Recruit, train, coach, and motivate branch employees; foster a culture of accountability, teamwork, and customer service excellence. * Manage branch labor to meet customer demand while controlling ...
Recruit, train, coach, and motivate branch employees; foster a culture of accountability, teamwork, and customer service excellence. * Manage branch labor to meet customer demand while controlling ...
District Manager
Mobile, AL · On-site
$109K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
Quick apply
District Manager
Mobile, AL · On-site
$109K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
Branch Manager
Birmingham, AL · On-site
Recruit, train, coach, and motivate branch employees; foster a culture of accountability, teamwork, and customer service excellence. * Manage branch labor to meet customer demand while controlling ...
Branch Manager
Birmingham, AL · On-site
Recruit, train, coach, and motivate branch employees; foster a culture of accountability, teamwork, and customer service excellence. * Manage branch labor to meet customer demand while controlling ...
... excellence. How You'll Shine: • Experience managing multi-channel customer support teams. • Knowledge of customer experience (CX) strategies and service optimization. • Ability to work in a ...
... excellence. How You'll Shine: • Experience managing multi-channel customer support teams. • Knowledge of customer experience (CX) strategies and service optimization. • Ability to work in a ...
Service Manager
Madison, AL · On-site
General Manager Position Summary The Service Manager leads and motivates the Front of House (FOH) ... Key Responsibilities Guest Experience & Service Excellence * Ensure consistent execution of Walk-On ...
Service Manager
Madison, AL · On-site
General Manager Position Summary The Service Manager leads and motivates the Front of House (FOH) ... Key Responsibilities Guest Experience & Service Excellence * Ensure consistent execution of Walk-On ...
Service Manager
Tuscaloosa, AL · On-site
Service Manager Position Classification: Full-Time / Exempt Reports To: General Manager Position ... Key Responsibilities Guest Experience & Service Excellence * Ensure consistent execution of Walk-On ...
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Service Manager
Tuscaloosa, AL · On-site
Service Manager Position Classification: Full-Time / Exempt Reports To: General Manager Position ... Key Responsibilities Guest Experience & Service Excellence * Ensure consistent execution of Walk-On ...
Service Manager
Dothan, AL · On-site
Service Manager Position Classification: Full-Time / Exempt Reports To: General Manager Position ... Key Responsibilities Guest Experience & Service Excellence * Ensure consistent execution of Walk-On ...
Quick apply
Service Manager
Dothan, AL · On-site
Service Manager Position Classification: Full-Time / Exempt Reports To: General Manager Position ... Key Responsibilities Guest Experience & Service Excellence * Ensure consistent execution of Walk-On ...
Service Manager
Dothan, AL · On-site
General Manager Position Summary The Service Manager leads and motivates the Front of House (FOH) ... Key Responsibilities Guest Experience & Service Excellence * Ensure consistent execution of Walk-On ...
Service Manager
Dothan, AL · On-site
General Manager Position Summary The Service Manager leads and motivates the Front of House (FOH) ... Key Responsibilities Guest Experience & Service Excellence * Ensure consistent execution of Walk-On ...
Service Manager
Tuscaloosa, AL · On-site
General Manager Position Summary The Service Manager leads and motivates the Front of House (FOH) ... Key Responsibilities Guest Experience & Service Excellence * Ensure consistent execution of Walk-On ...
Service Manager
Tuscaloosa, AL · On-site
General Manager Position Summary The Service Manager leads and motivates the Front of House (FOH) ... Key Responsibilities Guest Experience & Service Excellence * Ensure consistent execution of Walk-On ...
Service Manager Position Classification: Full-Time / Exempt Reports To: General Manager Position ... Key Responsibilities Guest Experience & Service Excellence * Ensure consistent execution of Walk-On ...
Quick apply
Service Manager Position Classification: Full-Time / Exempt Reports To: General Manager Position ... Key Responsibilities Guest Experience & Service Excellence * Ensure consistent execution of Walk-On ...
... excellence. How You'll Shine: • Experience managing multi-channel customer support teams. • Knowledge of customer experience (CX) strategies and service optimization. • Ability to work in a ...
... excellence. How You'll Shine: • Experience managing multi-channel customer support teams. • Knowledge of customer experience (CX) strategies and service optimization. • Ability to work in a ...
Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...
Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...
Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...
Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...
Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...
Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...
Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...
Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...
Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...
Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...
General Manager
Dothan, AL · On-site
$65K - $87K/yr
Demonstrated excellence in Service & Culinary Manager positions required * Proven leadership and performance record of success as a casual dining/full-service Restaurant Manager required (external ...
General Manager
Dothan, AL · On-site
$65K - $87K/yr
Demonstrated excellence in Service & Culinary Manager positions required * Proven leadership and performance record of success as a casual dining/full-service Restaurant Manager required (external ...
General Manager
Dothan, AL · On-site
$65K - $87K/yr
Demonstrated excellence in Service & Culinary Manager positions required * Proven leadership and performance record of success as a casual dining/full-service Restaurant Manager required (external ...
General Manager
Dothan, AL · On-site
$65K - $87K/yr
Demonstrated excellence in Service & Culinary Manager positions required * Proven leadership and performance record of success as a casual dining/full-service Restaurant Manager required (external ...
