Service Excellence Manager Jobs in Georgia (NOW HIRING)

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Grady Health System's Nursing Excellence Manager is primarily responsible for overseeing all aspects of a nursing program to ensure it consistently meets the standards required for accreditation by governing bodies like the Accreditation Commission for Education in Nursing (ACEN) or the Commission on Collegiate Nursing Education (CCNE). This role involves managing curriculum development, faculty performance, student outcomes assessment, compliance monitoring, and self-study report preparation to maintain accreditation status. Also, responsible for other projects or tasks assigned by nursing leadership.

• Lead efforts to achieve and sustain Magnet®, Pathway to Excellence®, and/or similar nursing programs.
• Identify, pilot, implement, and manage new technologies, workflows, and care models that improve nursing practice.
• Promote a culture of continuous improvement by identifying gaps and areas for development in relation to accreditation standards.
• Serve as liaison between frontline staff and leadership to translate needs into actionable innovation projects.
• Engage staff through recognition programs, innovation challenges, and professional advancement opportunities.
• Research, write, and submit proposals to secure funding for projects, programs, and for the organization.
• Matching funding opportunities with organizational needs.
• Writing compelling grant proposals that align with funder guidelines and requirements.
• Preparing reports and progress updates for ongoing grants.
• Collaborate with stakeholders, such as directors, finance teams, and other staff to gather information for grant proposals. Pathways, Magnet, Accreditation grant writing a plus!
• Coordinate and manage the entire accreditation process, ensuring adherence to timelines and procedures.
• Work with accrediting bodies to understand the standards and criteria that must be met for accreditation.
• Prepare and compile documentation required for accreditation applications and renewals.
• Provide training and resources to staff or faculty about accreditation requirements, standards, and processes.
• Serve as the main point of contact between the organization and accrediting bodies.
• Develop and implement quality assurance systems that align with accreditation standards.
• Conduct internal audits or assessments to ensure compliance with accreditation standards and requirements.
• Monitor ongoing adherence to accredited standards and adjust as needed.
• Maintain accurate records for accreditation related documents communications and reports.
• Stay updated on changes in accreditation criteria, regulatory standards, and best practices in the field.
• Additional duties as assigned.

Required: Bachelor's Degree

Preferred: Master's Degree

Required: Minimum (3) years of work related experience, 5 preferred.

Required: American Heart Association Advanced Cardiac Life Support (ACLS) Basic Life Support (BLS) Registered Nurse in State of Georgia

These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.

2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.

3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.

4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.

5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.

6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.

7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.

8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.

9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.

10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.
• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance: Paid time off, holidays, and family leave benefits.
• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don't just work, we make an impact.

Equal Opportunity Employer Statement:

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.