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Service Excellence Manager Jobs (NOW HIRING)

Manufacturing Excellence Manager

Eden, NC · On-site

$115K - $157K/yr

As a Manufacturing Excellence (Continuous Improvement) Manager, you'll coordinate all Nestle ... To our veterans and separated service members, you're at the forefront of our minds as we recruit ...

Leverage dashboards to monitor site-level labor, inventory, and service performance, identify ... Ensure proper change management to sustain assigned projects. Provide training to operations teams ...

Leverage dashboards to monitor site level labor, inventory, and service performance, identify ... Ensure Work Force Management is accurate and utilized on-site. Coach and train operations teams on ...

Ascension Via Christi Information Services Department: Labor Management Schedule: Monday-Friday ... Scheduling Excellence across ministries. * Responsible for working with market schedulers to ...

You will manage high-impact service excellence projects-tracking milestones, deliverables, and costs to ensure we deliver on time and on budget. * Streamline Workflows: You will employ best-practice ...

ITSM Service Excellence Leader

Chicago, IL · On-site

$15.50 - $18/hr

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset ... operational excellence while enabling risk reduction in a deadline-sensitive delivery model

Operations Excellence Manager

Tacoma, WA · On-site

$76K - $103K/yr

Leverage dashboards to monitor site-level labor, inventory, and service performance, identify ... Ensure proper change management to sustain assigned projects. Provide training to operations teams ...

ITSM Service Excellence Leader

Chicago, IL · On-site

$17 - $19.75/hr

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset ... operational excellence while enabling risk reduction in a deadline-sensitive delivery model

Showing results 41-60

Service Excellence Manager information

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$33K

$70K

$118.5K

How much do service excellence manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service excellence manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
More about Service Excellence Manager jobs
What cities are hiring for Service Excellence Manager jobs? Cities with the most Service Excellence Manager job openings:
What are the most commonly searched types of Service Excellence jobs? The most popular types of Service Excellence jobs are:
What states have the most Service Excellence Manager jobs? States with the most job openings for Service Excellence Manager jobs include:
Infographic showing various Service Excellence Manager job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Manufacturing Excellence Manager

Nestle

Eden, NC • On-site

$115K - $157K/yr

Full-time

Medical, Retirement

Posted 29 days ago


Job description

Driven by integrity and united by the people-and-pet bond, we find strong purpose in the work we do and an even greater joy in those we get to work alongside. Together, we harness the expertise of our long-standing tradition of excellence to embrace possibility and continuously push to do what's never been done before in pet care. Discover your purpose and fuel your passions when you bring your love of pets to a team that prides itself on the power of togetherness-We are Proudly Connected. Purely Driven.

Position Summary

One of our newest factories, located along the Virginia border, breathes new life into a former brewery, creating an innovative and technologically advanced pet food manufacturing facility. We have transformed the existing structure in Rockingham County to produce leading dry dog and cat food brands, including Purina Pro Plan, Purina ONE, and Purina Pro Plan Veterinary Diets. With a strong focus on sustainability and safety, this facility is committed to doing our part to care for the environment, like conserving water, investing in renewable electricity and maintaining zero waste for disposal.  As we expand, we proudly build upon our 90-year legacy of crafting science-based dog and cat foods that pet owners' trust. At Purina, we are deeply passionate about supporting the communities where we live and work, and we bring that same engagement and commitment to Rockingham County. Together, we create a brighter future for pets and our community. 

As a Manufacturing Excellence (Continuous Improvement) Manager, you'll coordinate all Nestle Continuous Excellence (World Class Manufacturing) initiatives and Pillar activities as you act as the single point of contact for stakeholders. Play a critical role in developing improvement plans and strategies to drive profitability through analysis of costs and losses. You'll ensure that our processes enable top-line growth and improve manufacturing asset intensity through the reduction of manufacturing losses.
 

  • Define and communicate continuous improvement plans across the facility.
  • Monitor and coordinate the execution of Nestle Continuous Excellence plans.
  • Manage Manufacturing Excellence Department organization including allocation of various roles and responsibilities.
  • Implement Nestle Continuous Excellence methodology across teams and processes including training, coaching, and assessment.
  • Support development of Manufacturing Excellence methodologies, competencies, and routines with the market.

Requirements

  • Bachelor's Degree
  • 3+ years' of leadership experience with LEAN Manufacturing, Total Performance Management (TPM), or Continuous Improvement in a manufacturing, technical, military, or related environment and 1+ years of people leadership experience

The approximate yearly pay range for this position is $115,780 - $157,890. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with Company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Nestle in the US Benefits | Nestle Careers (nestlejobs.com)

It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.
 

The Nestle Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 409421