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Service Excellence Manager Jobs (NOW HIRING)

The Oaks Club

Service Excellence Manager

Osprey, FL

$60K - $65K/yr

Service Excellence Manager The Oaks Club | Osprey, Florida $60,000-$65,000 annually, commensurate with experience and qualifications. The Oaks Club, one of Florida's premier private clubs, is seeking ...

Walmart

Manager, Service Excellence - Operations

Elkins, AR · On-site

$60K - $110K/yr

The (USA) Manager, Service Excellence leads initiatives to enhance service delivery and stakeholder satisfaction by applying strategic business insights and continuous improvement methodologies. This ...

Walmart

Manager, Service Excellence - Operations

Rogers, AR · On-site

$60K - $110K/yr

The (USA) Manager, Service Excellence leads initiatives to enhance service delivery and stakeholder satisfaction by applying strategic business insights and continuous improvement methodologies. This ...

Walmart

Manager, Service Excellence - Operations

Lowell, AR · On-site

$60K - $110K/yr

The (USA) Manager, Service Excellence leads initiatives to enhance service delivery and stakeholder satisfaction by applying strategic business insights and continuous improvement methodologies. This ...

Outset Medical

Clinical Excellence Manager

Denver, CO · On-site

Position Overview The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education ...

Outset Medical

Clinical Excellence Manager

Seattle, WA · On-site

Position Overview The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education ...

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How much do service excellence manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service excellence manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
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Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Service Excellence Manager

The Oaks Club

Osprey, FL

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Service Excellence Manager
The Oaks Club | Osprey, Florida
$60,000–$65,000 annually, commensurate with experience and qualifications.
The Oaks Club, one of Florida's premier private clubs, is seeking an enthusiastic and service-focused Service Excellence Manager to lead, coach, and develop our front-of-house team.
This salaried leadership role is ideal for a hospitality professional who is passionate about creating exceptional member experiences, developing employees, and fostering a culture of excellence. As a visible leader, you will help ensure our dining venues and club events consistently reflect the high standards and warm hospitality that define The Oaks Club.
What You'll Do
  • Lead, coach, and develop service staff through ongoing training and mentorship.
  • Ensure exceptional experiences for members and guests.
  • Maintain a visible presence in dining venues and club events.
  • Conduct pre-shift meetings and reinforce service standards.
  • Partner with culinary and event teams to deliver seamless service.
  • Promote a culture of hospitality, professionalism, and teamwork.
  • Lead by example and support operational excellence.
Qualifications
  • 3+ years of leadership experience in a restaurant, private club, resort, or hospitality environment.
  • Proven ability to train and develop employees.
  • Strong communication and interpersonal skills.
  • Passion for delivering outstanding service.
  • Fine dining and banquet experience preferred.
  • Ability to work evenings, weekends, holidays, and special events as needed.
Benefits
  • 100% employer-paid medical, dental, vision, and life insurance coverage
  • 401(k) with company match
  • Paid time off and paid holidays
  • Complimentary employee meals
  • Professional and supportive work environment
Our Core Values
Accountability • Integrity • Teamwork • Passion • Excellence

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