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Student Success Associate Jobs in New York (NOW HIRING)

Playbook

Customer Success Associate

Hoboken, NJ

... students and communities across the world. We have an amazing list of customers and partners ... About the position The Customer Success Associate will be expected to deliver superior support ...

Long Island University

Success Coach

New York, NY · On-site

$66K/yr

Reporting to the Associate Director, the Success Coach may specialize in and execute functions under the following areas: Academic Success, Student Involvement, Career Success, Residence Life and ...

New Community Corporation

Success Coach

Newark, NJ

$21/hr

Reporting to the Director of NCCTI, the Success Coach serves as student advisor providing bootcamp ... Associate's or Bachelor's Degree preferred. * Two or more years of experience in job development ...

New Community Corporation

Success Coach

Newark, NJ

Reporting to the Director of NCCTI, the Success Coach serves as student advisor providing bootcamp ... Associate's or Bachelor's Degree preferred. * Two or more years of experience in job development ...

Montclair State

Program Associate

Montclair, NJ

$57K - $62K/yr

SUMMARY: Reporting to the Assistant Dean for Student Success, the Program Associate functions as the point of contact for the CCHL Student Success Center, supporting major events and programs ...

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Student Success Associate information

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$20.2K

$58K

$101.7K

How much do student success associate jobs pay per year?

As of Aug 1, 2026, the average yearly pay for student success associate in New York is $57,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $71,700.00 per year, depending on experience, location, and employer.

How does a Student Success Associate typically collaborate with faculty and other campus departments to support students?

Student Success Associates work closely with faculty members, academic advisors, and campus resource centers to provide comprehensive support for students. They often coordinate interventions for at-risk students, facilitate communication between departments, and help develop programs that address academic and personal challenges. This collaborative approach ensures that students receive well-rounded guidance, tailored resources, and timely assistance, ultimately enhancing student retention and success.

What is a Student Success Associate?

A Student Success Associate is a professional who supports students throughout their academic journey to help them achieve their educational goals. They typically provide guidance, resources, and support services such as academic advising, mentoring, and connecting students to campus resources. Their main focus is to improve student retention, satisfaction, and overall success by addressing any barriers students may face. Student Success Associates often work closely with faculty, staff, and other student support services to create a supportive learning environment.

What are the key skills and qualifications needed to thrive as a Student Success Associate, and why are they important?

To thrive as a Student Success Associate, you need a strong background in academic advising, student support services, and familiarity with educational policies, often supported by a bachelor’s degree in education or a related field. Experience with student information systems (SIS), CRM platforms, and virtual communication tools is commonly required. Exceptional interpersonal skills, active listening, and problem-solving abilities help build rapport with students and address their concerns effectively. These skills ensure that students receive the guidance and resources needed to achieve academic and personal success, contributing to higher retention and satisfaction rates.
What are the most commonly searched types of Student Success jobs in New York? The most popular types of Student Success jobs in New York are:
What are popular job titles related to Student Success Associate jobs in New York? For Student Success Associate jobs in New York, the most frequently searched job titles are:
What job categories do people searching Student Success Associate jobs in New York look for? The top searched job categories for Student Success Associate jobs in New York are:
What cities in New York are hiring for Student Success Associate jobs? Cities in New York with the most Student Success Associate job openings:
Student Success Associate jobs near you
Infographic showing various Student Success Associate job openings in New York as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $57,974 per year, or $27.9 per hour.

