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Service Excellence Manager Jobs in Jackson, MS (NOW HIRING)

Checkers & Rally's

Shift Manager

Byram, MS · On-site

$13 - $16.50/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Orion Talent

Field Service Engineer

Jackson, MS · On-site

$33/hr

Maintain strong customer relationships through professional communication and service excellence ... Ability to work independently and manage a flexible regional travel schedule * Comfortable working ...

Checkers & Rally's

Assistant Manager

Byram, MS

The Assistant Manager will support the restaurant and General Manager to ensure we are 1st Choice ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Checkers & Rally's

Restaurant General Manager

Byram, MS

$46K - $64K/yr

The General Manager will manage the overall restaurant to ensure we are 1st Choice for our Guests ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

AutoZone

Part Sales Manager - Full Time

Canton, MS · On-site

$14 - $17/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Part Time

Pearl, MS · On-site

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Full Time

Clinton, MS · On-site

$14.25 - $17.25/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Part Time

Jackson, MS · On-site

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Part Time

Jackson, MS · On-site

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

Upchurch

Service Coordinator

Jackson, MS · On-site

$17.25 - $21.75/hr

... service excellence. We offer end-to-end solutions--from design and installation to ongoing ... Position Summary The Service Coordinator is responsible for managing and supporting field service ...

Logan's Roadhouse

Service Manager

Pearl, MS · On-site

... of excellence among team members. • Maintain inventory levels, order supplies, and manage food ... service standards. • Energetic and flexible. • Follows direction with focused attention. • ...

Upchurch

Commercial Service Plumber

Jackson, MS · On-site

$21 - $27.25/hr

... service excellence. We offer end-to-end solutions--from design and installation to ongoing ... Coordinate with dispatch, project managers, and other trades as needed * Follow company safety ...

Upchurch

Commercial Service Plumber

Canton, MS · On-site

$21.50 - $27.75/hr

... service excellence. We offer end-to-end solutions--from design and installation to ongoing ... Coordinate with dispatch, project managers, and other trades as needed * Follow company safety ...

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Service Excellence Manager information

See Jackson, MS salary details

$28.8K

$61K

$103.3K

How much do service excellence manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service excellence manager in Jackson, MS is $60,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $70,100.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
What are popular job titles related to Service Excellence Manager jobs in Jackson, MS? For Service Excellence Manager jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching Service Excellence Manager jobs in Jackson, MS look for? The top searched job categories for Service Excellence Manager jobs in Jackson, MS are:
Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Jackson, MS as of July 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $60,974 per year, or $29.3 per hour.

Shift Manager

Checkers & Rally's

Byram, MS • On-site

$13 - $16.50/hr

Other

Medical, Dental

Re-posted 7 days ago

Checkers & Rally's rating

3.7

Company rating: 3.7 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

106th of 106 rated fast food restaurants

Job description

PURPOSE OF YOUR WORK

At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests. As a member of the team you will assist the General Manager thru managing successful shifts, by achieving sales and profits goals, executing procedures and providing excellent Guest and Team service. The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for our Guests and Employees.


HOW YOU MAKE A DIFFERENCE EVERYDAY

  • Building sales and profits by promoting Guest satisfaction and managing restaurant operations
  • Escalating any concerns or recommendations with the restaurant, employees or Guests to the General Manager
  • Ensuring policy and procedures are being followed on shifts Training Team Members on Company operations, policies and procedures and Guest service
  • Identifying and responding to complaints and policy and procedures violations
  • Helping ensure the restaurant is a safe, clean and fun environment for our employees and Guests!


YOU'VE GOT THIS?

  • 1-2 years restaurant management experience, preferably in Quick Service Restaurants (QSR)
  • Basic math skills
  • Ability to work flexible schedule and extended hours
  • High energy to keep up with our fast-paced environment
  • Commitment to our core values of integrity, service, excellence, and courage to be bold & grow


WHAT’S IN IT FOR YOU?

  • Operations Excellence: Our team expects and delivers nothing but the best
  • Training & Development: We bring out the best by ensuring everyone gets well trained
  • Personal & Career Growth: You can do more, get more, and be more at Checkers & Rally’s
  • Benefits & Rewards: We offer Comprehensive benefits such as Medical and Dental Plans as well as recognition programs including bonuses and opportunities for advancement

What Checkers & Rally's employees say

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