Service Excellence Manager Jobs in Alabama (NOW HIRING)

Brasfield & Gorrie, a recognized leader in the construction industry, has an exciting opportunity available for an Operational Excellence Manager in any B&G office location.

The Operational Excellence Manager will be a company leader who encourages a culture of continuous improvement and operational excellence. The operational excellence manager has two main responsibilities: working directly with project teams to listen, identify, and then lead opportunities for improvement, and secondly, working with our knowledge management and design management team to collect, document, and share company best practices and standards. These actions are built off a foundation of Lean methodologies, putting respect for people first, standardizing our best processes, and encouraging improvement and innovation.

Responsibilities and Essential Duties include the following (other duties may be assigned):

• Build and foster relationships with department, operational, field, and preconstruction leadership, to encourage continuous improvement and operational excellence and plan for upcoming pursuits and project
• Lead project teams in identifying best practices, facilitate retrospectives, identify challenges, problem solve, and facilitate strategies to implement continuous improvement onsite
• Work with design management teams to share lessons learned that will influence better design making and design coordination on the front end for future projects
• Lead team building sessions with project teams to help build cohesion, opportunities for growth, and foster high performing team environments
• Work with operations and knowledge management team to build and deploy interactive best practice playbooks to make onboarding efficient for team members building in new market sectors. Focus on building off the collective knowledge of the whole company.
• Find opportunities to collect metrics and case studies to share operational improvement success stories
• Build a healthy culture of challenging the status quo within the organization • Stay up to date with industry innovation as it relates to lean and operational excellence tools / methodologies / technology.
• Ability to facilitate large groups (30+) and complex project teams weekly with confidence in team building, problem solving, visual planning, and continuous improvement events.
• Self-Starter and Drive - Ability to create strategy and action with often very little information and immerse into a project team with minimal introduction and details. Ability to create next steps on their own.
• Train and support office and project teams with various lean construction tools including but not limited to, the Last Planner System, Value Stream Mapping, Prefabrication, A3s, 5S, and Visual Management

Education/Qualifications/Experience/Skills:

• Bachelor’s degree in construction management, engineering or other related field
• 10+ years of experience in construction operations
• 5+ years of experience in group facilitation and implementing process improvement methodologies
• Experience and passion for coaching and developing people, understanding people’s motivations
• Outgoing and positive spirit to make quick connections with new projects/people
• Passionate about leading change and improving company processes
• Resilient and calm attitude in the face of challenge and resistance
• 3+ years of experience in coaching Last Planner System preferred
• Experience with teaching CliftonStrengths or CoreClarity preferred
• Strong organizational and project management skills, especially with MS Office
• Ability to speak confidently in groups of 30+
• Ability and desire to master new skills quickly
• Travel typically 30-40% (average 2 nights per week)

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.