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Service Excellence Manager Jobs in Alabama (NOW HIRING)

Checkers & Rally's

Shift Manager

Opelika, AL

$13 - $16.50/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Unifirst

Route Service Representative - UniFirst

Mobile, AL

$15.75 - $20.25/hr

Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards. Maintain a Predictable Schedule: Monday-Friday daytime hours with no ...

Chip's to Go

Kitchen Manager

Daphne, AL

$14 - $20/hr

Train, develop, and mentor kitchen staff on food handling, culinary techniques, POS systems like Aloha POS and Micros POS, and customer service excellence * Coordinate shift management by scheduling ...

Unifirst

Route Service Representative - UniFirst

Dothan, AL

$17.25 - $22.25/hr

Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards. Maintain a Predictable Schedule: Monday-Friday daytime hours with no ...

Unifirst

Route Service Representative - UniFirst

Dothan, AL

$17.25 - $22.25/hr

Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards. Maintain a Predictable Schedule: Monday-Friday daytime hours with no ...

Unifirst

Route Service Representative - UniFirst

Mobile, AL

$15.75 - $20.25/hr

Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards. Maintain a Predictable Schedule: Monday-Friday daytime hours with no ...

Unifirst

Route Service Representative - UniFirst

Dothan, AL

$17.25 - $22.25/hr

Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards. Maintain a Predictable Schedule: Monday-Friday daytime hours with no ...

Unifirst

Route Service Representative - UniFirst

Dothan, AL · On-site

$17.25 - $22.25/hr

Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards. Maintain a Predictable Schedule: Monday-Friday daytime hours with no ...

PCH Hotels & Resorts

Housekeeping Manager

Mobile, AL · On-site

... excellence. We are seeking a hands-on, service-driven Housekeeping Manage r to lead daily ... operations and help maintain the high standards expected at one of the Gulf Coast's most iconic ...

UniFirst

Route Service Representative - UniFirst

Mobile, AL · On-site

$15.75 - $20.25/hr

Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety. • Contribute to Service Excellence: Troubleshoot service issues, manage ...

UniFirst

Route Service Representative - UniFirst

Mobile, AL · On-site

$19 - $24.50/hr

Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety. • Contribute to Service Excellence: Troubleshoot service issues, manage ...

UniFirst

Route Service Representative - UniFirst

Ozark, AL · On-site

$17 - $22/hr

Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety. • Contribute to Service Excellence: Troubleshoot service issues, manage ...

New

UniFirst

Route Service Representative - UniFirst

Ashford, AL · On-site

$17.25 - $22.25/hr

Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety. • Contribute to Service Excellence: Troubleshoot service issues, manage ...

New

UniFirst

Route Service Representative - UniFirst

Columbia, AL · On-site

$17.25 - $22.25/hr

Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety. • Contribute to Service Excellence: Troubleshoot service issues, manage ...

UniFirst

Route Service Representative - UniFirst

Loxley, AL · On-site

$15 - $19.25/hr

Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety. • Contribute to Service Excellence: Troubleshoot service issues, manage ...

New

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Showing results 41-60

All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Alabama

Service Excellence Manager information

See Alabama salary details

$29.9K

$63.4K

$107.4K

How much do service excellence manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service excellence manager in Alabama is $63,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $73,000.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
What are popular job titles related to Service Excellence Manager jobs in Alabama? For Service Excellence Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Service Excellence Manager jobs in Alabama look for? The top searched job categories for Service Excellence Manager jobs in Alabama are:
Service Excellence Manager jobs near you

Shift Manager

On Your Marks, LLC: A Franchisee of Checkers & Rally's

Mobile, AL

$12.25 - $15.50/hr

Other

Medical, Dental

Re-posted 4 days ago

Job description

PURPOSE OF YOUR WORK

At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests. As a member of the team you will assist the General Manager thru managing successful shifts, by achieving sales and profits goals, executing procedures and providing excellent Guest and Team service. The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for our Guests and Employees.


HOW YOU MAKE A DIFFERENCE EVERYDAY

  • Building sales and profits by promoting Guest satisfaction and managing restaurant operations
  • Escalating any concerns or recommendations with the restaurant, employees or Guests to the General Manager
  • Ensuring policy and procedures are being followed on shifts Training Team Members on Company operations, policies and procedures and Guest service
  • Identifying and responding to complaints and policy and procedures violations
  • Helping ensure the restaurant is a safe, clean and fun environment for our employees and Guests!


YOU'VE GOT THIS?

  • 1-2 years restaurant management experience, preferably in Quick Service Restaurants (QSR)
  • Basic math skills
  • Ability to work flexible schedule and extended hours
  • High energy to keep up with our fast-paced environment
  • Commitment to our core values of integrity, service, excellence, and courage to be bold & grow


WHAT’S IN IT FOR YOU?

  • Operations Excellence: Our team expects and delivers nothing but the best
  • Training & Development: We bring out the best by ensuring everyone gets well trained
  • Personal & Career Growth: You can do more, get more, and be more at Checkers & Rally’s
  • Benefits & Rewards: We offer Comprehensive benefits such as Medical and Dental Plans as well as recognition programs including bonuses and opportunities for advancement



**Details available at the restaurant during your interview**