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Service Excellence Manager Jobs in Alabama (NOW HIRING)

Red Lobster

General Manager

Dothan, AL

$65K - $87K/yr

Demonstrated excellence in Service & Culinary Manager positions required * Proven leadership and performance record of success as a casual dining/full-service Restaurant Manager required (external ...

Red Lobster

General Manager

Dothan, AL

$65K - $87K/yr

Demonstrated excellence in Service & Culinary Manager positions required * Proven leadership and performance record of success as a casual dining/full-service Restaurant Manager required (external ...

Kona Grill

Assistant Restaurant Manager

Huntsville, AL · On-site

$65K - $70K/yr

Maintain service excellence, ensuring all guests receive an elevated and seamless dining experience * Monitor product quality, vendor relationships, and compliance with sanitation and safety ...

Kona Grill - Huntsville

Manager

Huntsville, AL · On-site

Maintain service excellence, ensuring all guests receive an elevated and seamless dining experience * Monitor product quality, vendor relationships, and compliance with sanitation and safety ...

Kona Grill - Huntsville

Manager

Huntsville, AL · On-site

Maintain service excellence, ensuring all guests receive an elevated and seamless dining experience * Monitor product quality, vendor relationships, and compliance with sanitation and safety ...

Checkers & Rally's

Shift Manager

Northport, AL · On-site

$14 - $17.75/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Checkers & Rally's

Shift Manager

Dothan, AL · On-site

$13.75 - $17.25/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Checkers & Rally's

Shift Manager

Huntsville, AL · On-site

$14 - $17.75/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Checkers & Rally's

Shift Manager

Dothan, AL · On-site

$13.75 - $17.25/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Checkers & Rally's

Shift Manager

Tuscaloosa, AL

$13.50 - $17/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

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All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Alabama

Service Excellence Manager information

See Alabama salary details

$29.9K

$63.4K

$107.4K

How much do service excellence manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service excellence manager in Alabama is $63,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $73,000.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
What are popular job titles related to Service Excellence Manager jobs in Alabama? For Service Excellence Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Service Excellence Manager jobs in Alabama look for? The top searched job categories for Service Excellence Manager jobs in Alabama are:
Service Excellence Manager jobs near you

General Manager

Red Lobster

Dothan, AL

$65K - $87K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 hours ago

Red Lobster rating

5.9

Company rating: 5.9 out of 10

Based on 261 frontline employees who took The Breakroom Quiz

45th of 88 rated restaurants

Job description

Overview
As a General Manager, you'll be responsible for leading restaurant operations through a team of managers and crew; demonstrate leadership by living Red Lobster's principles, driving a culture of operational excellence with a focus on culinary, beverage, and service excellence and creating an over-the-top crew experience. Successful performance is measured through consistent delivery of balanced results from the perspective of guest, employee, process excellence, and financial goals. This ultimately leads to sustainable growth in sales and profits achieved through people, personal, business, and results leadership.
Get benefits worth bragging about
  • We offer competitive base salary and weekly pay
  • Quarterly bonus eligibility
  • Immediate eligibility for benefits including medical, dental and vision
  • Life insurance, short-term disability, long-term disability and voluntary benefits
  • 401(k) retirement savings plan with a company match after 1 year of service
  • Paid vacation and dining discounts
  • Opportunities - we train and provide career opportunities so you can advance and grow

Education, Experience and other Key Qualifications
  • Must be at least 21 years of age
  • 5+ years management experience in restaurant, hotel, retail, or general business required
  • 3+ years consistent achievement of highly distinguished business results as a Restaurant Manager preferred
  • Demonstrated excellence in Service & Culinary Manager positions required
  • Proven leadership and performance record of success as a casual dining/full-service Restaurant Manager required (external candidates)
  • ServSafe, local and state regulatory certificates or the ability to obtain required
  • Proficiency communicating (verbally and in writing) in English required
  • Bachelor's degree preferred

Get started today!
Restaurant Manager General Manager Managing Partner Store Manager
Pay Range
USD $65,000.00 - USD $87,500.00 /Yr.

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