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Service Excellence Manager Jobs (NOW HIRING)

As a Manager, Operational Excellence here at Honeywell, you will lead the drive for regional ... We deliver innovative products and services that enhance operational efficiency and safety for ...

Our location in Roseville, MN, currently has an opportunity for an Operational Excellence Manager ... Develops and communicates plans which ensure entity resources are optimized and service levels are ...

Operational Excellence Manager Company: COLAS USA Job Location: DUNCAN, SOUTH CAROLINA, USA Type of ... services through empowering and developing our people, fostering innovation, utilizing new ...

What You Will Do As the Operational Excellence Manager, you will transform Clarios manufacturing ... HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout ...

... excellence by standardizing product management and pricing practices, harmonizing key processes and ... Services. The COE also builds product and pricing talent through learning and development tools ...

... services through empowering and developing our people, fostering innovation, utilizing new ... The candidate will also work extensively with Colas' Talent Management group to develop highly ...

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Service Excellence Manager information

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$33K

$70K

$118.5K

How much do service excellence manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for service excellence manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Excellence Manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

How does a Service Excellence Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What is a Service Excellence Manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

More about Service Excellence Manager jobs
What cities are hiring for Service Excellence Manager jobs? Cities with the most Service Excellence Manager job openings:
What are the most commonly searched types of Service Excellence jobs? The most popular types of Service Excellence jobs are:
What states have the most Service Excellence Manager jobs? States with the most job openings for Service Excellence Manager jobs include:
Infographic showing various Service Excellence Manager job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Operational Excellence Manager

CPS Technology Holdings LLC

Kernersville, NC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago


Job description

What You Will Do
As the Operational Excellence Manager, you will transform Clarios manufacturing results by applying lean principles. Specifically, you will serve as a facilitator, educator, advocate, consultant, and accountability partner to support staff team members in Operations, Engineering, and Functional Groups across multiple sites.
How You Will Do It
  • Develop & Drive Operational Excellence strategy roadmaps to ensure execution.
  • Conduct training and education regarding CI tools and methodologies
  • Accountable for the execution and savings annual target for the Fiscal Year of the plants under its responsibility.
  • Conduct monthly OEX reviews across the facilities you support.
  • Establish KPI baselines and share best practices throughout the region.
What We Look For
Required
  • You must have a Bachelor's degree or equivalent work experience.
  • A minimum of 5 years as a leader in a mature lean organization.
  • At least 5 years of working in a manufacturing environment
Preferred
  • Demonstrated ability to solve complex problems and transform results and processes by applying Lean techniques across multiple sites.

#LI-ONSITE

#LI-AL

What you get:

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire

  • Tuition reimbursement, perks, and discounts

  • Parental and caregiver leave programs

  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, and Employee Assistance Program

  • Global market strength and worldwide market share leadership

  • HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility

  • Clarios has been recognized as one of 2026's Most Ethical Companies by Ethisphere. This prestigious recognition marks the fourth consecutive year Clarios has received this distinction.

Who we are:
Clarios is the force behind the world's most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials-setting the standard for sustainability in our industry. At Clarios, we're not just making batteries; we're shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios-where your power meets endless possibilities.
Veterans/Military Spouses:
We value the leadership, adaptability, and technical expertise developed through military service. At Clarios, those capabilities thrive in an environment built on grit, ingenuity, and passion-where you can grow your career while helping to power progress worldwide. All qualified applicants will be considered without regard to protected characteristics.

Equal Employment Opportunity:

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran or other protected characteristics protected by law. As a federal contractor, we are committed to not discriminating against any applicant or employee based on these protected statuses. We will also take affirmative action to ensure equal employment opportunities. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, and all characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.

A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.

To All Recruitment Agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.