ZipRecruiter

Log In

1

Service Excellence Manager Jobs in Alabama (NOW HIRING)

PGW Auto Glass

Branch Manager

Birmingham, AL

Recruit, train, coach, and motivate branch employees; foster a culture of accountability, teamwork, and customer service excellence. * Manage branch labor to meet customer demand while controlling ...

Public Storage

District Manager

Mobile, AL · On-site

$109K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

PGW Auto Glass

Branch Manager

Birmingham, AL · On-site

Recruit, train, coach, and motivate branch employees; foster a culture of accountability, teamwork, and customer service excellence. * Manage branch labor to meet customer demand while controlling ...

Walk On's

Service Manager

Madison, AL · On-site

General Manager Position Summary The Service Manager leads and motivates the Front of House (FOH) ... Key Responsibilities Guest Experience & Service Excellence * Ensure consistent execution of Walk-On ...

Walk On's Sports Bistreaux

Service Manager

Dothan, AL · On-site

Service Manager Position Classification: Full-Time / Exempt Reports To: General Manager Position ... Key Responsibilities Guest Experience & Service Excellence * Ensure consistent execution of Walk-On ...

Walk On's

Service Manager

Dothan, AL · On-site

General Manager Position Summary The Service Manager leads and motivates the Front of House (FOH) ... Key Responsibilities Guest Experience & Service Excellence * Ensure consistent execution of Walk-On ...

Walk On's

Service Manager

Tuscaloosa, AL · On-site

General Manager Position Summary The Service Manager leads and motivates the Front of House (FOH) ... Key Responsibilities Guest Experience & Service Excellence * Ensure consistent execution of Walk-On ...

AutoZone

Part Sales Manager - Part Time

Arab, AL

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Part Time

Gadsden, AL

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Part Time

Gadsden, AL

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

Red Lobster

General Manager

Dothan, AL · On-site

$65K - $87K/yr

Demonstrated excellence in Service & Culinary Manager positions required * Proven leadership and performance record of success as a casual dining/full-service Restaurant Manager required (external ...

Red Lobster

General Manager

Dothan, AL · On-site

$65K - $87K/yr

Demonstrated excellence in Service & Culinary Manager positions required * Proven leadership and performance record of success as a casual dining/full-service Restaurant Manager required (external ...

Red Lobster

General Manager

Dothan, AL · On-site

$65K - $87K/yr

... and service excellence and creating an over-the-top crew experience. Successful performance is measured through consistent delivery of balanced results from the perspective of guest, employee ...

next page

Showing results 1-20

All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Alabama

Service Excellence Manager information

See Alabama salary details

$29.9K

$63.4K

$107.4K

How much do service excellence manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service excellence manager in Alabama is $63,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $73,000.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
What are popular job titles related to Service Excellence Manager jobs in Alabama? For Service Excellence Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Service Excellence Manager jobs in Alabama look for? The top searched job categories for Service Excellence Manager jobs in Alabama are:
Service Excellence Manager jobs near you

Branch Manager

PGW Auto Glass

Birmingham, AL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

PGW Auto Glass rating

4.9

Company rating: 4.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

399th of 415 rated retail wholesalers

Job description

Job Summary: The Site Manager is responsible for the safe, compliant, and profitable operation of an assigned branch location. This role oversees all aspects of daily branch operations, including safety, customer satisfaction, inventory management, labor productivity, cost control, and sales support. The Site Manager uses performance metrics, Lean, and continuous improvement principles to drive operational excellence while developing and leading a high-performing team. 

Key Responsibilities & Duties:

  • Ensure compliance with all safety standards, policies, and regulations to maintain a safe, hazard-free warehouse environment, with a strong focus on injury prevention and safe driving practices.
  • Lead and promote Lean, 5S, and housekeeping standards to ensure efficient product flow, reduced waste, and a clean, organized workplace.
  • Oversee daily branch operations, including receiving, storage, order fulfillment, shipping, and customer service activities.
  • Partner with Supply Chain to manage branch inventory, ensuring accuracy and adherence to inventory management best practices.
  • Monitor and manage key inventory metrics, including shrinkage, inventory turns, and fill rate.
  • Recruit, train, coach, and motivate branch employees; foster a culture of accountability, teamwork, and customer service excellence.
  • Manage branch labor to meet customer demand while controlling overtime and staying within labor budgets.
  • Monitor and control branch expenses related to materials, equipment, utilities, and overhead to meet financial targets.
  • Track and act on key financial and operational metrics, including CPU, profitability vs. plan, overhead vs. plan, and revenue vs. plan.
  • Maintain regular contact with key customers and collaborate with Sales to support market growth and customer satisfaction.
  • Review weekly branch performance metrics and proactively develop and implement corrective actions or improvement plans.
  • Ensure compliance with all federal, state/provincial, and local laws, as well as company policies and procedures.
  • Perform other duties assigned to support branch and company objectives.

Qualifications & Skills: 

  • Bachelor’s degree preferred; equivalent experience considered.
  • 5+ years of experience in warehouse, distribution, or branch operations, with prior leadership responsibility.
  • Strong knowledge of safety, inventory management, labor planning, and cost control.
  • Experience using Lean, Six Sigma, or continuous improvement methodologies.
  • Strong leadership, coaching, and people management skills.
  • Excellent communication, organizational, and problem-solving abilities.
  • Ability to analyze operational and financial metrics and translate data into action.
  • Proficiency with standard business systems and Microsoft Office tools.

Work Environment & Physical Requirements:

  • In-office / warehouse environment.
  • Regular walking, standing, and movement throughout the warehouse.
  • Ability to lift up to 50–75 pounds occasionally.
  • Exposure to warehouse conditions, including noise, temperature variations, and material handling equipment.

 Benefits & Compensation: 

  • Competitive salary
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and paid holidays
  • Life insurance and long-term disability
  • Leadership development and advancement opportunities

What PGW Auto Glass employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply