Service Excellence Manager Jobs in Missouri (NOW HIRING)

Description

Full-Time | Exempt
Reports To: Branch Manager

Drive Performance. Build a Team. Make an Impact.

At Crown Power & Equipment, we believe in empowering our people to lead with integrity, expertise, and customer focus. As a Service Manager, you'll play a vital leadership role in optimizing service department performance, ensuring customer satisfaction, and developing your team - all while helping drive the success of one of the most established and respected equipment dealerships in the Midwest.

This is more than a job - it's an opportunity to join a people-first company that values hard work, trust, and long-term success

Why Crown Power & Equipment?

At Crown Power & Equipment, we're more than a dealership - we're a trusted partner in the field. For over 33 years, we've delivered a full lineup of dependable outdoor power equipment and heavy machinery from leading brands like Case IH, Kubota, Vermeer, Grasshopper, Hustler, and Cub Cadet. Our steady growth and loyal customer base are no accident - they're the result of a team that puts service first and relationships at the heart of everything we do. Many of our employees - and customers - have been with us since day one, and we're just getting started.

Join a Company with Deep Roots and a Bright Future - and grow with a team that values integrity, service, and success.

What You'll Get: Benefits & Perks

In addition to competitive wages, Crown Power & Equipment offers:

• Medical, Dental, Vision - 85% of employee-only premiums paid by Crown Power.
• Basic Life Insurance - $25,000 provided at no cost, with voluntary buy-up options.
• Voluntary Benefits - Critical Illness, Accident, and Short-Term Disability.
• PTO - Paid time off accrues bi-weekly and is available immediately.
• Paid Holidays.
• 401(k) Plan - Eligible after 90 days with a company match up to 4%.
• Employee Discounts on products and services.
• Relocation assistance may be available for the right candidate

What You'll Do: Key Responsibilities

• Lead the daily operations of the service department to deliver superior service and efficient workflow.
• Schedule and assign jobs based on technician skills and availability.
• Ensure timely logistics for equipment pickups, repairs, and deliveries.
• Review work orders for accuracy before billing.
• Manage warranty claims and Product Improvement Program submissions in a timely manner.
• Partner with the Branch Manager and other departments to enhance cross-functional communication and ensure customer satisfaction.
• Conduct annual performance reviews and help build development plans for service team members.
• Enforce company policies, promote safety standards, and lead daily pre-shift safety meetings.
• Maintain a clean, organized, and safe working environment.
• Remain on-call as needed and work extended hours, including Saturdays when required.
• Assist with other duties as required to ensure smooth and efficient department operations
• Minimal travel for training, with the possibility of an overnight stay depending on the location

Requirements

What We're Looking For: Required Skills & Qualifications

• Proven Experience in Equipment Service Management - 3-5 years of experience in managing service operations, preferably in agricultural or construction equipment.
• Leadership & Team Management - Demonstrated ability to lead, coach, and motivate a team of technicians and service staff.
• Technical Knowledge - Strong understanding of agricultural machinery, diesel engines, hydraulics, and electrical systems.
• Customer Service Excellence - Commitment to delivering exceptional service and maintaining strong customer relationships.
• Effective Communication - Excellent verbal and written communication skills; able to communicate clearly with technicians, customers, and upper management.
• Organizational Skills - Strong planning and time management abilities to schedule service work efficiently and prioritize urgent repairs.
• Problem-Solving Abilities - Skilled at diagnosing service bottlenecks and implementing practical solutions.
• Familiarity with Service Software & Inventory Systems - Comfortable using service management systems, parts lookup tools, and standard business software (Microsoft Office Suite).
• Budget & Cost Control Awareness - Experience managing labor hours, service revenue goals, and equipment repair costs.
• Tools - Must have a personal tool set and ensure proper tracking and accountability of all tools
• Education - High school diploma or GED required
• Valid Driver's License - Required for occasional travel between locations, to job sites, or for training.

Preferred Qualifications

• 3+ years' experience managing technicians and a service department.
• Technical certification or Associate's degree in diesel technology, ag mechanics, or related field
• Familiarity with Ag or Construction equipment.
• Knowledge of HBS or similar dealership management software.
• Forklift certification.
• Class E or Commercial Driver's License (CDL) a plus

Physical Requirements

• Ability to stand, walk, bend, and climb for extended periods during inspections or hands on assistance
• Must be able to lift and carry up to 75 lbs.
• Ability to sit and work at a desk or computer for extended period
• Manual dexterity to operate tools, equipment, and diagnostic devices when required
• Comfortable working in varying environment conditions (heat, cold, noise, dust) when in the shop
• Visual and auditory ability to safely and effectively oversee operations and communicate with team members

Additional Requirements

Candidates must successfully pass:

Background investigation

Drug screening

Driving record evaluation

Crown Power & Equipment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.