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Service Excellence Manager Jobs (NOW HIRING)

Outset Medical

Clinical Excellence Manager

Seattle, WA · On-site

Position Overview The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education ...

Tacori

Customer Excellence Manager

Glendale, CA · On-site

$110K - $140K/yr

MANAGER OF CUSTOMER EXCELLENCE REPORTS TO: EVP LOCATION: TACORI OFFICE SALARY RANGE: $110,000 ... Establish clear service standards and ensure consistent execution across all client touchpoints.

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How much do service excellence manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service excellence manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

How does a Service Excellence Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a Service Excellence Manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a Service Excellence Manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
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What cities are hiring for Service Excellence Manager jobs? Cities with the most Service Excellence Manager job openings:
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Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.
Service Excellence Manager

Service Excellence Manager

Valley Bank

Hillsdale, NJ • On-site

Full-time

Posted 17 days ago

Valley Bank rating

7.5

Company rating: 7.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

87th of 141 rated banks

Job description

Responsibilities include, but are not limited to:
  • Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving issues.
  • Build and promote branch identity, drive product sales and promote overall ownership and accountability for improving customer experience and branch success. Create a welcoming atmosphere that ensures continuous client engagement.
  • Meets with customers to analyze financial needs and maximize sales opportunities. Offers all bank products and assists with other service needs (account opening - maintenance and processing transactions) for existing and prospective customers. Comprehensive knowledge of all Bank products and services and the ability to discuss and demonstrate with customers.
  • Ability to perform all transactions required by a customer and use appropriate technology to provide services most effectively and efficiently. Maintain and balance a cash box. Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines.
  • Act as Vault Teller ensuring adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency - coin and controlling - distributing cash to Tellers in prescribed limits.
  • Participates and supports CRA initiatives, activities and programs.
  • Reviews and approves requests - to include approval to cash large checks, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork and cash counts.
  • Works to meet existing branch performance standards in areas such as controllable operating losses through compliance with established Bank policies and procedures.
  • Continues to build proficiency of banking principles and sales
    techniques by attending internal training, external training, and completion of continuing education courses.
  • Collaborates with the Market Manager by providing feedback regarding interviews, hiring, performance appraisals and disciplinary actions for the staff.
  • Assists in community events (i.e. Habitat for Humanity) etc. Participates in and supports CRA initiatives, activities and programs.
  • Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.

Operational responsibilities:
  • Under the direction of the Market Manager, supervises all operational aspects of the branch functions to ensure satisfactory audit ratings and adherence to compliance requirements.
  • Full knowledge of all branch operations encompassing making sound business decisions and including evaluating, honoring and approving all exception items minimizing potential loss to the bank; supervises Operational Risk.
  • Ensure the branch complies daily, meeting all Retail Banking Policy and Procedures.
    • Ensure Staff and Branch is in full proof daily.
    • Order and/or prepare currency shipments, ensuring cash vault in proof daily and maintained with assigned cash limits.
    • Maintain and prepare daily, weekly and/or monthly reports.
  • Knowledge and review of proper account opening documentation, ensuring proper documentation is collected and maintained to comply with policy and procedure, including the completion of timely site visits.
  • Knowledge of KYC (Know Your Customer) and CIP (Customer
    Identification Program).
    • Knowledge of wire documentation, with responsibility for obtaining proper documentation and approvals prior to sending a wire.
  • Oversees timely submission and accuracy of all Branch Management Operational reports, AML reporting and audits as required, including reconciliation of Branch general ledger accounts and other report inconsistencies, knowledge of Suspicious Activity red flags.
  • Represent VNB in dealing with customer complaints, inquiries or problems, including written correspondence; escalate through proper channels where appropriate.
  • Complete all Learning - Development classes as required, including annual Learning Management System training.
  • Oversees expenses within established budget guidelines (contra, branch expense).
  • Ensure branch appearance meets the Bank's standards including correct and complete signage, address building maintenance issues timely.

Sales Requirements:
  • Participate in, help develop and organize in-branch sales activities.
  • Meet individual in-branch sales goals.
  • Build and expand customer relationships to maintain deposit base and grow the branch.

Required Skills:
  • Ability to prioritize, organize and delegate and follow up on assignments.
  • Ability to effectively present information in one-on-one and small group situations.
  • Must have excellent verbal, written and interpersonal communication skills.
  • An enthusiastic individual who can listen to customer concerns and offer a unique and innovative solution.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Basic PC skills including Microsoft Word, Excel and Outlook.
  • Must be self-driven with a positive outlook and can to demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:
  • High School diploma or GED and minimum of 4 years related Branch Banking experience in sales, operations and staff oversight or successful completion of the Service Excellence Manager training program.
  • Bachelor's degree preferred.
  • FIS/IBS (Integrated Banking Solutions) preferred.

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