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Student Success Associate Jobs in West Virginia (NOW HIRING)

William Paterson University

  • Medical

  • Dental

  • Retirement

Working collaboratively with the Associate Director and Assistant Director, this role contributes ... The Student Success Specialist/Academic Advisor is committed to fostering a diverse, equitable, and ...

NorthWest Arkansas Community College

$75K/yr

NWACC offers a full range of associate degrees, certificates and workforce training programs that ... Translate enrollment and student success priorities into CRMsupported workflows, engagement models ...

Nwacc

$75K/yr

NWACC offers a full range of associate degrees, certificates and workforce training programs that ... Translate enrollment and student success priorities into CRMsupported workflows, engagement models ...

William Paterson University

  • Medical

  • Dental

  • Retirement

... contributions fuel student success, economic and social mobility, and community engagement ... The Associate Registrar demonstrates forwardthinking leadership by evaluating and improving ...

NorthWest Arkansas Community College

... of associate degrees, certificates and workforce training programs that prepare students for ... success. NorthWest Arkansas Community College (NWACC) is seeking a qualified and passionate ...

Nwacc

... of associate degrees, certificates and workforce training programs that prepare students for ... success. NorthWest Arkansas Community College (NWACC) is seeking a qualified and passionate ...

New River

Adjunct Automotive/Diesel Instructor

Ghent, WV · On-site

$1.9K/day

What You'll Do Teaching & Student Success * Teach a full range of automotive and diesel technology ... Associate degree (or equivalent) in automotive or diesel technology * Five (5) years of full-time ...

Amerion College

Be Seen First

Medical Assisting Instructor & Program Lead

Huntington, WV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Student Success * Advise and mentor students throughout the program. * Monitor academic progress ... Associate or Bachelor's degree in Medical Assisting or related healthcare field; Bachelor's degree ...

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Student Success Associate information

See West Virginia salary details

$14.3K

$41K

$72K

How much do student success associate jobs pay per year?

As of Aug 15, 2026, the average yearly pay for student success associate in West Virginia is $41,024.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,400.00 and $50,700.00 per year, depending on experience, location, and employer.

How does a student success associate typically collaborate with faculty and other campus departments to support students?

Student Success Associates work closely with faculty members, academic advisors, and campus resource centers to provide comprehensive support for students. They often coordinate interventions for at-risk students, facilitate communication between departments, and help develop programs that address academic and personal challenges. This collaborative approach ensures that students receive well-rounded guidance, tailored resources, and timely assistance, ultimately enhancing student retention and success.

What is a student success associate?

A Student Success Associate is a professional who supports students throughout their academic journey to help them achieve their educational goals. They typically provide guidance, resources, and support services such as academic advising, mentoring, and connecting students to campus resources. Their main focus is to improve student retention, satisfaction, and overall success by addressing any barriers students may face. Student Success Associates often work closely with faculty, staff, and other student support services to create a supportive learning environment.

What are the key skills and qualifications needed to thrive as a student success associate, and why are they important?

To thrive as a Student Success Associate, you need a strong background in academic advising, student support services, and familiarity with educational policies, often supported by a bachelor’s degree in education or a related field. Experience with student information systems (SIS), CRM platforms, and virtual communication tools is commonly required. Exceptional interpersonal skills, active listening, and problem-solving abilities help build rapport with students and address their concerns effectively. These skills ensure that students receive the guidance and resources needed to achieve academic and personal success, contributing to higher retention and satisfaction rates.

What are the most commonly searched types of Student Success jobs in West Virginia?

The most popular types of Student Success jobs in West Virginia are:

What are popular job titles related to Student Success Associate jobs in West Virginia?

For Student Success Associate jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Student Success Associate jobs in West Virginia look for?

The top searched job categories for Student Success Associate jobs in West Virginia are:

What cities in West Virginia are hiring for Student Success Associate jobs?

Cities in West Virginia with the most Student Success Associate job openings:

Student Success Associate jobs near you
Infographic showing various Student Success Associate job openings in West Virginia as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,024 per year, or $19.7 per hour.

