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Student Success Associate Jobs in New Jersey (NOW HIRING)

Playbook

Customer Success Associate

Hoboken, NJ

... students and communities across the world. We have an amazing list of customers and partners ... About the position The Customer Success Associate will be expected to deliver superior support ...

New Community Corporation

Success Coach

Newark, NJ

$21/hr

Reporting to the Director of NCCTI, the Success Coach serves as student advisor providing bootcamp ... Associate's or Bachelor's Degree preferred. * Two or more years of experience in job development ...

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Student Success Associate information

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$18.8K

$53.8K

$94.4K

How much do student success associate jobs pay per year?

As of Sep 5, 2026, the average yearly pay for student success associate in New Jersey is $53,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $66,500.00 per year, depending on experience, location, and employer.

What is a student success associate?

A Student Success Associate is a professional who supports students throughout their academic journey to help them achieve their educational goals. They typically provide guidance, resources, and support services such as academic advising, mentoring, and connecting students to campus resources. Their main focus is to improve student retention, satisfaction, and overall success by addressing any barriers students may face. Student Success Associates often work closely with faculty, staff, and other student support services to create a supportive learning environment.

How does a student success associate typically collaborate with faculty and other campus departments to support students?

Student Success Associates work closely with faculty members, academic advisors, and campus resource centers to provide comprehensive support for students. They often coordinate interventions for at-risk students, facilitate communication between departments, and help develop programs that address academic and personal challenges. This collaborative approach ensures that students receive well-rounded guidance, tailored resources, and timely assistance, ultimately enhancing student retention and success.

What are the key skills and qualifications needed to thrive as a student success associate, and why are they important?

To thrive as a Student Success Associate, you need a strong background in academic advising, student support services, and familiarity with educational policies, often supported by a bachelor’s degree in education or a related field. Experience with student information systems (SIS), CRM platforms, and virtual communication tools is commonly required. Exceptional interpersonal skills, active listening, and problem-solving abilities help build rapport with students and address their concerns effectively. These skills ensure that students receive the guidance and resources needed to achieve academic and personal success, contributing to higher retention and satisfaction rates.

What are the most commonly searched types of Student Success jobs in New Jersey?

The most popular types of Student Success jobs in New Jersey are:

What are popular job titles related to Student Success Associate jobs in New Jersey?

For Student Success Associate jobs in New Jersey, the most frequently searched job titles are:

What job categories do people searching Student Success Associate jobs in New Jersey look for?

The top searched job categories for Student Success Associate jobs in New Jersey are:

Student Success Associate jobs near you
Infographic showing various Student Success Associate job openings in New Jersey as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $53,798 per year, or $25.9 per hour.

Customer Success Associate

Playbook

Hoboken, NJ

Full-time

Medical, Retirement, PTO

Re-posted 27 days ago

Job description

Company Mission

At Playbook we believe that everyone deserves the ability to get ahead with incredible sports & academic programs. Through our best in class technology and integrated platform services we are revolutionizing the way that sports, education, and activity entrepreneurs launch and manage programs for students and communities across the world. 

We have an amazing list of customers and partners including professional sports teams, fortune 500 companies, and 100's of leading sports and activity organizations across the country. We also have established partnerships with star athletes including Kristaps Porzingis, Didi Gregorius, and over 30 other professional athletes and influencers who embody our values and support our mission.


About the position
The Customer Success Associate will be expected to deliver superior support services to our customers by reinforcing our customers' success and differentiating us from our competitors. He/she will deliver positive change to improve service levels, increase customer satisfaction, reduce resolution times, and ultimately contribute to increasing customer retention and revenue growth all while having an eye for continuous improvement.


Tasks, Duties, Responsibilities

  • Act as the primary point of contact for software clients to ensure that their needs are met in a way that improves client satisfaction.

  • Drive customer software engagement and development of power users across customer organizations.

  • Implement Customer Success Plans for assigned accounts.

  • Collaborate with the Playbook sales team to expand customer relationships.

  • Onboarding existing clients to the software platform, training them in how to use our program.

  • Help ensure smooth operations and customer feedback.

Knowledge, Skills, Competencies

  • Preferably 1 year of relevant experience in Customer Success, Support or Sales experience.
  • Passion for technology and wowing customers.
  • Relentless work ethic.
  • Strong communication skills, verbal and written.
  • Strong organizational skills, ability to multitask.
  • Ability to think quickly and be creative.
  • Confidence to make decisions without supervision.

Benefits

  • 401(k) and 401(k) matching
  • Paid Time Off
  • Health Reimbursement Account (HRA)
  • Paid Travel Opportunities
Employment Type: FULL_TIME

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