Director, Engineering & Service Excellence Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and ...
Director, Engineering & Service Excellence Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and ...
Director, Service Delivery
Sandy Springs, GA · On-site
$203K/yr
It's a senior, cross-functional role with direct influence on customer satisfaction, time-to-revenue, and operational excellence. What You'll Do • Lead and develop the Service Delivery organization ...
Director, Service Delivery
Sandy Springs, GA · On-site
$203K/yr
It's a senior, cross-functional role with direct influence on customer satisfaction, time-to-revenue, and operational excellence. What You'll Do • Lead and develop the Service Delivery organization ...
Director, Service Delivery
Sandy Springs, GA · On-site
$100 - $130/hr
It's a senior, cross-functional role with direct influence on customer satisfaction, time-to-revenue, and operational excellence. What You'll Do * Lead and develop the Service Delivery organization ...
Director, Service Delivery
Sandy Springs, GA · On-site
$100 - $130/hr
It's a senior, cross-functional role with direct influence on customer satisfaction, time-to-revenue, and operational excellence. What You'll Do * Lead and develop the Service Delivery organization ...
As Director, Service Delivery, you will own the end-to-end delivery engine powering our Money ... Responsibilities Service Delivery & Operational Excellence * Own end-to-end service delivery for ...
As Director, Service Delivery, you will own the end-to-end delivery engine powering our Money ... Responsibilities Service Delivery & Operational Excellence * Own end-to-end service delivery for ...
As Director, Service Delivery, you will own the end-to-end delivery engine powering our Money ... Responsibilities Service Delivery & Operational Excellence * Own end-to-end service delivery for ...
As Director, Service Delivery, you will own the end-to-end delivery engine powering our Money ... Responsibilities Service Delivery & Operational Excellence * Own end-to-end service delivery for ...
As Director, Service Delivery, you will own the end-to-end delivery engine powering our Money ... Responsibilities Service Delivery & Operational Excellence * Own end-to-end service delivery for ...
As Director, Service Delivery, you will own the end-to-end delivery engine powering our Money ... Responsibilities Service Delivery & Operational Excellence * Own end-to-end service delivery for ...
$125.33 - $167.11/hr
Drive service excellence, operational performance and continuous improvement outcomes. * Provide visible leadership and build high-performing, engaged leadership teams. * Influence strategic ...
$125.33 - $167.11/hr
Drive service excellence, operational performance and continuous improvement outcomes. * Provide visible leadership and build high-performing, engaged leadership teams. * Influence strategic ...
Director of Client Service Operations
Atlanta, GA · On-site
$110 - $145/hr
We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two divisions while fostering a cohesive and positive employee experience. This ...
Director of Client Service Operations
Atlanta, GA · On-site
$110 - $145/hr
We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two divisions while fostering a cohesive and positive employee experience. This ...
Director of Client Service Operations
Atlanta, GA · On-site
$110K - $145K/yr
We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two divisions while fostering a cohesive and positive employee experience. This ...
Director of Client Service Operations
Atlanta, GA · On-site
$110K - $145K/yr
We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two divisions while fostering a cohesive and positive employee experience. This ...
Director, Nursing - Women's Services
Marietta, GA · On-site
$90 - $120/hr
## Director, Nursing - Women's ServicesApplylocations: Cobb Hospitaltime type: Full timeposted on ... excellence for their specialty service and to meet or exceed the hospital's mission, vision and ...
Director, Nursing - Women's Services
Marietta, GA · On-site
$90 - $120/hr
## Director, Nursing - Women's ServicesApplylocations: Cobb Hospitaltime type: Full timeposted on ... excellence for their specialty service and to meet or exceed the hospital's mission, vision and ...
... excellence for their specialty service and to meet or exceed the hospital's mission, vision and ... The Director of Nursing handles a budget less than 80 million dollars. The Director of Nursing ...
... excellence for their specialty service and to meet or exceed the hospital's mission, vision and ... The Director of Nursing handles a budget less than 80 million dollars. The Director of Nursing ...
... services that make quality care more accessible and affordable. Here, we focus on the health ... The Director, Operational Enablement & Excellence at CoverMyMeds leads the strategies, teams, and ...
... services that make quality care more accessible and affordable. Here, we focus on the health ... The Director, Operational Enablement & Excellence at CoverMyMeds leads the strategies, teams, and ...
