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Student Success Associate Jobs (NOW HIRING)

Valley College

Student Success Coach

Cleveland, OH · On-site

Student Success Coach SUMMARY The Student Success Coach (SSC) enhances student retention by ... Associate degree or higher preferred. * At least 2 years of appropriate work experience in customer ...

Babson College

Student Success Advisor

Wellesley, MA · On-site

Work closely with departmental leadership, Director, Case Management & CARE Team and the Associate Vice President, Student Success regarding students of concern. * Act as a resource for students ...

Babson College

Student Success Advisor

Babson Park, MA · On-site

$5.8K - $6.4K/mo

Work closely with departmental leadership, Director, Case Management & CARE Team and the Associate Vice President, Student Success regarding students of concern. * Act as a resource for students ...

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How much do student success associate jobs pay per year?

As of Jul 24, 2026, the average yearly pay for student success associate in the United States is $52,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $65,500.00 per year, depending on experience, location, and employer.

How does a Student Success Associate typically collaborate with faculty and other campus departments to support students?

Student Success Associates work closely with faculty members, academic advisors, and campus resource centers to provide comprehensive support for students. They often coordinate interventions for at-risk students, facilitate communication between departments, and help develop programs that address academic and personal challenges. This collaborative approach ensures that students receive well-rounded guidance, tailored resources, and timely assistance, ultimately enhancing student retention and success.

What is a Student Success Associate?

A Student Success Associate is a professional who supports students throughout their academic journey to help them achieve their educational goals. They typically provide guidance, resources, and support services such as academic advising, mentoring, and connecting students to campus resources. Their main focus is to improve student retention, satisfaction, and overall success by addressing any barriers students may face. Student Success Associates often work closely with faculty, staff, and other student support services to create a supportive learning environment.

What are the key skills and qualifications needed to thrive as a Student Success Associate, and why are they important?

To thrive as a Student Success Associate, you need a strong background in academic advising, student support services, and familiarity with educational policies, often supported by a bachelor’s degree in education or a related field. Experience with student information systems (SIS), CRM platforms, and virtual communication tools is commonly required. Exceptional interpersonal skills, active listening, and problem-solving abilities help build rapport with students and address their concerns effectively. These skills ensure that students receive the guidance and resources needed to achieve academic and personal success, contributing to higher retention and satisfaction rates.
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Student Success Associate jobs near you
Infographic showing various Student Success Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,991 per year, or $25.5 per hour.
Student Success Center Associate, Part-time

Student Success Center Associate, Part-time

Genesee Community College

Batavia, NY • On-site

$18.29/hr

Other

Retirement

Posted 19 days ago

Job description


GENERAL FUNCTIONS:
Assist with Student Success Center operations as they relate to academics, programs, student and faculty support, customer service and other functions related to the general operations of the Student Success Center. The Student Success Center Associate plays an integral role in the implementation of student and enrollment services at the Batavia Campus. The position will be expected to understand and be able to communicate in person and via phone/internet comprehensive information relating not only to student accounts, but also relating to admissions, registration, advisement, and financial aid to fully serve the student.
SPECIFIC RESPONSIBILITIES:
  • Serve as one of the points of contact for the Student Success Center and provide customer service to students, visitors, and colleagues.
  • Manage the central student area including scheduling appointments for SSC operation staff and assist in maintaining advisor assignments at the Batavia campus.
  • Respond to student inquiries in person, via phone, and via email.
  • Process credit card payments, Certificate of Residence forms, FERPA release maintenance, and early intervention reports.
  • Advise students and their families on the requirements to be considered a NYS resident and the various requirements and deadlines of individual counties to obtain a valid certificate of residency; collect affidavits/certificates of residency from students and assist in entering on student account;
  • Advise students how attendance affects financial aid; how grades impact satisfactory academic progress status and ability to continue to receive aid and loans.
  • Advise students how student aid is disbursed and refunded at GCC, including the timing for various parts of term and the impact of "No Show" reporting.
  • Provide instruction to students on the use myGCC and self-service Banner functions.
  • Utilize technology to support customer service and answer students' questions.
  • Assist with Student Success Center events, including enrollment and career services events.
  • Perform other duties as assigned.

Requirements:
QUALIFICATIONS:
Required:
Associate's degree required. Must demonstrate a commitment to the campus values of diversity, equity, and inclusion and is mindful of and develops accessibility solutions that can accommodate all individuals to use GCC facilities without barriers, both digitally and physically.
Preferred:
Bachelor's degree and a minimum of one (1) year experience working in a customer service-related role preferred. Preference will be given to individuals with experience in Higher Education and /or with academic programs.
Excellent written and oral communication skills, as well as proven customer service orientation; preferred experience with student information systems (e.g. Banner); ability to use independent judgment when reviewing documents and managing activities of central student area; ability to research and engage colleagues regarding complex problems are necessary; proficiency using Microsoft Office suite (Word, Excel, PowerPoint, Outlook); strong level of organizational skills; ability to work independently to prioritize tasks and problem-solve; ability to function at a high-level in a fast-paced environment; ability to provide assistance in individual and group settings. Must be able to demonstrate a strong commitment to diversity.
Additional Information:
RELATIONSHIPS:
This position reports to the Director of Student Success Center and works closely with the Student Success Associate, Student Success Coaches, and Career Service Coordinator.
SALARY AND CONDITIONS OF EMPLOYMENT:
This is a part-time position at 19.5 hours per week and is compensated at a rate of $18.29 per hour. Must be able to work weekdays to accommodate service demands.
BENEFITS:
NYS Retirement Options
Flex Spending Account
GCC Tuition Assistance
Access to the Employee Assistant Program (EAP)
Access to the fitness center, pool, studio, walking trails and more at the Richard C. Call Arena
On Campus dining options for breakfast, lunch and dinner
Access to approximately 90,000 items via GCC's Library Services
Application Instructions:
This position is open until filled. Review of applications will begin immediately.
Please include a cover letter, resume and contact information for four references. GCC is an Affirmative Action/Equal Opportunity Employer, committed to fostering diversity in its faculty, staff, and student body, and strongly encourages applications from the entire spectrum of a diverse community.

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