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Mathnasium

Customer Success Associate

Menlo Park, CA · On-site

$60K - $70K/yr

The Customer Success Associate is a leadership-track role to focus on student success in math achievement. Gain hands-on experience in operations, customer service, team coordination, and business ...

Rio Hondo College

Student Success Coach I

Whittier, CA · On-site

$16.90/hr

Río Hondo College offers 30 associate degrees that guarantee transfer (ADTs) to Cal State ... Student Success Coach I's assist program students with planning and preparing to attend a two-year ...

perdoceo

Student Success Manager

... The Associate Director of Academic Advising. The Manager of Student Success will handle escalated student concerns, serve as a champion for projects and department initiatives and manage any ...

Rio Hondo College

Student Success Coach II

Whittier, CA · On-site

$23/hr

Río Hondo College offers 30 associate degrees that guarantee transfer (ADTs) to Cal State ... Basic Function/Definition Student Success Coach II's (SSC II) assist RHC students with navigating ...

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How much do student success associate jobs pay per year?

As of Jun 10, 2026, the average yearly pay for student success associate in the United States is $52,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $65,500.00 per year, depending on experience, location, and employer.

How does a Student Success Associate typically collaborate with faculty and other campus departments to support students?

Student Success Associates work closely with faculty members, academic advisors, and campus resource centers to provide comprehensive support for students. They often coordinate interventions for at-risk students, facilitate communication between departments, and help develop programs that address academic and personal challenges. This collaborative approach ensures that students receive well-rounded guidance, tailored resources, and timely assistance, ultimately enhancing student retention and success.

What is a Student Success Associate?

A Student Success Associate is a professional who supports students throughout their academic journey to help them achieve their educational goals. They typically provide guidance, resources, and support services such as academic advising, mentoring, and connecting students to campus resources. Their main focus is to improve student retention, satisfaction, and overall success by addressing any barriers students may face. Student Success Associates often work closely with faculty, staff, and other student support services to create a supportive learning environment.

What are the key skills and qualifications needed to thrive as a Student Success Associate, and why are they important?

To thrive as a Student Success Associate, you need a strong background in academic advising, student support services, and familiarity with educational policies, often supported by a bachelor’s degree in education or a related field. Experience with student information systems (SIS), CRM platforms, and virtual communication tools is commonly required. Exceptional interpersonal skills, active listening, and problem-solving abilities help build rapport with students and address their concerns effectively. These skills ensure that students receive the guidance and resources needed to achieve academic and personal success, contributing to higher retention and satisfaction rates.
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Student Success Associate jobs near you
Infographic showing various Student Success Associate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 63% Full Time, 32% Part Time, 1% Temporary, and 3% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $52,991 per year, or $25.5 per hour.
Customer Success Associate

Customer Success Associate

Mathnasium

Menlo Park, CA • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Mathnasium rating

6.2

Company rating: 6.2 out of 10

Based on 231 frontline employees who took The Breakroom Quiz

106th of 193 rated education and training

Job description

Responsive recruiter
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Pay and Benefits:
  • Pay Range: $60K-$70K per year
  • Benefits: PTO, 401(k) and 401(k) matching, Health, Dental, and Vision insurance
  • Advancement Opportunities: Leadership Development track with potential to move up the organization in 6-12 months
  • Job Type: Full-time
  • Typical Work Hours: Mon-Thu: 11am-7pm, Sat: 9am-4pm (Must be available for all hours).

About Mathnasium:
Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it. The Mathnasium Method™- the result of decades of hands-on instruction and development - has been transforming the lives of children through math since 2002 and continues to be shared through in-person, online, and hybrid instruction.
Position Summary:
The Customer Success Associate is a leadership-track role to focus on student success in math achievement. Gain hands-on experience in operations, customer service, team coordination, and business development. No advanced math knowledge required; we will provide full training.
Key Responsibilities:
  • Enrollment & Customer Service:
    • Handle enrollment calls, schedule visits, conduct math assessments, and guide new families through the enrollment and onboarding processes
    • Ensure customer satisfaction (both parents and students) in areas such as student progress,attitude and engagement through all communication channels

  • Administrative Leadership:
    • Oversee daily operations, ensuring efficiency, and administer assessments to identify learning gaps and create personalized learning plans
    • Manage student curriculum, update progress in the center system, and work with management on ensuring efficiency in center operation
  • Training & Development:
    • Manage instructional staff, provide coaching, and help improve team performance
    • Assume the roles for Instructor and Lead Instructor duties as needed, and manage all related tasks

Qualifications (Skills & Traits for Success):
  • Passion for helping others and a genuine curiosity about people (both children and adults)
  • Growth mentality and open to constructive feedback
  • Ability to adapt quickly to a fast-paced environment
  • Excellent communication(both written and oral), interpersonal skills and teamwork
  • Ability to work well with diverse groups of people
  • Strong problem-solving abilities, reliability, and efficiency
  • Prior experience in office management, and multi-tasking experience is a huge plus
  • Organized, proactive, and detail-oriented
  • Excellent time management and prioritization skill
  • Bachelor's degree preferred

Compensation: $60,000.00 - $70,000.00 per year
Mathnasium locations are independently owned and operated by franchisees of Mathnasium Center Licensing, LLC ("Mathnasium"). Franchisees are independent business people and not employed by Mathnasium. Thus, each franchisee and each franchisee center is unique and the franchisee is alone responsible for all employment matters in their center. If you are hired to work at a center, the franchisee will be your employer, not Mathnasium.

What Mathnasium employees say

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About Mathnasium

Sourced by ZipRecruiter

Serving our community by changing lives through math is our mission. Mathnasium, The Math Learning Center is your neighborhood math-only learning center that teaches kids math in a way that makes sense to them. Our families are our top priority! With our team of experienced math Instructors, students from K - 12th grade are provided with an exceptional learning experience. Our dedication to our families' success has allowed us to be the #1 Franchisee in the US and have also been Certified as a Great Place To Work!

Industry

Education, elementary and secondary schools and education programs administration

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

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