Student Success Coach

Valley Training Centers LLC

Martinsburg, WV • On-site

Full-time

Posted 25 days ago

Job description

Full-Time/Part-Time
Full-Time
Description
Student Success Coach
SUMMARY
The Student Success Coach (SSC) enhances student retention by providing personalized support throughout the learner's educational journey. The SSC identifies and addresses barriers to persistence-particularly within online learning environments-while monitoring retention metrics and engaging students through proactive outreach. This position requires a high degree of technical proficiency and demonstrated competency in online student-management and learning platforms. The SSC must be able to work creatively and independently while effectively assimilating and applying policies and procedures. Clear, effective, and professional communication in both oral and written form is essential, along with the ability to maintain confidentiality in all interactions.
RESPONSIBILITIES & DUTIES
  1. Student Engagement & Support
  • Ensure compliance with FERPA regulations by verifying student over the phone.
  • Conduct online Welcome calls with assigned individual students centers on goals/objectives.
  • Partner with Admissions to prepare students for their first day and promote readiness.
  • Conduct Student Success Plan calls during the assigned student's first course. This call is a touch point call to answer their questions, see if they are overcoming obstacles, and encouraging them to stay focused on their goals and objectives.
  • Make proactive goodwill contacts during Week 1, Week 3, and end-of-tier milestones to encourage engagement and verify contact details for book shipments.
  • Support high-risk retention students through individualized outreach.
  • Maintain regular contact via phone, email, or social media for students missing two or more days of class.
  1. Compliance & Verification
  • Verify student identity via phone in accordance with FERPA regulations.
  • Ensure first contact resolution on every call.
  • Follow procedures for 'temporary out' status and coordinate with instructors and staff to facilitate communication.
  1. Communication & Collaboration
  • Coordinate with the Online Director of Academics, Director, Online Division and instructors regarding attendance concerns and required notifications (e.g., attendance warnings, termination letters).
  • Liaise between students and staff to resolve issues and direct inquiries.
  • Maintain and update the Online Facebook page with relevant student success content.
  • Collaborate with faculty and support staff to implement interventions that meet academic needs
  1. Reporting & Documentation
  • Compile and submit reports under Senior Student Success Coach's direction, including LDA, Extra Credit, Do Not Ship Book Requests, Temporary Out, Start Day Reports, and SSC updates.
  1. Other duties as assigned.

JOB SPECIFICATIONS
COMPETENCIES
1. Professional Communication.
2. Detail-Oriented and Organized.
3. Critical Thinking and Problem Solving.
4. Ethical Conduct.
5. Confidentiality and Discretion.
6. Independent and Collaborative Work.
7. Emotional Intelligence.
SUPERVISORY RESPONSIBILITY
This position does not have any direct supervisory responsibilities but collaborates with the Student Success Coach team to support student success.
WORK ENVIRONMENT and PHYSICAL REQUIREMENTS
It is expected that this position will operate within a structured remote office setting. The role also involves regular engagement with team members and/or students. Standard office equipment is used routinely, including-but not limited to-computers, real-time communication systems, phones, and printers.
The employee must be able to:
  • Remain in a stationery or mobile position for extended periods to perform job duties.
  • Occasionally move, position, or adjust items such as files, office supplies, or equipment.
  • Maintain sufficient visual acuity to read, review, and prepare documents.

Reasonable accommodation requests will be considered in accordance with ADA guidelines.
TRAVEL
This position may require occasional travel to campus locations, or off-site work-related locations or campus events.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time, hourly position (40 hours a week). This is a remote position. Work hours align with student availability and will (may) include evenings and/or weekend hours. Standard business hours are Monday, Tuesday, Wednesday and Thursdays, 8:00 a.m. to 5 p.m. and Friday 8:00 a.m. to 3:00 p.m. Occasional evening and weekend work may be required as job duties demand.
REQUIREMENTS: EDUCATION, LICENSING, PRIOR WORK EXPERIENCE & OTHER
  • Education: Associate degree or higher preferred.
  • At least 2 years of appropriate work experience in customer service or related work that required student/client-facing interaction preferred.
  • No licensure is required.

SUPERVISORY CONTROL
Direct Report: Senior Success Coach
Oversite: Online Director of Academic Affairs
May receive collaborative direction from Administrative or campus management to support institutional goals
EOE Statement
Valley College is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including gender identity, sexual orientation, and pregnancy), marital status, disability, genetic information, veteran status or any other characteristic protected by law.
This position is currently accepting applications.

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