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Supervisor Of Collections Jobs (NOW HIRING)

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the ...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... As a Collections Supervisor, you will monitor key performance metrics, provide ongoing coaching and ...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... As a Collections Supervisor, you will monitor key performance metrics, provide ongoing coaching and ...

This position directly supervises four full-time permanent staff members. The Head of Special Collections reports to the Associate Dean for Collections. The UW-Madison Libraries lead in curating ...

Director of Special Accounts & Collections Position Overview Under general supervision, The ... SUPERVISORY RESPONSIBILITIES: Manages departments and is responsible for the overall direction ...

... supervisor. * Exercise a high level of independence and judgment in organizing, planning, and ... Assesses all billings, credits, and other critical customer collections information. * Communicates ...

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Supervisor Of Collections information

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$31K

$58.7K

$109K

How much do supervisor of collections jobs pay per year?

As of Sep 11, 2026, the average yearly pay for supervisor of collections in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What is a supervisor of collections?

A Supervisor of Collections is a professional responsible for overseeing a team that manages the collection of overdue accounts, payments, or debts for an organization. They ensure that collection agents follow company policies and regulatory guidelines when contacting customers and negotiating payment arrangements. In addition to monitoring daily operations, they train staff, handle escalated cases, and implement strategies to maximize recovery rates. Their role is crucial in maintaining the financial health of the organization by minimizing outstanding receivables.

What are the key skills and qualifications needed to thrive as a supervisor of collections, and why are they important?

To thrive as a Supervisor of Collections, you need expertise in debt collection processes, leadership, and a strong understanding of relevant regulations, often supported by a bachelor's degree or equivalent experience. Familiarity with collection management software, CRM systems, and knowledge of FDCPA or similar compliance standards is typically required. Effective communication, conflict resolution, and team motivation are critical soft skills for this position. These skills ensure efficient collection operations, regulatory compliance, and the ability to lead a productive team while maintaining positive client relationships.

What is the difference between Supervisor Of Collections vs Collections Manager?

AspectSupervisor Of CollectionsCollections Manager
CredentialsHigh school diploma or equivalent; some roles may require collections or finance certificationsBachelor's degree often preferred; certifications like Certified Collection Professional (CCP) are common
Work EnvironmentOffice setting, overseeing collections teams, handling escalationsOffice environment, managing collections strategies and team performance
Industry UsageUsed across finance, healthcare, and retail sectorsPrimarily in finance, banking, and credit industries
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathComparing managerial responsibilities and qualifications

The Supervisor Of Collections typically oversees collections teams, focusing on daily operations and team management, often requiring less advanced certifications. Collections Managers usually have broader strategic responsibilities, higher qualifications, and a focus on policy development. Both roles are vital in credit and finance sectors, but the Collections Manager position generally involves more strategic planning and higher-level decision-making.

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Infographic showing various Supervisor Of Collections job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $58,722 per year, or $28.2 per hour.

Head Of Special Collections

Madison, WI • On-site

University of Wisconsin-Madison
Colleges, Universities, and Professional Schools • 10K+ employees

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago


University Of Wisconsin-Madison rating

8.3

Company rating: 8.3 out of 10

Based on 57 frontline employees who took The Breakroom Quiz


Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.
Job Category: Academic Staff
Employment Type: Regular
Job Profile: Library/Archive Manager I
Job Summary:
The Head of Special Collections oversees the collections, services, staff, and operations of the Department of Special Collections, the University of Wisconsin-Madison's primary home for rare books, manuscripts, and other rare and unique collections. With approximately 300,000 rare books and many manuscript and archival collections, the holdings in the Department of Special Collections include internationally prominent collections in literature, global history and culture, and the history of science.
The Head of Special Collections directs and provides vision for researcher support, class support, outreach, and faculty engagement. This position articulates collection priorities and works with curators to develop collections to support faculty instruction and research. The Head of Special Collections collaborates with others to ensure the proper cataloging, description, digitization, and preservation of collections and is responsible for external fundraising, including donor development and grant writing. They build creative and collaborative partnerships with faculty, academic departments, archives, museums, and libraries across campus and around the world.
As the primary leadership position for Special Collections, the department head establishes strategic directions, sets goals, and promotes a vision for the future. This position directly supervises four full-time permanent staff members. The Head of Special Collections reports to the Associate Dean for Collections.
The UW-Madison Libraries lead in curating, preserving, and sharing knowledge through environments that inspire engagement, discovery, and learning. We deliver exemplary information services to advance the mission and strategic priorities of one of the nation's leading research universities. Shared values at the UW-Madison Libraries include respect, inclusion, communication, collaboration, and empowerment.
The successful candidate will perform a variety of duties, including, but not limited to:
Management and Leadership
  • Provides vision and leadership for the Department of Special Collections and establishes goals and priorities for the department and its staff.
  • Hires, manages, trains, and supervises four direct reports (4.0 FTE).
  • Conducts annual employee reviews and provides feedback to employees about their ongoing performance to contribute to their professional growth and development, as well as to the strategic advancement of the organization.
  • Oversees operations of the Department of Special Collections including facilities and security.
  • Sets priorities and oversees cataloging, processing, preservation, and digitization projects.
  • Collaborates closely with library departments including Cataloging, Digital Collections, Preservation, and International and Area Studies.

