Student Success Associate Jobs (NOW HIRING)

Description

Who We Are:

Are you ready to work at a dynamic institution that believes in higher education with lower obstacles? Benjamin Franklin Cummings Institute of Technology (now known as Franklin Cummings Tech) is a nationally accredited non-profit, technical college serving Massachusetts. The college was seeded in 1791 with funds from the estate of Benjamin Franklin given to the City of Boston to proliferate access to apprenticeship and entrepreneurship. Today, that legacy has evolved into an accredited college that delivers accessible tech and trade education to level the playing field for aspiring talent.

 With a mission to deliver transformative technical and trade education that leads to economic advancement, Franklin Cummings Tech offers a unique mix of certificates and degrees that appeal to enterprising students from Eastern Massachusetts and respond to employer demand for a well-prepared workforce. Intentional partnerships with the industries we serve coupled with high graduation and job placement rates, recently attracted the largest philanthropic gift in the history of the college from the Cummings Foundation, helping to spur incredible growth in the past four years.

Franklin Cummings Tech educates more than 1,000 learners annually across three student types: 1) certificate and degree seekers, 2) continuing education enrollees, and 3) early college students. As evidence that our mission holds resonance student enrollment is up and Fall 2027 applications have soared 16% year over year. 

We seek optimistic, data-informed, and dedicated colleagues who are eager to increase student success outcomes and boost total enrollment to 1,500 learners by 2030. Join us in this mission-driven work! 

Position Summary:

The Student Success Coach is a passionate advocate for students and actively leads and contributes to institution-wide efforts to further improve graduation and retention rates of our student body, particularly those from the Boston neighborhoods of Dorchester, Roxbury, and Mattapan. The Student Success Coach manages a large caseload of students by providing academic, career, and personal support to our students. The Student Success Coach reports to the Associate Dean of Students and collaborates closely with all members of the Student Services team, as well as members of Academic Affairs, Enrollment Management, Strategic Partnerships, and faculty.

Requirements

Key Responsibilities:

• Success coaches work as a hands-on academic advisor, career and life coach to a large caseload of advisees (matriculated or through Strategic Partnerships or Division of Professional and Continuing Serves as assigned) by promoting student engagement that leads to graduation and job placement in high-demand fields.
• Support students through the challenges of balancing academic life with external commitments or concerns that may interfere with their ability to be successful students with assistance from the Office of Student Wellness and Support.
• Promote academic success by continually monitoring student progress throughout the semester. Work closely with faculty to ensure that students are engaged and are maintaining satisfactory academic progress.
• Serve on the weekly Students of Concern Committee to review student attendance, grades, trends, and develop outreach strategies.
• Transition students from the Admissions process to Student Services by meeting with each student to complete an onboarding process that includes a Getting Acclimated survey, set up of their learning management, student portal, and email systems, curriculum review, and introduction to campus resources.
• Assist students through the registration and re-enrollment process each semester ensuring that they are working to resolve any holds on their accounts, including, but not limited to student accounts and financial aid.
• Assist in the planning and execution of New Student Orientation, including facilitating sessions of major-based cohorts.
• Participate in the collection and analysis of data regarding student success to help increase student retention and graduation rates.
• Develop and implement student success workshops on topics such as transitioning to college, locus of control, time management and study skills.
• Be a highly-motivated self-starter with the ability to collaborate with Student Services, BFIT staff and faculty, as well as advocates and community-based organizations toward student success.
• Assist students with job readiness skills, including resume writing, mock interviews, and job search efforts. Connect students to employment opportunities, assist with events such as the annual career fair, career seminars and workshops, track alumni employment.
• Keep current on all aspects of academic programs, academic support services, student information system procedures, enrollment processes and procedures, college policies, mission and philosophy.
• Other duties as assigned.

All employees of Franklin Cummings Tech are expected to be passionate advocates for students and actively lead and contribute to institution-wide efforts to further improve graduation, retention rates, and career placement of our student body. Furthermore, all staff and faculty across the institution collaborate to support student recruitment, retention, and success.

Requirements:

• A bachelor's degree is required with a background in secondary education, higher education administration, social work, counseling, or special education a plus.
• A demonstrated sensitivity to understanding the needs and concerns of a diverse urban student population, many of whom are first generation college students, is essential to the incumbent's success.
• One-to-three years of successful experience employed in an advising or student success capacity.
• Understanding of and experience working with students with documented learning disabilities is a plus.
• Proven experience in leading collaborative efforts between multiple constituencies including, faculty, staff, students, and members of the local community.
• Excellent oral and written communication skills and strong presentation skills with demonstrated ability to develop interpersonal and organizational relationships. Be a highly-motivated self-starter with the ability to collaborate, effectively and respectfully, with Student Services, BFIT staff and faculty, as well as advocates and community-based organizations toward student success.
• Knowledge of the enrollment process including federal financial aid.
• Knowledge of Microsoft Office, student information and early alert systems, such as Canvas, Signal Vine, and familiarity of online job recruiting platforms such as Handshake.
• Self-motivated with the ability to work in a fast-paced team-focused environment, the ability to multitask, and the ability to pay special attention to detail. Excellent leadership and teamwork skills with the ability to work independently, determine priorities, and meet multiple deadlines in a fast-paced environment.
• Sense of humor.

This salary for this position will be $26.44 an hourly employee and will not exceed more than 40 hours a week. This role will be a temporary role through January 30, 2027. 

 Please note: Franklin Cummings Tech is not able to provide visa sponsorship for this position now or in the future. Candidates must be legally authorized to work in the United States on an ongoing basis without sponsorship to be considered for this position at Franklin Cummings Tech.

Franklin Cummings Tech is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.