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Software Support Analyst Jobs in Texas (NOW HIRING)

JACAM

Desktop Support Analyst I

Gardendale, TX

$20.75 - $28/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Install and configure new hardware and software. * Maintain an organized and responsive JACAM ...

Jacam

Desktop Support Analyst I

Gardendale, TX · On-site

$20.75 - $28/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Install and configure new hardware and software. * Maintain an organized and responsive JACAM ...

Natera

Software Support Engineer III

Austin, TX

$80K - $100K/yr

POSITION SUMMARY: A Software Support Engineer III provides technical assistance to production ... Perform troubleshooting, debugging, and root cause analysis of product or environment issues using ...

EQT Corporation

Senior Support Analyst

Houston, TX · Hybrid

Supports end-users on various types of software programs to ensure they work efficiently and ... analysis. Experience in some of the following: documentation; presentation tools; and project ...

EQT Corporation

Senior Support Analyst

Houston, TX · On-site +1

Supports end-users on various types of software programs to ensure they work efficiently and ... analysis. Experience in some of the following: documentation; presentation tools; and project ...

Q2

Application Support Analyst

Austin, TX · Hybrid

SUMMARY Q2 is seeking an Associate Application Support Analyst to provide technical support to ... software support or delivery (enterprise/mid-sized preferred) Strong verbal and written ...

OmniForce

Technology Support Analyst III

Houston, TX · On-site

$75K - $80K/yr

Install and maintain software deployments. Provide desktop and infrastructure support. Coordinate ... Minimum of 5 years in an IT Support/Analyst role for a Managed Services Provider (MSP). Proficient ...

OmniForce

Technology Support Analyst III

Houston, TX · On-site

$75K - $80K/yr

Install and maintain software deployments. Provide desktop and infrastructure support. Coordinate ... Minimum of 5 years in an IT Support/Analyst role for a Managed Services Provider (MSP). Proficient ...

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Software Support Analyst information

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$15

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How much do software support analyst jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for software support analyst in Texas is $29.94, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $37.84 per hour, depending on experience, location, and employer.

What is a Software Support Analyst?

A Software Support Analyst is a professional who assists users with issues related to software applications. They troubleshoot problems, answer user queries, and work with development teams to resolve technical issues. Their responsibilities often include diagnosing software faults, providing guidance on system use, and ensuring that clients have a positive experience with the software. They may also document solutions and contribute to knowledge bases to help prevent future issues. Typically, Software Support Analysts work in IT departments, software companies, or help desk environments.

What are the key skills and qualifications needed to thrive as a Software Support Analyst, and why are they important?

To thrive as a Software Support Analyst, you need a solid understanding of software troubleshooting, IT fundamentals, and customer service, often supported by a degree in computer science or related experience. Familiarity with ticketing systems, remote support tools, and knowledge base platforms is typically required, and certifications like CompTIA A+ or ITIL can be advantageous. Strong communication, problem-solving abilities, and patience are essential soft skills for translating technical information and resolving user issues. These skills are crucial for efficiently diagnosing problems, ensuring user satisfaction, and maintaining seamless software operations.

What are some common challenges faced by Software Support Analysts and how can they be addressed?

Software Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing multiple support tickets simultaneously, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong problem-solving skills, stay organized through effective ticket management systems, and practice clear, empathetic communication. Additionally, collaborating closely with development and QA teams can help resolve recurring issues and improve overall product quality.
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What job categories do people searching Software Support Analyst jobs in Texas look for? The top searched job categories for Software Support Analyst jobs in Texas are:
What are popular job titles related to Software Support Analyst jobs in TX? For Software Support Analyst jobs in TX, the most frequently searched job titles are:
Software Support Analyst jobs near you

Desktop Support Analyst I

JACAM

Gardendale, TX

$20.75 - $28/hr

Full-time

Posted 14 days ago

Job description

Our office currently has an opportunity for a professional and experienced individual to fill the role of Desktop Support Analyst. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations, mobile devices, and associated software within the company. The Desktop Support Analyst will also be the main point of contact for employee who are experiencing computer/technology issues.

WORK ENVIRONMENT: A controlled atmosphere set within an office environment. Willing to travel. 

Responsibilities:

  • Manage users, groups, and permissions in Active Directory.
  • Support all mobile devices including Microsoft, Apple, and Android phones and tablets.
  • Assist with networking problems remotely and in house.
  • Install and configure new hardware and software.
  • Maintain an organized and responsive JACAM technology help desk.
  • Answer, Support, Resolve, and Document end user technology problems via phone, email, or direct contact
  • End User Support -Installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
  • Support, Monitor, Test, and Troubleshoot computer hardware and software problems.
  • Vendor Support- Work with IT vendor support contacts to resolve technical problems with computing equipment and software.
  • Contribute to technical support documentation of resolutions, processes, and procedures.

Qualifications:

  • 2 years of experience supporting Windows desktop/laptop PC's.
  • Solid understanding of Active Directory/Microsoft Exchange
  • Experience installing software, patches, updates on desktop computers and laptops
  • Experience troubleshooting basic network, software, printing problems.
  • Must be flexible and be able to adapt to different tasks including ability and willingness to learn new as well as existing computer technologies.
  • Ability to meet deadlines and manage stress effectively in high-pressure situations
  • A strong sense of discretion and confidentiality required
  • Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience

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