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Service Excellence Manager Jobs (NOW HIRING)

Eastman

Pricing Excellence Manager

Kingsport, TN · On-site

... excellence by standardizing product management and pricing practices, harmonizing key processes and ... Services. The COE also builds product and pricing talent through learning and development tools ...

Americold

Operations Excellence Manager

Fort Smith, AR · On-site

Leverage dashboards to monitor site-level labor, inventory, and service performance, identify ... Ensure proper change management to sustain assigned projects. Provide training to operations teams ...

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How much do service excellence manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for service excellence manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

How does a Service Excellence Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What job makes $10,000 a month without a degree?

A Service Excellence Manager can potentially earn $10,000 or more per month through performance bonuses, commissions, or high-level corporate roles, especially in industries like hospitality, retail, or consulting. Success in this role often depends on strong leadership, customer service skills, and experience rather than formal education, but reaching such income levels typically requires significant expertise and proven results.

What jobs pay $500,000 a year in the US?

High-paying jobs that can reach or exceed $500,000 annually include executive roles such as CEOs, CFOs, and other C-suite positions, as well as specialized professions like top-tier surgeons, investment bankers, and successful entrepreneurs. These roles typically require extensive experience, advanced skills, and often involve significant responsibilities or ownership stakes.

What does a service excellence manager do?

A service excellence manager oversees customer service operations to ensure high-quality experiences and satisfaction. They develop and implement service standards, train staff, analyze feedback, and improve processes to enhance overall service delivery within an organization.

What are the key skills and qualifications needed to thrive as a Service Excellence Manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What jobs in the US pay 300,000 a year?

For a Service Excellence Manager, annual salaries of $300,000 or more are uncommon and typically found in executive-level roles such as Chief Customer Officer or Vice President of Customer Experience, especially in large corporations. These positions often require extensive experience, leadership skills, and may include performance-based bonuses or stock options. Most mid-level service management roles tend to have lower compensation levels.

What is a Service Excellence Manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
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Service Excellence Manager jobs near you
Operational Excellence Manager

Operational Excellence Manager

Compactor Rentals of America

Scottsdale, AZ • On-site

Other

Posted 19 days ago

Key responsibilities

  • Lead execution of high-impact initiatives across Sales, Operations, and Finance tied to company priorities.

  • Identify inefficiencies and implement standardized, scalable processes to improve operational workflows.

  • Build and maintain dashboards to track contract, sales, service, and vendor performance.

Job description

Summary

Compactor Rentals of America is seeking a Manager of Operational Excellence to drive high-impact initiatives across the organization. This role focuses on improving operational processes, enabling system-driven workflows, supporting integrations, and executing cross-functional initiatives that increase productivity, scalability, and profitability. The ideal candidate can operate across multiple departments and levels within the organization.

Key Responsibilities

1. Lead Execution of Strategic Initiatives

· Own execution of high-impact initiatives across Sales, Operations, and Finance tied to company priorities

· Break down complex problems into structured action plans with clear milestones and ownership

· Drive initiatives such as Lead-to-Cash optimization, contract pricing improvements, service execution enhancements, and IT partnerships

· Track progress, surface risks, and ensure delivery of measurable outcomes

2. Process Improvement & Operational Efficiency

· Identify inefficiencies across quoting, installation, service workflows, and contract lifecycle processes

· Design and implement standardized, scalable processes

· Reduce manual effort and eliminate redundancy

· Improve key cycles including lead-to-order, install-to-bill, and service-to-resolution

3. Systems Enablement & Adoption

· Process improvement and project management experience

· Support Salesforce and operational system optimization through rollout

· Ensure workflows are embedded into systems to drive consistent execution

· Train CRA team members, monitor adoption, and identify gaps

4. Contract & Revenue Optimization Support

· Support contract renewal tracking, CPI adjustments, and pricing consistency initiatives

· Assist in building workflows for contract lifecycle management

· Identify margin improvement opportunities through pricing discipline

5. Territory & Service Network Optimization

· Analyze sales and service territory performance

· Improve territory coverage, density, and productivity

· Align territories with demand, asset deployment, and service requirements

6. Vendor & Service Execution Optimization

· Analyze vendor performance across cost, quality, and responsiveness

· Support development of vendor scorecards and KPIs

· Identify opportunities to improve vendor utilization and reduce cost per job

7. Integration Execution

· Support execution of Day 1–100 plans for integrations

· Coordinate cross-functional integration tasks

· Track milestones, risks, and dependencies

· Maintain and improve integration playbooks

8. KPI Tracking & Operating Cadence

· Build and maintain dashboards for contract, sales, service, and vendor performance

· Support weekly and monthly operating reviews

· Identify trends, risks, and performance gaps

9. Cross-Functional Coordination & Execution

· Partner across departments to align company priorities and execution timelines

· Identify dependencies and remove blockers

· Ensure initiatives are coordinated and executed efficiently

Preferred Qualifications

  • Bachelor’s degree in business or 5+ years of equivalent experience
  • Experience in service-based, logistics, or asset-intensive industries
  • Exposure to Salesforce CRM, ERP’s, Workday, Monday.com systems
  • Experience supporting system implementations or digital transformation initiatives
  • Experience supporting mergers & acquisitions or integration projects
  • Strong analytical skills with proficiency in Excel or data tools
  • Demonstrated ability to work in fast-paced, high-growth environments

Location

  • Phoenix, AZ
  • Full-time In-person

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