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Service Excellence Manager Jobs in Missouri (NOW HIRING)

Southern Tire Mart at Pilot

Service Writer

Matthews, MO · On-site

Create and manage service tickets in the system. * Coordinate repair schedules with technicians and ... Family-owned company with a culture of service excellence Equal Opportunity Employer This employer ...

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Service Excellence Manager information

See Missouri salary details

$31K

$65.6K

$111.2K

How much do service excellence manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service excellence manager in Missouri is $65,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $75,500.00 per year, depending on experience, location, and employer.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What are the most commonly searched types of Service Excellence jobs in Missouri?

The most popular types of Service Excellence jobs in Missouri are:

What are popular job titles related to Service Excellence Manager jobs in Missouri?

For Service Excellence Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Service Excellence Manager jobs in Missouri look for?

The top searched job categories for Service Excellence Manager jobs in Missouri are:

What cities in Missouri are hiring for Service Excellence Manager jobs?

Cities in Missouri with the most Service Excellence Manager job openings:

Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Missouri as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 9% Part Time, and 7% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $65,633 per year, or $31.6 per hour.

Part Sales Manager - Part Time

AutoZone

Kansas City, MO

Part-time

Re-posted 13 days ago

AutoZone rating

5.2

Company rating: 5.2 out of 10

Based on 1,932 frontline employees who took The Breakroom Quiz

35th of 39 rated national retailers

Job description

AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team development, store management supports AutoZone’s mission of providing trusted automotive solutions. 

As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a vibrant team dedicated to reaching goals, honing leadership abilities, and fostering career growth in the automotive retail field.  AutoZone provides an ideal platform to advance your career in an essential industry that supports the driving community. 

What We’re Looking For  

  • Leadership: Demonstrates integrity, decision-making skills, and strong leadership abilities. 
  • Flexible Schedule: Flexible schedule availability, including mornings, nights, weekends, and overtime as needed. 
 You’ll Go The Extra Mile If You Have  
  • Exceptional Communication: Strong people skills and effective communication in both Spanish and English.  
  • Automotive Retail: Previous experience in automotive retail  
  • Certifications:  Automotive Service Excellence (ASE) Certification 
  • Leadership – Assist the Store Manager in supervising, training, and developing high-performing employees, fostering a motivated and engaged team. 
  • Communication – Maintain clear, effective interactions with both customers and employees, ensuring smooth store operations and positive experiences.  
  • Metrics Mindedness – Monitor sales goals, inventory accuracy, and performance standards to drive business success.  
  • Process Orientation – Follow structured store procedures, manage inventory, oversee cash handling, control shrink and ensure operational efficiency.  
  • Teamwork – Work collaboratively with store staff and commercial department leaders to maintain seamless operations and customer service excellence.  
  • Parts Sales & Inventory Management – Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.  
  • Safety & Compliance – Enforce PPE use, promote risk management practices, and uphold company safety standards.  
  • Commercial Account Support – Assist in managing commercial and hub departments to support timely deliveries and customer needs.  
  • Problem Solving – Resolve customer concerns and store operational issues swiftly, always upholding company policies. 

What AutoZone employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About AutoZone

Sourced by ZipRecruiter

AutoZone Inc (AutoZone) is a retailer and distributor of automotive replacement parts and accessories. The company provides new and remanufactured automotive hard parts, maintenance items, accessories, and non-automotive products. AutoZone sells automotive diagnostic and repair software through its subsidiary ALLDATA.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

Year founded

1979

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