ZipRecruiter

Log In

1

Service Excellence Manager Jobs (NOW HIRING)

The Oaks Club

Service Excellence Manager

Osprey, FL

$65K/yr

Service Excellence Manager The Oaks Club | Osprey, Florida $65,000 Annually The Oaks Club, one of Florida's premier private clubs, is seeking an enthusiastic and service-focused Service Excellence ...

Hiab

Regional Service Excellence Manager

Perrysburg, OH · On-site

... Excellence or Strategic Sales/Service Operations * Experience in Hoshin Kanri, Value Stream Mapping, Daily Visual Management, and Problem Solving (A3) * Expert-level facilitation of kaizen events and ...

Grady

Nursing Excellence Manager

Atlanta, GA · On-site

Nursing Excellence Manager Grady Health System offers many career paths for experienced professionals. Whether you have many years of experience or are in the early stages of your career, you can ...

Outset Medical

Clinical Excellence Manager

Seattle, WA · On-site

Position Overview The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education ...

Joyson Safety Systems

... service excellence for our customers worldwide. Our company is headquartered in Auburn Hills ... The Business Excellence Manager (BEM) is responsible for managing Customer Product Planning (CPP ...

next page

Showing results 1-20

All JobsService Excellence Manager Jobs

Service Excellence Manager information

See salary details

$33K

$70K

$118.5K

How much do service excellence manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for service excellence manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

How does a Service Excellence Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What job makes $10,000 a month without a degree?

A Service Excellence Manager can potentially earn $10,000 or more per month through performance bonuses, commissions, or high-level corporate roles, especially in industries like hospitality, retail, or consulting. Success in this role often depends on strong leadership, customer service skills, and experience rather than formal education, but reaching such income levels typically requires significant expertise and proven results.

What jobs pay $500,000 a year in the US?

High-paying jobs that can reach or exceed $500,000 annually include executive roles such as CEOs, CFOs, and other C-suite positions, as well as specialized professions like top-tier surgeons, investment bankers, and successful entrepreneurs. These roles typically require extensive experience, advanced skills, and often involve significant responsibilities or ownership stakes.

What does a service excellence manager do?

A service excellence manager oversees customer service operations to ensure high-quality experiences and satisfaction. They develop and implement service standards, train staff, analyze feedback, and improve processes to enhance overall service delivery within an organization.

What are the key skills and qualifications needed to thrive as a Service Excellence Manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What jobs in the US pay 300,000 a year?

For a Service Excellence Manager, annual salaries of $300,000 or more are uncommon and typically found in executive-level roles such as Chief Customer Officer or Vice President of Customer Experience, especially in large corporations. These positions often require extensive experience, leadership skills, and may include performance-based bonuses or stock options. Most mid-level service management roles tend to have lower compensation levels.

What is a Service Excellence Manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
More about Service Excellence Manager jobs
What cities are hiring for Service Excellence Manager jobs? Cities with the most Service Excellence Manager job openings:
What are the most commonly searched types of Service Excellence jobs? The most popular types of Service Excellence jobs are:
What states have the most Service Excellence Manager jobs? States with the most job openings for Service Excellence Manager jobs include:
What job categories do people searching Service Excellence Manager jobs look for? The top searched job categories for Service Excellence Manager jobs are:
Service Excellence Manager jobs near you

Service Excellence Manager

Michigan Air Solutions : ELGi's Air Compressor Repair & Dealer

Hudsonville, MI

Full-time

Posted 3 days ago

Job description

About Us

Michigan Air Solutions supplies the most efficient, reliable, and technologically advanced compressed air systems to a variety of industries. We joined the ELGi Equipments Ltd. family of companies in 2019 with ambitions for dramatic growth. By investing in talent and technology, we are poised for significant expansion and deeper penetration into the markets we serve.

The key to our unsurpassed reputation for quality and service is the ongoing dedication and talent of our team members. Our continuous pursuit of excellence includes providing competitive compensation packages, comprehensive benefits, professional development, and challenging growth opportunities to our valued team members.

About the Opportunity

The Service Excellence Manager oversees the field service department. The role demands for about 60% of the time being spent visiting customers and 40% of the time performing office duties, reporting, and strategic activities. The Service Excellence Manager is responsible for growing the service footprint and increasing the share of service business in their respective area by ensuring that service requests are fulfilled in a timely and thorough manner and that the service technicians are equipped with the right tools, skills, and resources to go above and beyond our customers' needs.

As Service Excellence Manager, you will:

Grow Service Business

  • Work on service leads, prepares and presents customers with competitive quotes for service contracts/ Ad hoc services and follow up till closure.
  • Take necessary service initiatives to ensure service revenue targets are met for their respective region.
  • Provide a 3-month rolling forecast each month on service revenue estimates.

Provide Best-in-class Service Delivery

  • Perform on-site quality audits, meet with customers' key personnel to build rapport, visit lost-customers and dis-satisfied customers to ensure service execution and customer satisfaction is best-in-class.
  • Review, verify, and invoice completed service jobs within 2 days of delivering the service.
  • Ensure service / troubleshooting are done right the first time.
  • Build strong processes to ensure breakdown and restoration are done within 8-hours.

Build and Manage an Effective Field Service Workforce

  • Hire effective Field Service technicians as per budget to ensure sufficient & competent resources are available to execute field service.
  • Co-own technician's utilization % with the Service coordination team
  • Oversight on technician incentive programs
  • Review and approve technician's general and service time, and approve PTOs
  • Offer and arrange continuous training for all field technicians and onboarding new service technicians to ensure their skills are constantly enhanced.
  • Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety.
  • Ensure technicians have the right & up-to-date certifications required to perform their job duties.

Oversee on Local Operations

  • Perform timely EHS audits in their respective location.
  • Ensure that trucks, trailers, rental fleet, tools, and shops are clean, up kept, and in working condition.
  • Communicating with technicians, customers, vendors, and other relevant parties in matters of service, issues, complaints, questions, and requests in a prompt and professional manner.
  • Performing administrative duties, such as verifying jobs, keeping track of parts sent out / received back in, review service reports, review performance metrics and KPIs, reviewing gas logs, review and approve local operational expenses for AP processing and other tasks.

About You

The Service Excellence Manager opportunity may be a match for you if you have the following qualifications:

  • High School Diploma or equivalent; bachelor's degree preferred.
  • Driver's License with a clean driving record
  • Minimum of 5 years' mechanical and/or electrical service technician experience (or) a minimum of 5 years' managing a field service business
  • Ability to prioritize tasks with strong time management skills
  • Effective written and oral communication skills
  • Strong interpersonal skills
  • Ability to work independently as well as collaboratively
  • Keen attention to detail
  • Knowledge of OSHA regulatory standards

Apply