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Supervisor Of Collections Jobs (NOW HIRING)

Breg

Supervisor Credit & Collections

Carlsbad, CA

$82K - $92K/yr

Oversees the performance of collections, wholesale customer account reconciliations, billing, bad ... supervisory position is preferred. Relevant experience typically includes accounts receivable ...

Breg

Supervisor Credit & Collections

Carlsbad, CA · On-site

$82K - $92K/yr

Oversees the performance of collections, wholesale customer account reconciliations, billing, bad ... supervisory position is preferred. Relevant experience typically includes accounts receivable ...

Breg, Inc.

Supervisor Credit & Collections

Carlsbad, CA

$82K - $92K/yr

Oversees the performance of collections, wholesale customer account reconciliations, billing, bad ... supervisory position is preferred. Relevant experience typically includes accounts receivable ...

Amerita

Collections Supervisor

Englewood, CO · Remote

This role ensures the accuracy, efficiency, and compliance of all collections and accounts receivable activities. The Supervisor, Payer Collections will lead a team focused on optimizing revenue and ...

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Supervisor Of Collections information

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$31K

$58.7K

$109K

How much do supervisor of collections jobs pay per year?

As of Jul 13, 2026, the average yearly pay for supervisor of collections in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What are Supervisor Of Collections?

A Supervisor of Collections is a professional responsible for overseeing a team that manages the collection of overdue accounts, payments, or debts for an organization. They ensure that collection agents follow company policies and regulatory guidelines when contacting customers and negotiating payment arrangements. In addition to monitoring daily operations, they train staff, handle escalated cases, and implement strategies to maximize recovery rates. Their role is crucial in maintaining the financial health of the organization by minimizing outstanding receivables.

How much is the salary of a supervisor?

The salary of a supervisor of collections typically ranges from $45,000 to $70,000 annually, depending on experience, location, and the size of the organization. Supervisors often oversee teams, manage accounts, and may require knowledge of collection software and compliance regulations.

What is the highest paying credit manager job?

The highest paying credit management roles are typically senior positions such as Credit Director or Chief Credit Officer, which can offer salaries exceeding $150,000 annually. These roles often require extensive experience, advanced financial skills, and leadership responsibilities within large organizations or financial institutions.

What are the key skills and qualifications needed to thrive as a Supervisor of Collections, and why are they important?

To thrive as a Supervisor of Collections, you need expertise in debt collection processes, leadership, and a strong understanding of relevant regulations, often supported by a bachelor's degree or equivalent experience. Familiarity with collection management software, CRM systems, and knowledge of FDCPA or similar compliance standards is typically required. Effective communication, conflict resolution, and team motivation are critical soft skills for this position. These skills ensure efficient collection operations, regulatory compliance, and the ability to lead a productive team while maintaining positive client relationships.

What is the difference between Supervisor Of Collections vs Collections Manager?

AspectSupervisor Of CollectionsCollections Manager
CredentialsHigh school diploma or equivalent; some roles may require collections or finance certificationsBachelor's degree often preferred; certifications like Certified Collection Professional (CCP) are common
Work EnvironmentOffice setting, overseeing collections teams, handling escalationsOffice environment, managing collections strategies and team performance
Industry UsageUsed across finance, healthcare, and retail sectorsPrimarily in finance, banking, and credit industries
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathComparing managerial responsibilities and qualifications

The Supervisor Of Collections typically oversees collections teams, focusing on daily operations and team management, often requiring less advanced certifications. Collections Managers usually have broader strategic responsibilities, higher qualifications, and a focus on policy development. Both roles are vital in credit and finance sectors, but the Collections Manager position generally involves more strategic planning and higher-level decision-making.

What is the highest paying collection job?

The highest paying collection jobs are typically senior roles such as Collections Manager or Collections Director, which oversee large teams and complex accounts. These positions often require extensive experience, strong negotiation skills, and sometimes certifications like Certified Collection Professional (CCP). Compensation can vary based on industry, company size, and location but generally includes higher base salaries and performance bonuses.

Is collection a stressful job?

A supervisor of collections oversees debt recovery processes and manages a team, which can involve high-pressure situations due to strict deadlines and the need to meet financial targets. The job may also involve handling difficult conversations with debtors, requiring strong communication and problem-solving skills. Stress levels can vary based on workload, company policies, and individual resilience.
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Supervisor Of Collections jobs near you
Collections Supervisor

Collections Supervisor

Smith Debnam Narron Drake Saintsing & Myers, LLP

Raleigh, NC • On-site

Full-time

Posted 6 days ago

Job description

The Recovery Operations/Collections Supervisor will assist the Recovery Operations Manager in overseeing the daily functions of the collections team, including managing and meeting client and internal goals and expectations. This role involves training and developing staff and adhering to client and firm work standards and compliance policies. The ideal candidate will be detail-oriented, possess strong leadership skills, and have a thorough understanding of collections, preferably in the legal industry.

Essential Duties and Responsibilities:

  • Manage the Recovery Operations staff by providing supervision, mentoring, and training in areas such as call center scripting and talk-offs.
  • Review, audit, and coach the team’s daily tasks, including coding, writing, collection efforts, and phone calls.
  • Collaborate with other departments within the firm to maintain operating procedures and work instructions to successfully meet the goals of the Firm.
  • Maintain strong knowledge of firm and client requirements and expectations to apply to team and departmental efforts.
  • Assist with the completion of regular client audits and the implementation of any necessary changes.
  • Regularly monitor client portfolios and develop work-direction recommendations.
  • Suggest areas of improvement in various processes and procedures to improve collections results.
  • Produce and submit internal and client reports for distribution amongst employees, Creditor’s Rights’ staff, and clients.
  • Communicate in a thoughtful, respectful and productive manner with consumers on standard and escalated calls.
  • Assist the Recovery Operations Manager in the hiring and training process of new collections employees.
  • Comply with the application of FDCPA, local and state consumer protection laws, and client requirements.
  • Foster and maintain a positive work culture, environment, and morale amongst the collections staff.
  • Other duties and projects as assigned.

Knowledge, Skills, and Abilities:

  • Bachelor’s degree in business administration, or other related field from an accredited college or university.
  • Minimum of five years of experience in call center management for credit card or lending collections.
  • Legal collections experience preferred.
  • Bilingual in English and Spanish preferred.
  • Ability to work flexible hours or overtime when needed, as determined by the Collections/Recovery Operations Manager or Managing Partner.
  • Experience in process improvement with strong oral and written communication skills.
  • Working knowledge of debt collection laws and regulations, FDCPA, and state consumer protection laws.
  • Strong ability to perform standard front-line collections duties.
  • Ability to work professionally and courteously with debtors, team members, and clients.
  • Excellent coaching and mentoring skills in developing staff.
  • Ability to process large volume of work and multi-task in an efficient and precise manner.
  • Detail-oriented with strong decision-making skills.


The Recovery Operations/Collections Supervisor role is an onsite position.