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Software Support Analyst Jobs in Texas (NOW HIRING)

Gunvor

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

Desktop Support Analyst Contract Type: Permanent Time Type: Full time Desktop Support Analyst The ... software under the guidance of senior team members. The role focuses on assisting with day-to-day ...

Gunvor

Desktop Support Analyst

Houston, TX

$22.25 - $29.75/hr

Desktop Support Analyst Contract Type: Permanent Time Type: Full time Desktop Support Analyst The ... software under the guidance of senior team members. The role focuses on assisting with day-to-day ...

e-MDs

Software Support Representative Tier I

Austin, TX · On-site

Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests ... Analytical skills / Judgment * Analyzes, troubleshoots, runs scripts, provides recommendations, and ...

e-MDs

Software Support Representative Tier I

Austin, TX · On-site

Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests ... Analytical skills / Judgment * Analyzes, troubleshoots, runs scripts, provides recommendations, and ...

RPM Living

Support Analyst I

Austin, TX

The Analyst will manage multiple support requests related to, but not limited to CRM, leasing and ... Continually learn about the software platforms (Yardi, RealPage, ancillary Applications)

RPM Living

Support Analyst I

Austin, TX

The Analyst will manage multiple support requests related to, but not limited to CRM, leasing and ... Continually learn about the software platforms (Yardi, RealPage, ancillary Applications)

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Software Support Analyst information

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How much do software support analyst jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for software support analyst in Texas is $29.94, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $37.84 per hour, depending on experience, location, and employer.

What is a Software Support Analyst?

A Software Support Analyst is a professional who assists users with issues related to software applications. They troubleshoot problems, answer user queries, and work with development teams to resolve technical issues. Their responsibilities often include diagnosing software faults, providing guidance on system use, and ensuring that clients have a positive experience with the software. They may also document solutions and contribute to knowledge bases to help prevent future issues. Typically, Software Support Analysts work in IT departments, software companies, or help desk environments.

What are the key skills and qualifications needed to thrive as a Software Support Analyst, and why are they important?

To thrive as a Software Support Analyst, you need a solid understanding of software troubleshooting, IT fundamentals, and customer service, often supported by a degree in computer science or related experience. Familiarity with ticketing systems, remote support tools, and knowledge base platforms is typically required, and certifications like CompTIA A+ or ITIL can be advantageous. Strong communication, problem-solving abilities, and patience are essential soft skills for translating technical information and resolving user issues. These skills are crucial for efficiently diagnosing problems, ensuring user satisfaction, and maintaining seamless software operations.

What are some common challenges faced by Software Support Analysts and how can they be addressed?

Software Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing multiple support tickets simultaneously, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong problem-solving skills, stay organized through effective ticket management systems, and practice clear, empathetic communication. Additionally, collaborating closely with development and QA teams can help resolve recurring issues and improve overall product quality.
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What job categories do people searching Software Support Analyst jobs in Texas look for? The top searched job categories for Software Support Analyst jobs in Texas are:
What are popular job titles related to Software Support Analyst jobs in TX? For Software Support Analyst jobs in TX, the most frequently searched job titles are:
Software Support Analyst jobs near you

Desktop Support Analyst

Gunvor

Houston, TX • On-site

$22.25 - $29.75/hr

Full-time

Posted 9 hours ago

Job description

Job Title:
Desktop Support Analyst
Contract Type:
Permanent
Time Type:
Full time
Job Description:
Desktop Support Analyst
Job Description
The IT Desktop Support Analyst is a member of the IT Helpdesk team.
The primary role is the provision of efficient 1st level user Desktop support for the users located in any offices of the Group.
This entry-level position supports the provisioning, installation, and maintenance of systems hardware and software under the guidance of senior team members. The role focuses on assisting with day-to-day infrastructure operations, learning technical processes, and contributing to a stable and secure IT environment.
Main Responsibilities
• Provisioning, installation/configuration, operation, and maintenance of systems hardware (desktops, laptops, printers, mobile phones) and desktop software, and related infrastructure
• Support on-site users face-to-face and off-site users using remote tools
• Liaise with 2nd and 3rd level support to ensure a smooth hand-over of daily incident reports and escalations
• Participate in projects to enhance or upgrade the infrastructure and introduce new solutions
Education
• Bachelor's Degree in Information Technology, Computer Science, or a related field (preferred but not always required)
• IT Certifications such as A+, NET+, or Microsoft 365 Fundamentals preferred
Experience
• Solid hands-on experience (minimum of 1 year) on Microsoft Windows and standard desktop software
• Good knowledge of desktop and laptop hardware and related equipment
• Good knowledge of the operations and configuration of smartphones (iOS)
• Knowledge of VPN, networking, network management systems and spam-filtering tools
Skills
• Positive and helpful attitude with good communication skills, able to communicate technical solutions to non-technical users
• Team player with ability to exercise flexibility, demonstrate initiative to ensure the business support needs are met in a proactive manner with minimum supervision
• Fluent in English (spoken and written), other languages would be a distinct advantage
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