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Service Excellence Manager Jobs in Jackson, MS (NOW HIRING)

Checkers & Rally's

Shift Manager

Byram, MS

$13 - $16.50/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Orion Talent

Field Service Engineer

Jackson, MS · On-site

$33/hr

Maintain strong customer relationships through professional communication and service excellence ... Ability to work independently and manage a flexible regional travel schedule * Comfortable working ...

Checkers & Rally's

Assistant Manager

Byram, MS

The Assistant Manager will support the restaurant and General Manager to ensure we are 1st Choice ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Checkers & Rally's

Restaurant General Manager

Byram, MS

$46K - $64K/yr

The General Manager will manage the overall restaurant to ensure we are 1st Choice for our Guests ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

AutoZone

Part Sales Manager - Full Time

Jackson, MS · On-site

$13 - $15.75/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Full Time

Brandon, MS · On-site

$12.75 - $15.25/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Part Time

Canton, MS · On-site

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Part Time

Jackson, MS · On-site

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Part Time

Jackson, MS · On-site

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Full Time

Jackson, MS · On-site

$13 - $15.75/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Full Time

Richland, MS · On-site

$14.25 - $17.25/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Part Time

Pearl, MS · On-site

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

Upchurch

HVAC Service Supervisor

Jackson, MS · On-site

... service excellence. We offer end-to-end solutions--from design and installation to ongoing ... This role also manages assigned customer accounts, open service requests, and PM schedules while ...

Upchurch

Service Coordinator

Jackson, MS · On-site

$17.25 - $21.75/hr

... service excellence. We offer end-to-end solutions--from design and installation to ongoing ... Position Summary The Service Coordinator is responsible for managing and supporting field service ...

Tuk Tuk Boom

Front of House Manager

Jackson, MS · On-site

Front of House Manager - Tuk Tuk Boom Job Summary: We are seeking an experienced and customer ... Key Responsibilities: 1. Guest Experience & Service Excellence * Greet and interact with guests to ...

Upchurch

Service Electrician

Jackson, MS · On-site

$22.25 - $29/hr

... service excellence. We offer end-to-end solutions--from design and installation to ongoing ... Coordinate with dispatch, project managers, and other team members to ensure efficient service ...

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All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Jackson, MS

Service Excellence Manager information

See Jackson, MS salary details

$28.8K

$61K

$103.3K

How much do service excellence manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for service excellence manager in Jackson, MS is $60,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $70,100.00 per year, depending on experience, location, and employer.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What are popular job titles related to Service Excellence Manager jobs in Jackson, MS?

For Service Excellence Manager jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Service Excellence Manager jobs in Jackson, MS look for?

The top searched job categories for Service Excellence Manager jobs in Jackson, MS are:

Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Jackson, MS as of July 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $60,974 per year, or $29.3 per hour.

Restaurant Manager

Clinton, MS • On-site

NextGen Hospitality Solutions
See more jobs at NextGen Hospitality Solutionsexternal

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Restaurant Manager - High-Volume Full-Service

Lead the daily charge at a bustling full-service restaurant.

Ready to build a winning team and drive excellence in a fast-paced environment? This is your opportunity to manage all operations at a high-volume full-service restaurant where your leadership directly impacts the guest experience and the bottom line. We're looking for a driven manager who thrives under pressure and knows how to motivate a diverse team.

Why You'll Love This Opportunity
  • Competitive salary of $50,000-$55,000 annually plus bonus potential
  • Comprehensive Medical, Dental, and Vision coverage
  • 401(k) retirement plan to help you plan ahead
  • Paid Time Off to recharge and spend time away
  • Fast-paced environment where leadership skills grow daily
What You'll Do
  • Oversee day-to-day restaurant operations and manage staff scheduling
  • Lead, train, and motivate the front and back of house teams
  • Monitor food quality, safety standards, and operational efficiency
  • Drive revenue targets and manage controllable costs
  • Ensure every guest leaves satisfied and eager to return
What We're Looking For
  • Proven restaurant management experience in full-service establishments
  • Strong leadership skills and proven ability to build high-performing teams
  • Excellent multitasking and decision-making under pressure
  • Deep commitment to guest satisfaction and service excellence
  • Strong financial acumen and operational management skills

If you're excited to lead a dynamic team at a bustling full-service restaurant in Clinton, we'd love to hear from you. Apply today.