Student Success Specialist/Academic Advisor

William Paterson University

Wayne, NJ • On-site

Full-time

Medical, Dental, Retirement

Re-posted 11 days ago

Job description

Thank you for your interest in working at William Paterson University.
William Paterson University is a purpose-driven, proudly diverse community-designated as both a public Hispanic-Serving Institution and Minority-Serving Institution-committed to creating transformative academic, professional, and personal experiences as a powerhouse of progress. We foster a workplace that values growth, flexibility, and community, and we are recognized as a 2024 and 2025 Forbes' Best Employers by State, 2025 Great College to Work For, and honored with the NJBIZ Empowering Women Award.
Our 1,000 dedicated staff members enjoy competitive benefits, a four-day summer workweek, tuition support, and strong opportunities for internal promotion. Situated on a scenic suburban campus just 20 miles from New York City, WP offers a diverse, inclusive environment where your contributions fuel student success, economic and social mobility, and community engagement. Together, we empower our students through intentional, holistic support within flexible, innovative, and inclusive settings-preparing graduates to thrive professionally and personally, and to lead with a commitment to progress in New Jersey and beyond.
JOB SUMMARY
Reporting to the Senior Director of WP Online Student Support, the Student Success Specialist/Academic Advisor supports online learners --- particularly adult learners --- by fostering an engaging, inclusive, and student-centered virtual environment. This role provides comprehensive, end-to-end support from acceptance through degree completion, integrating academic advising, financial guidance, academic support, and resource-connection to promote overall student success. In addition to direct student support, this position plays a key role in enhancing the unit's web presence and leading strategic communication efforts. With a smaller caseload, the Specialist/Advisor is positioned to take on expanded responsibilities in marketing, communications, and program development. Working collaboratively with the Associate Director and Assistant Director, this role contributes to the design and implementation of targeted initiatives --- including student engagement and resource-connection programming --- aimed at promoting enrollment, persistence, and timely degree completion for adult learners. The Student Success Specialist/Academic Advisor is committed to fostering a diverse, equitable, and inclusive learning environment and works collaboratively to support student achievement and institutional goals.
PRINCIPAL RESPONSIBILITIES
  • Maintain a caseload of WP Online undergraduate students from acceptance through graduation, with a balanced advising load that supports expanded responsibilities in web presence, marketing, and communication efforts.
  • Advise students on academic curricula, program requirements, majors, and online program policies and processes to facilitate academic progress and timely degree completion and support inclusive engagement with English language learners.
  • Respond promptly to student inquiries via email, phone, and virtual meetings; provide accurate information and assist students in navigating communication with faculty regarding course concerns.
  • Track academic progress for assigned students; conduct proactive outreach to those in academic difficulty and make referrals to campus resources as appropriate.
  • Develop and implement targeted programming to support returning adult learners, including onboarding modules, orientation sessions, and resource-connection initiatives that enhance readiness, persistence, and long-term success.
  • Support general onboarding and success services for all new WP Online students. Collaborate with Enrollment Management offices-including Undergraduate Admissions, Registrar, Financial Aid, and Student Enrollment Services-to ensure smooth matriculation and acclimation to WP Online.
  • Participate in weekly strategic meetings with the College of Adult and Professional Studies (ACT Team) to address student barriers, promote success, and support ongoing program development.
  • Support and enhance the unit's web presence and communication strategy by maintaining and updating webpages, including faculty resource content, contributing to marketing initiatives, and creating and managing social media content.
  • Collaborate on the development of engaging digital content that promotes programs, highlights student success stories, and strengthens the overall visibility of CAPS.
  • Maintain and streamline communication workflows by supporting and implementing automated communication initiatives (e.g., email campaigns) to ensure timely, consistent, and effective outreach to students, faculty and staff.
  • Stay informed on emerging trends, pedagogies, and best practices related to online learning, adult-learner success, and AI-enhanced advising technologies.
  • Represent WP Online in campus-wide discussions related to online learning, virtual student services, adult-learner support, and technology-enhanced advising initiatives.
  • Establish and maintain effective, collaborative working relationships with university leadership, administrators, faculty, and staff.
  • Serve on University committees as required.
  • Assist with tracking WP Online initiatives, including longitudinal tracking, outcomes reporting, key performance indicators, program effectiveness, and documentation through required reports.
  • Perform other duties as assigned that are appropriate for the position.

MINIMUM QUALIFICATIONS
  • Bachelor's degree in IT, Communications, Marketing, or related field from an accredited college or university required; Master's degree preferred.
  • Two (2) years of experience in webpage management and digital content creation, and academic advising or related student-affairs experience in an educational setting.
  • Expertise in Dot CMS and experience in website creation and experience using Banner Student Information System, Microsoft Office, and Navigate preferred.
  • Strong writing, editing, and visual communication skills.
  • Advanced to native language proficiency in Spanish.
  • Proficiency in academic advising, coaching, and mentoring.
  • Excellent interpersonal, presentation, written, and oral communication skills.
  • Demonstrated ability to think creatively and work both independently and collaboratively across all levels of the organization.
  • Familiarity with adult learner audiences and inclusive communication practices is a plus.
  • Ability to work flexible hours, including evenings and weekends.

Starting Salary - AFT Range 24 - $76,486.40 - $87,954.55
This position may be eligible for a comprehensive benefits package, which includes health and dental insurance and retirement plans. To learn more, please visit: BENEFITS FOR PROFESSIONAL STAFF (AFT)
Invitation to apply
Interested candidates will be prompted to complete an application and submit a cover letter and resume/CV.
Submission of all documents listed is required for consideration and all documents should be uploaded where prompted to upload your resume/cv.
General questions related to this application process, please contact humanresources@wpunj.edu.
Please include with your inquiry the Job Requisition number beginning with R as well as the job title and department.
Salary Range:
Please see posting
Total Rewards and Benefits:
Click here to view the total rewards of working at WP
William Paterson University is committed to protecting your privacy and will not sell your personal information.
EEO Statement
William Paterson University is dedicated to providing equal opportunities and equal access to all individuals regardless of race or ethnicity, sex/gender (including pregnancy), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, civil union status, familial status, religion, national origin or citizenship, military service status, or any other category protected by law. William Paterson University does not discriminate on the basis of any category stated above or as prohibited by applicable law. Individuals from historically underrepresented backgrounds are encouraged to apply.
For more information, visit University Facts

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