storage locations within a 15-mile radius.
  • Willingness to have a positive partnership with the Corporate team as well as other store teams.
  • Professional written and verbal communication skills.

PHYSICAL REQUIREMENTS:
  • Ability to lift and mobilize small to medium items up to 50 lbs. while utilizing appropriate equipment and techniques.
  • Ability to maneuver effectively around the boutique floor, stock room, and offsite.
  • Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety.

Additional Information
All your information will be kept confidential according to EEO guidelines.
This position is eligible for pooled bonus and commission.
#LI-Onsite
It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

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