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Cerner Support Analyst Jobs in Texas (NOW HIRING)

Lorven Technologies

Systems Analyst 3

Austin, TX · On-site

Systems Analyst 3 Location: 4601 W Gudalupe St, Austin, Texas 78751 Remote Role Contract role ... Cerner Millennium Oracle schemas. 5. Support enterprise wide EHR data migration, reporting, and ...

talentmovers inc

Business Systems Analyst II

Irving, TX · On-site

$39.48/hr

... support team. Collaborating with customers to enhance their work methodologies and tools ... EMR Implementations like Epic, Athena, Cerner to name a few. Epic Modules related projects. 3rd ...

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How much do cerner support analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for cerner support analyst in Texas is $29.23, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $35.14 per hour, depending on experience, location, and employer.

What is a Cerner Support Analyst?

A Cerner Support Analyst is responsible for providing technical and functional support for the Cerner electronic health record (EHR) system. They assist healthcare staff by troubleshooting issues, configuring the system, and ensuring smooth operation to optimize patient care. Analysts may also train users, implement system updates, and collaborate with IT teams to enhance system functionality. Their role is essential in maintaining a reliable and efficient EHR system for healthcare providers.

What does a Cerner Support Analyst do?

A typical day for a Cerner Support Analyst involves responding to support tickets from healthcare staff, troubleshooting system issues, and assisting with user access or workflow questions in the Cerner environment. Analysts often participate in team meetings to discuss ongoing projects or problems and may assist with ongoing training for end-users. You’ll work collaboratively with IT teams, clinicians, and sometimes Cerner representatives to ensure any disruptions are minimized and resolved efficiently. The role is fast-paced and requires prioritizing multiple requests, making communication and organizational skills especially important.

What skills and qualifications are needed to be a Cerner Support Analyst?

To thrive as a Cerner Support Analyst, you need a solid understanding of healthcare IT systems, particularly the Cerner electronic medical record (EMR) platform, combined with strong troubleshooting and problem-solving skills. Familiarity with clinical workflows, basic SQL queries, ticketing systems, and possibly certifications such as Cerner Millennium or CompTIA Healthcare IT Technician is highly valuable. Exceptional communication, patience, and customer service skills help analysts effectively support end-users and collaborate with cross-functional teams. These competencies are essential to resolving technical issues quickly and maintaining smooth clinical operations within healthcare organizations.

What are the most commonly searched types of Cerner Support Analyst jobs in Texas?

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For Cerner Support Analyst jobs in Texas, the most frequently searched job titles are:

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Cerner Support Analyst jobs near you
Infographic showing various Cerner Support Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $60,800 per year, or $29.2 per hour.

Tier 2 Cerner Application Support Analyst (2nd & 3rd Shift)

CACI International, Inc.

San Antonio, TX • On-site

$71K - $150K/yr

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

Job Title: Tier 2 Cerner Application Support Analyst (2nd & 3rd Shift)
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
The Opportunity:
CACI is seeking a Tier 2 Application Support Analyst who is responsible for providing second level service and support on supported MHS Applications to meet or exceed contract service objectives. The primary responsibility is to provide advanced software/systems support and to assist Application Support Tier 1 Analysts as necessary on supported MHS Applications. Tier 2 staff works closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier 2 position is primarily focused on providing MHS Genesis Support with a secondary focus on other clinical applications.
Responsibilities:
  • Primary second level support of all inbound incidents. Backup first level support as needed.
  • Efficiently and accurately resolve or escalate all assigned incidents.
  • Provide accurate, timely, and professional follow up and resolution on all supported issues.
  • Accurately triage/assign/escalate incidents per established procedures.
  • Raise awareness of Priority issues as they occur; ensure that process is followed exactly
  • Perform regular checks of assigned ticket queues, triage or assign per process standard..
  • Serve as a Subject Matter Expert for MHS Genesis procedure and support knowledge.
  • Assist Tier I with long or difficult calls/assume calls that are too difficult for Tier I.
  • Perform side-by-side coaching with agents on difficult calls as necessary.
  • Conduct training sessions as necessary under direction of management.
  • Research difficult issues, identify and document resolutions as necessary.
  • Identify and prepare procedures for knowledge base.
  • Identify trends in training, performance and knowledge deficiencies and raise to management.
  • Ensure that agent calls are correctly logged per established procedure.
  • Work special projects as required.
  • Identify and prepare procedures/articles for knowledge base.
  • Assist Application Support Supervisors as needed.
  • Foster team spirit and a team oriented attitude.
  • Maintain dependable attendance and schedule adherence.
  • Available shifts - 2nd and 3rd shift

Qualifications:
  • BS Degree in or related field/equivalent experience with 8+ years experience preferred
  • Must be a U.S. citizen and be able to obtain a Tier I (T1) Public Trust Clearance.
  • 2-5 years of experience using with Cerner Millenium/MHS Genesis
  • Demonstrated knowledge of Service Desk support methodology
  • Relevant technical certifications or relevant MHS Application experience
  • Familiar with ITIL (certification preferred)
  • HDI or similar certification preferred
  • Technically advanced support knowledge in specific MHS applications
  • Must have experience using/supporting the MHS Genesis
  • The ability to effectively communicate technical matters to a non-technical audience
  • Strong customer service and communications skills
  • Strong critical thinking skills that facilitate expedient problem-solving
  • Demonstrated teamwork skills
  • Must be able to work in a stressful environment

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$71,500 - $150,200
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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