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Software Support Analyst Jobs in Texas (NOW HIRING)

IRMI

Software Support Analyst - Hybrid

Dallas, TX · On-site

Software Support Analyst DFW Area | IT Department | Hybrid (Up to 3 Remote Days/Week) Are you the person who enjoys solving technical puzzles, tracking down the root cause of issues, and helping ...

IRMI

Software Support Analyst - Hybrid

Dallas, TX · On-site

Software Support Analyst DFW Area | IT Department | Hybrid (Up to 3 Remote Days/Week) Are you the person who enjoys solving technical puzzles, tracking down the root cause of issues, and helping ...

IRMI

Software Support Analyst - Hybrid

Dallas, TX · Hybrid

Software Support Analyst DFW Area | IT Department | Hybrid (Up to 3 Remote Days/Week) Are you the person who enjoys solving technical puzzles, tracking down the root cause of issues, and helping ...

AxisCare

Software Support Specialist

Waco, TX · On-site

Answer the next call or email - Receive and analyze client requests and provide a thorough ... Software Support Specialist Working Conditions * Schedule: Monday - Friday, 8am-5pm * On-call as ...

AxisCare

Software Support Specialist

Waco, TX · On-site

Answer the next call or email - Receive and analyze client requests and provide a thorough ... Software Support Specialist Working Conditions * Schedule: Monday - Friday, 8am-5pm * On-call as ...

AxisCare

Software Support Specialist

Waco, TX · On-site

Answer the next call or email - Receive and analyze client requests and provide a thorough ... Software Support Specialist Working Conditions * Schedule: Monday Friday, 8am-5pm * On-call as ...

Natera

Software Support Engineer III

Austin, TX · On-site

$80K - $100K/yr

POSITION SUMMARY: A Software Support Engineer III provides technical assistance to production ... Perform troubleshooting, debugging, and root cause analysis of product or environment issues using ...

EQT Corporation

Senior Support Analyst

Houston, TX · Hybrid

Supports end-users on various types of software programs to ensure they work efficiently and ... analysis. Experience in some of the following: documentation; presentation tools; and project ...

Sammons Industrial

Support Analyst

Dallas, TX · Hybrid

Deliver technical support for hardware, software, mobile devices, Microsoft 365, and Windows-based systems while resolving issues with professionalism and care. * Manage IT assets, assist with ...

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Software Support Analyst information

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$15

$29

$68

How much do software support analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for software support analyst in Texas is $29.94, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $37.84 per hour, depending on experience, location, and employer.

What is a Software Support Analyst?

A Software Support Analyst is a professional who assists users with issues related to software applications. They troubleshoot problems, answer user queries, and work with development teams to resolve technical issues. Their responsibilities often include diagnosing software faults, providing guidance on system use, and ensuring that clients have a positive experience with the software. They may also document solutions and contribute to knowledge bases to help prevent future issues. Typically, Software Support Analysts work in IT departments, software companies, or help desk environments.

What are the key skills and qualifications needed to thrive as a Software Support Analyst, and why are they important?

To thrive as a Software Support Analyst, you need a solid understanding of software troubleshooting, IT fundamentals, and customer service, often supported by a degree in computer science or related experience. Familiarity with ticketing systems, remote support tools, and knowledge base platforms is typically required, and certifications like CompTIA A+ or ITIL can be advantageous. Strong communication, problem-solving abilities, and patience are essential soft skills for translating technical information and resolving user issues. These skills are crucial for efficiently diagnosing problems, ensuring user satisfaction, and maintaining seamless software operations.

What are some common challenges faced by Software Support Analysts and how can they be addressed?

Software Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing multiple support tickets simultaneously, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong problem-solving skills, stay organized through effective ticket management systems, and practice clear, empathetic communication. Additionally, collaborating closely with development and QA teams can help resolve recurring issues and improve overall product quality.
What are popular job titles related to Software Support Analyst jobs in Texas? For Software Support Analyst jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Software Support Analyst jobs in Texas look for? The top searched job categories for Software Support Analyst jobs in Texas are:
What are popular job titles related to Software Support Analyst jobs in TX? For Software Support Analyst jobs in TX, the most frequently searched job titles are:
Software Support Analyst jobs near you

Software Support Analyst - Hybrid

IRMI

Dallas, TX • On-site

Full-time

Posted 4 days ago

Job description

Software Support Analyst
DFW Area | IT Department | Hybrid (Up to 3 Remote Days/Week)
Are you the person who enjoys solving technical puzzles, tracking down the root cause of issues, and helping teams deliver reliable software?
IRMI is seeking a DFW-based Software Support Analyst to join our IT team. In this role, you'll work closely with developers, infrastructure teams, and business users to troubleshoot software issues, monitor application health, support system upgrades, validate releases, and help keep our business-critical systems running smoothly.
This is an excellent opportunity for someone looking to grow a career in application support, software quality, systems operations, or business applications.
What You'll Do
  • Investigate and resolve user and system issues through our help desk platform
  • Monitor alerts, logs, and error dashboards to identify and troubleshoot problems
  • Reproduce issues, document findings, and collaborate with developers on solutions
  • Create and maintain support documentation and knowledge articles
  • Validate software updates and help ensure changes do not introduce regressions
  • Support application maintenance, upgrades, and continuous improvement efforts

What We're Looking For
  • Strong problem-solving and troubleshooting skills
  • Excellent verbal and written communication skills
  • Ability to learn new technologies and work well with both technical and non-technical users
  • Degree in a technology-related field or equivalent professional experience
  • Authorization to work in the United States without sponsorship

Helpful Experience
  • Microsoft Dynamics 365 & Office 365
  • Software testing or QA
  • Help desk or application support
  • Application monitoring and log analysis

Why IRMI?
  • Hybrid work environment (up to 3 remote days per week)
  • Robust benefits package
  • Tuition reimbursement program
  • Business casual dress code
  • 45+ years of financial stability
  • Dallas Morning News Top 100 Workplace

About IRMI
IRMI is the leading provider of risk management and insurance resources, education, certifications, and events. We combine industry expertise with technology to help professionals make better decisions and manage risk more effectively.
Apply today and join a company where your work directly contributes to delivering trusted solutions used by professionals across the industry.

Apply