Dollar General is seeking a Store Manager in Maine to lead daily store operations, supervise staff, and drive customer service excellence. You will oversee staffing, training, scheduling, and ...
Dollar General is seeking a Store Manager in Maine to lead daily store operations, supervise staff, and drive customer service excellence. You will oversee staffing, training, scheduling, and ...
General Manager
Dothan, AL · On-site
$65K - $87K/yr
... and service excellence and creating an over-the-top crew experience. Successful performance is measured through consistent delivery of balanced results from the perspective of guest, employee ...
General Manager
Dothan, AL · On-site
$65K - $87K/yr
... and service excellence and creating an over-the-top crew experience. Successful performance is measured through consistent delivery of balanced results from the perspective of guest, employee ...
Service Excellence Manager information
See Alabama salary details
$29.9K - $37K
6% of jobs
$37K - $44K
11% of jobs
$47.4K is the 25th percentile. Wages below this are outliers.
$44K - $51K
16% of jobs
$51K - $58.1K
16% of jobs
The median wage is $58.3K / yr.
$58.1K - $65.1K
15% of jobs
$70.4K is the 75th percentile. Wages above this are outliers.
$65.1K - $72.2K
14% of jobs
$72.2K - $79.2K
9% of jobs
$79.2K - $86.3K
5% of jobs
$86.3K - $93.3K
4% of jobs
$93.3K - $100.4K
2% of jobs
$100.4K - $107.4K
1% of jobs
$29.9K
$63.4K
$107.4K
How much do service excellence manager jobs pay per year?
How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?
What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?
What is the difference between Service Excellence Manager vs Customer Service Manager?
| Aspect | Service Excellence Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Enhancing overall service quality and customer experience | Managing customer support teams and resolving issues |
| Certifications | Typically Six Sigma, CX certifications | Customer service or support certifications |
| Work Environment | Cross-departmental, strategic initiatives | Customer support centers, call centers |
| Industry Usage | Retail, hospitality, healthcare, corporate | Retail, telecom, banking, hospitality |
The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.
What is a service excellence manager?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 21 days ago
PGW Auto Glass rating
4.9
Based on 12 frontline employees who took The Breakroom Quiz
399th of 415 rated retail wholesalers
Job description
Job Summary: The Site Manager is responsible for the safe, compliant, and profitable operation of an assigned branch location. This role oversees all aspects of daily branch operations, including safety, customer satisfaction, inventory management, labor productivity, cost control, and sales support. The Site Manager uses performance metrics, Lean, and continuous improvement principles to drive operational excellence while developing and leading a high-performing team.
Key Responsibilities & Duties:
- Ensure compliance with all safety standards, policies, and regulations to maintain a safe, hazard-free warehouse environment, with a strong focus on injury prevention and safe driving practices.
- Lead and promote Lean, 5S, and housekeeping standards to ensure efficient product flow, reduced waste, and a clean, organized workplace.
- Oversee daily branch operations, including receiving, storage, order fulfillment, shipping, and customer service activities.
- Partner with Supply Chain to manage branch inventory, ensuring accuracy and adherence to inventory management best practices.
- Monitor and manage key inventory metrics, including shrinkage, inventory turns, and fill rate.
- Recruit, train, coach, and motivate branch employees; foster a culture of accountability, teamwork, and customer service excellence.
- Manage branch labor to meet customer demand while controlling overtime and staying within labor budgets.
- Monitor and control branch expenses related to materials, equipment, utilities, and overhead to meet financial targets.
- Track and act on key financial and operational metrics, including CPU, profitability vs. plan, overhead vs. plan, and revenue vs. plan.
- Maintain regular contact with key customers and collaborate with Sales to support market growth and customer satisfaction.
- Review weekly branch performance metrics and proactively develop and implement corrective actions or improvement plans.
- Ensure compliance with all federal, state/provincial, and local laws, as well as company policies and procedures.
- Perform other duties assigned to support branch and company objectives.
Qualifications & Skills:
- Bachelor’s degree preferred; equivalent experience considered.
- 5+ years of experience in warehouse, distribution, or branch operations, with prior leadership responsibility.
- Strong knowledge of safety, inventory management, labor planning, and cost control.
- Experience using Lean, Six Sigma, or continuous improvement methodologies.
- Strong leadership, coaching, and people management skills.
- Excellent communication, organizational, and problem-solving abilities.
- Ability to analyze operational and financial metrics and translate data into action.
- Proficiency with standard business systems and Microsoft Office tools.
Work Environment & Physical Requirements:
- In-office / warehouse environment.
- Regular walking, standing, and movement throughout the warehouse.
- Ability to lift up to 50–75 pounds occasionally.
- Exposure to warehouse conditions, including noise, temperature variations, and material handling equipment.
Benefits & Compensation:
- Competitive salary
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Life insurance and long-term disability
- Leadership development and advancement opportunities
What PGW Auto Glass employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About PGW Auto Glass
Sourced by ZipRecruiter
Industry
Wholesale
Company size
501 - 1,000 Employees
Headquarters location
Cranberry, PA, US
Year founded
2000