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Supervisor Of Collections Jobs in Georgia (NOW HIRING)

Yamaha

Collection Support Specialist II

Kennesaw, GA

$17 - $23/hr

Knowledge of collections compliance requirements such as FDCPA, SCRA, bankruptcy, and privacy ... Relationship Management Supervisor Yamaha Motor Corporation, USA is proud to be an equal ...

Contract Callers, Inc.

Collections Specialist

Augusta, GA · On-site

$14/hr

Update and maintain accurate records of customer interactions and payment arrangements. * Adhere to ... Collaborate with team members and supervisors to identify and implement strategies for improving ...

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Supervisor Of Collections information

What is a supervisor of collections?

A Supervisor of Collections is a professional responsible for overseeing a team that manages the collection of overdue accounts, payments, or debts for an organization. They ensure that collection agents follow company policies and regulatory guidelines when contacting customers and negotiating payment arrangements. In addition to monitoring daily operations, they train staff, handle escalated cases, and implement strategies to maximize recovery rates. Their role is crucial in maintaining the financial health of the organization by minimizing outstanding receivables.

What are the key skills and qualifications needed to thrive as a supervisor of collections, and why are they important?

To thrive as a Supervisor of Collections, you need expertise in debt collection processes, leadership, and a strong understanding of relevant regulations, often supported by a bachelor's degree or equivalent experience. Familiarity with collection management software, CRM systems, and knowledge of FDCPA or similar compliance standards is typically required. Effective communication, conflict resolution, and team motivation are critical soft skills for this position. These skills ensure efficient collection operations, regulatory compliance, and the ability to lead a productive team while maintaining positive client relationships.

What is the difference between Supervisor Of Collections vs Collections Manager?

AspectSupervisor Of CollectionsCollections Manager
CredentialsHigh school diploma or equivalent; some roles may require collections or finance certificationsBachelor's degree often preferred; certifications like Certified Collection Professional (CCP) are common
Work EnvironmentOffice setting, overseeing collections teams, handling escalationsOffice environment, managing collections strategies and team performance
Industry UsageUsed across finance, healthcare, and retail sectorsPrimarily in finance, banking, and credit industries
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathComparing managerial responsibilities and qualifications

The Supervisor Of Collections typically oversees collections teams, focusing on daily operations and team management, often requiring less advanced certifications. Collections Managers usually have broader strategic responsibilities, higher qualifications, and a focus on policy development. Both roles are vital in credit and finance sectors, but the Collections Manager position generally involves more strategic planning and higher-level decision-making.

What are popular job titles related to Supervisor Of Collections jobs in Georgia?

For Supervisor Of Collections jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Supervisor Of Collections jobs in Georgia look for?

The top searched job categories for Supervisor Of Collections jobs in Georgia are:

What cities in Georgia are hiring for Supervisor Of Collections jobs?

Cities in Georgia with the most Supervisor Of Collections job openings:

Supervisor Of Collections jobs near you
Infographic showing various Supervisor Of Collections job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Supervisor, Credit & Collections

Inspire Brands

Atlanta, GA • On-site

Full-time

Posted 11 days ago

Inspire Brands rating

5.8

Company rating: 5.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

29th of 107 rated fast food restaurants

Job description

Provide day-to-day supervision of the Credit & Collections team and support the execution of collection strategies to minimize accounts receivable exposure. Oversee daily collection activities, store transfers, payment services processes, account reconciliations, and customer issue resolution. Partner with internal stakeholders and the Hyderabad support team to ensure accurate and timely processing of AR transactions. Monitor team performance, ensure adherence to established policies and procedures, and identify opportunities for process improvements.

This position sits within our Atlanta based Global Support Center with an expectation to be onsite 4 days per week.

RESPONSIBILITIES

  • Supervise daily collection activities and ensure timely follow-up on delinquent franchise accounts.
  • Provide guidance, coaching, and performance feedback to Accounts Receivable team members.
  • Monitor collector workloads, portfolio assignments, and productivity metrics.
  • Assist with oversight of store transfer processing, payment services transactions, and loyalty program support activities.
  • Partner with Hyderabad-based team members to coordinate billing, cash application, unapplied cash, and related AR activities.
  • Escalate significant collection concerns, franchisee payment issues, and process risks to AR leadership.
  • Respond to franchisee and stakeholder inquiries and assist in resolving account discrepancies.
  • Support development and execution of franchisee workout plans in partnership with Operations, Legal, and Finance.
  • Review account reconciliations, aging reports, and exception reporting to ensure accuracy and timely resolution.
  • Support month-end close activities, including subledger reviews and balance sheet reconciliation preparation.
  • Monitor compliance with established controls, policies, and procedures.
  • Participate in process improvement, automation, and system enhancement initiatives.
  • Prepare operational reports and KPI metrics for management review.
  • Other duties as assigned by the AR Senior Manager or Director/Senior Director.

EDUCATION & EXPERIENCE QUALIFICATIONS

  • Bachelor's degree in Accounting, Finance, Business, or related field.
  • 5+ years of Accounts Receivable, collections, or related financial operations experience.
  • 1-3 years of direct people leadership, lead, or supervisory experience.
  • Experience with account reconciliations, cash applications, and customer account management.
  • Proficiency in Microsoft Excel and ERP systems (Oracle preferred).

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

  • Strong people leadership, coaching, and performance management skills.
  • Excellent customer service and relationship management abilities.
  • Strong analytical and problem-solving skills.
  • Ability to manage competing priorities in a high-volume environment.
  • Knowledge of collections practices, AR processes, and financial controls.
  • Ability to interpret aging reports, identify collection risks, and recommend appropriate actions.
  • Effective communication skills with internal and external stakeholders.
  • Experience supporting process improvements and operational efficiencies.
  • Working knowledge of SOX controls, audit requirements, and compliance standards.
  • Ability to build collaborative partnerships across Operations, Legal, Finance, Treasury, and Franchise teams.

DIRECT REPORTS

  • This position has 2-4 direct reports.


Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide. We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.

What Inspire Brands employees say

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About Inspire Brands

Sourced by ZipRecruiter

Inspire Brands Inc., located in Atlanta, GA, United States, operates in the foodservice industry as a multi-brand restaurant company, making it among the biggest restaurant companies globally. Their portfolio includes well-known restaurant brands such as Arby's, Buffalo Wild Wings, Sonic, and Jimmy John's, reflecting their commitment to innovation and quality. Founded in 2018 as a result of a consolidation of various restaurant brands under one corporate umbrella, Inspire Brands was formed with a vision to invigorate excellent brands and supercharge their long-term growth.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

2018

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