ZipRecruiter

Log In

1

Service Excellence Manager Jobs in Missouri (NOW HIRING)

AB Mauri North America

Service Manager

Saint Louis, MO · On-site

Overview Service Manager (SM) is part of the Wider BTS Leadership Team reporting to the Head of ... Has a passion for service excellence and continually strives to understand the customers' needs and ...

AB Mauri North America

Service Manager

Saint Louis, MO · On-site

Overview Service Manager (SM) is part of the Wider BTS Leadership Team reporting to the Head of ... Has a passion for service excellence and continually strives to understand the customers' needs and ...

AB MAURI FOOD INC

Service Manager

Saint Louis, MO · On-site

Service Manager (SM) is part of the Wider BTS Leadership Team reporting to the Head of User ... Has a passion for service excellence and continually strives to understand the customers' needs and ...

AB MAURI FOOD INC

Service Manager

Saint Louis, MO · On-site

Service Manager (SM) is part of the Wider BTS Leadership Team reporting to the Head of User ... Has a passion for service excellence and continually strives to understand the customers' needs and ...

Crown Power and Equipment

Service Manager

Salisbury, MO · On-site

Branch Manager Drive Performance. Build a Team. Make an Impact. At Crown Power & Equipment , we ... Customer Service Excellence - Commitment to delivering exceptional service and maintaining strong ...

Safe Fleet

Customer Service Manager

Belton, MO · On-site

Description Customer Service Manager ROM Manufacturing Position Summary The Customer Service ... Operational Excellence * Communication & Conflict Resolution * KPI & Performance Management

Safe Fleet

Customer Service Manager

Belton, MO · On-site

Customer Service Manager  ROM Manufacturing  Position Summary  The Customer Service ... Operational Excellence * Communication & Conflict Resolution * KPI & Performance Management

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

Director, Customer Experience Position Summary The Customer Service Manager is responsible for leading customer service operations and supporting service excellence across multiple customer-facing ...

next page

Showing results 1-20

All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Missouri

Service Excellence Manager information

See Missouri salary details

$31K

$65.6K

$111.2K

How much do service excellence manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for service excellence manager in Missouri is $65,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $75,500.00 per year, depending on experience, location, and employer.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What are the most commonly searched types of Service Excellence jobs in Missouri?

The most popular types of Service Excellence jobs in Missouri are:

What are popular job titles related to Service Excellence Manager jobs in Missouri?

For Service Excellence Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Service Excellence Manager jobs in Missouri look for?

The top searched job categories for Service Excellence Manager jobs in Missouri are:

What cities in Missouri are hiring for Service Excellence Manager jobs?

Cities in Missouri with the most Service Excellence Manager job openings:

Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Missouri as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 9% Part Time, and 7% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $65,633 per year, or $31.6 per hour.

Senior Manager Operational Excellence

Leonardo DRS

West Plains, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Leonardo DRS rating

8.1

Company rating: 8.1 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

115th of 545 rated manufacturers

Job description

Job ID: 113966 

The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers. We are a 5 year running Top Workplace in the Greater St. Louis area.  

Job Summary

Leonardo DRS Land Systems is seeking a full time Senior Manager of Operational Excellence for our West Plains, MO location.  APEX (Always Performing for Excellence) is the Leonardo DRS Operational Excellence program designed to drive our culture, our way of life to a new level as the team strives for excellence in pursuit of top performance.  The Senior Operational Excellence Manager supports the Business Unit on Operational Excellence initiatives and is viewed as a Subject Matter Expert and business partner.

Job Responsibilities
  • Guide, maintain and monitor the operational excellence program and activities, ensuring integration and coordination with the Operational Excellence leadership
  • Manage opportunities identified for improvement using Operational Excellence principles and methodologies
  • Oversee process improvement events, define and monitor performance metrics, foster culture, and mentor quality team
  • Provide subject matter expertise in structured problem solving & root cause analysis, leading complex investigations and teaching/coaching others in problem solving methodology
  • Conducts briefings with and provide technical guidance for senior leadership and top executive management
  • Establishes processes and ensure that these processes conform to the organization's and/or corporate policies and procedures, values, and federal, state, and local regulations
  • Lead cross-functional teams in defining and scoping charters for continuous improvement projects
  • Provide advice and assistance to other departments as required
  • Establish and utilize dashboards for KPI's, track performance of Operational Excellence Cost Savings and Project goals
  • Manage execution in support of 5S, Visual Controls, Risk Management, Change Management, and Strategy Deployment
  • Develop and maintain integrated project plans
  • Effectively communicate with team members, senior leaders and key stakeholders on the status, objectives, risks, and mitigation plans associated with projects, as well as ensure team members are aware of integrated project timelines
  • Manage the Quality and Lean Six Sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements
  • Ensure OE standards (e.g., DMAIC, Lean, Root Cause Analysis) are being used for problem solving (tools and methods) and daily continuous improvement.  Champion use of KPI / metric management for data-based decision making.  Identify and support individuals with interest in OE leading to development/certification of future Yellow/Green/Black Belts
  • Improve overall business operations focusing on material flow, line balancing, lineside material presentation, and on deployment, and other lean manufacturing principles and practices
  • Provide training in support of operational excellence objectives and the execution of chartered projects
  • Support and drive Corrective Action Request responses and share best practices
  • Manage budget, cost, schedule and rate of return for operational excellence activities
  • Communicate clearly (written and oral) with customers, people and partners
  • Support, communicate, reinforce and defend the mission, values and culture of the organization
  • Attend appropriate customer or business meetings
  • Other responsibilities, as needed by the organization
Qualifications
  • Bachelor's degree in Engineering or related technical field with a minimum of 5 years experience focused in Lean Practice and Problem Solving or Operational Excellence 
  • 7+ years of relevant experience
  • Industry certification in Lean Principles and/or Six Sigma
  • Proficient technical expertise with demonstrated application
  • Excellent interpersonal, leadership, negotiation, communication and writing skills
  • Willing and able to travel up to 40% as needed

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours. 
*Some employees are eligible for limited benefits only

Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

#LSY

What Leonardo DRS employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Leonardo DRS logo

About Leonardo DRS

Sourced by ZipRecruiter

Industry

Navigational, measuring, electromedical, and control instruments manufacturing and communications equipment manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Arlington, VA, US

Social media

FacebookTwitter

View All Leonardo DRS Jobs

Apply