Collection Development
  • In collaboration with library staff, develops extensive collections that support campus research, teaching, and learning.
  • Oversees collections funds, including endowments and gift funds.
  • Develops relationships with collection donors and oversees the acceptance and management of gifts-in-kind.

Liaison and Instructional Services
  • Provides direction for the provision of research services, access services, and instructional services for special collections.
  • Provides expert research services.
  • Leads and participates in outreach activities.
  • Participates in instructional services.
  • Collaborates with communications staff to promote library services, staff, and collections.

Donor Stewardship and Fundraising
  • Works closely with the Associate Dean for Advancement and Communication on donor relations and stewardship.
  • Identifies and pursues grant opportunities to fund library and campus initiatives.

Professional Development and Service
  • Stays informed of trends and issues in libraries, with particular focus on topics related to special collections librarianship.
  • Participates in professional library organizations.
  • Participates in library and campus committees and outreach activities to further the library's mission.
  • Participates in research and scholarship, as appropriate.

This position is eligible for partial remote work. A remote work agreement may allow for a maximum of 20% remote per week.
This position is full-time, 100%.
Ongoing/Renewable
Key Job Responsibilities:
  • Resolves complex issues which may impact policies and procedures within the unit (10%)
  • Designs, develops, and provides leadership on projects, programs, procedures, and services (20%)

  • Actively participate in an inclusive, welcoming and respectful workplace (5%)
  • Communicates the strategic direction of the department as determined by leadership (10%)
  • Advances librarianship/archives at the campus, local, and state level through committee participation (5%)
  • Oversees day-to-day management of unit operations, services, and space (15%)
  • Collaborates with other managers to develop and implement initiatives and technological enterprises which directly affect the libraries (15%)
  • May supervise unit personnel. May hire, train, coach, and evaluate employees to manage and improve performance (15%)
  • May manage the operating budget (5%)

Department:
Libraries, Special Collections
Compensation:
Starting salary will be based on experience and qualifications. Well-qualified applicants can anticipate earning between $75,000-$105,000 with final salary based on experience and qualifications.
This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.
Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/).
Required Qualifications:
  • At least three years of professional experience working in a special collections setting in an academic or research library
  • Experience with public services in an academic or research library
  • Experience with collection development in an academic or research library
  • Supervisory experience or experience leading teams or projects
  • Excellent communication skills with the ability to collaborate effectively with colleagues, faculty, students, and other stakeholders

Preferred Qualifications:
  • Deep and broad knowledge of best practices in special collections and archives
  • Demonstrated knowledge of the history of books and printing
  • Proven sensitivity and care stewarding culturally or historically sensitive materials and making them accessible to all library users
  • Experience with digital initiatives such as digitization, digital humanities, and digital arts projects
  • Experience working with prospective donors to cultivate gifts, and the ability to establish and maintain successful donor relationships

Education:
Master's degree in Library Science, Library and Information Services, or a related field required, or a PhD in a relevant field.
How to Apply:
Click the "Apply" button to start the application process. You will be prompted to upload the following documents:
  • Resume
  • Letter of Qualifications

Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.
References will be requested from finalists only and are not required with the initial application. Reference requests will be sent via email from SkillSurvey.
Failure to submit the required documents will result in no longer being considered for the position.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.
Contact Information:
Abram Hopp, abram.hopp@wisc.edu, (608)890-1795
Relay Access (WTRS): 7-1-1. SeeRELAY_SERVICEfor further information.
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
The University of Wisconsin-Madison is an Equal OpportunityEmployer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.
To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR)in the division you are applying to.Please make your request as soon as possible to help the university respond most effectively to you.
Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

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About University of Wisconsin

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The University of Wisconsin, based in Madison, WI, US, functions in the educational industry and is a renowned and respected institution for higher education. Its official website is wisc.edu. Established in 1848, this public research university is recognized globally for its innovative approach to education, research, creativity, and public service. It embodies a strong commitment to academic freedom and academic excellence. As a major contributor to the Wisconsin Idea, it aims to accomplish its mission of generating well-rounded individuals who will contribute substantially to society, the local community, and the global economy.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Madison, WI, US

Year founded

2005