... services that make quality care more accessible and affordable. Here, we focus on the health ... The Director, Operational Enablement & Excellence at CoverMyMeds leads the strategies, teams, and ...
... services that make quality care more accessible and affordable. Here, we focus on the health ... The Director, Operational Enablement & Excellence at CoverMyMeds leads the strategies, teams, and ...
... services that make quality care more accessible and affordable. Here, we focus on the health ... The Director, Operational Enablement & Excellence at CoverMyMeds leads the strategies, teams, and ...
... services that make quality care more accessible and affordable. Here, we focus on the health ... The Director, Operational Enablement & Excellence at CoverMyMeds leads the strategies, teams, and ...
... services that make quality care more accessible and affordable. Here, we focus on the health ... The Director, Operational Enablement & Excellence at CoverMyMeds leads the strategies, teams, and ...
... services that make quality care more accessible and affordable. Here, we focus on the health ... The Director, Operational Enablement & Excellence at CoverMyMeds leads the strategies, teams, and ...
The Director of Nursing is a registered professional nurse who provides leadership and management ... excellence for their specialty service and to meet or exceed the hospital's mission, vision and ...
The Director of Nursing is a registered professional nurse who provides leadership and management ... excellence for their specialty service and to meet or exceed the hospital's mission, vision and ...
... well as field services including cable testing, rejuvenation and replacement to support our ... In addition to the 10+ direct reliability and maintainability direct reports, the Director will ...
... well as field services including cable testing, rejuvenation and replacement to support our ... In addition to the 10+ direct reliability and maintainability direct reports, the Director will ...
... well as field services including cable testing, rejuvenation and replacement to support our ... In addition to the 10+ direct reliability and maintainability direct reports, the Director will ...
... well as field services including cable testing, rejuvenation and replacement to support our ... In addition to the 10+ direct reliability and maintainability direct reports, the Director will ...
The Work: * Own IT Service Excellence end-to-end - defining the target operating model, setting ... Minimum 10+ years in senior leadership roles with direct accountability for service management ...
The Work: * Own IT Service Excellence end-to-end - defining the target operating model, setting ... Minimum 10+ years in senior leadership roles with direct accountability for service management ...
Travel Team Medical Director
Atlanta, GA · On-site
The Travel Team Medical Director works closely with site leadership, operational leaders, and clinical teams to maintain service excellence and operational stability across multiple facilities. The ...
Travel Team Medical Director
Atlanta, GA · On-site
The Travel Team Medical Director works closely with site leadership, operational leaders, and clinical teams to maintain service excellence and operational stability across multiple facilities. The ...
Director Service Excellence information
See Georgia salary details
$29.6K - $40.3K
12% of jobs
$50.6K is the 25th percentile. Wages below this are outliers.
$40.3K - $51K
14% of jobs
$51K - $61.8K
11% of jobs
The median wage is $71.1K / yr.
$61.8K - $72.5K
16% of jobs
$72.5K - $83.3K
13% of jobs
$90.1K is the 75th percentile. Wages above this are outliers.
$83.3K - $94K
16% of jobs
$94K - $104.8K
7% of jobs
$104.8K - $115.5K
4% of jobs
$115.5K - $126.3K
3% of jobs
$126.3K - $137K
2% of jobs
$137K - $147.8K
2% of jobs
$29.6K
$77.7K
$147.8K
How much do director service excellence jobs pay per year?
What does a director of service excellence do?
What are the key skills and qualifications needed to thrive as a director of service excellence?
How does a director of service excellence typically collaborate with other departments to drive organizational improvement?
What is the difference between Director Service Excellence vs Customer Service Manager?
| Aspect | Director Service Excellence | Customer Service Manager |
|---|---|---|
| Responsibilities | Oversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams. | Manages customer service teams, handles escalations, and ensures daily service standards are met. |
| Required Credentials | Bachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management. | Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management. |
| Work Environment | Corporate offices, strategic planning, cross-department collaboration. | Call centers, retail locations, or customer support centers. |
The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.
What are the most commonly searched types of Service Excellence jobs in Georgia?
The most popular types of Service Excellence jobs in Georgia are:
What are popular job titles related to Director Service Excellence jobs in Georgia?
For Director Service Excellence jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Director Service Excellence jobs in Georgia look for?
The top searched job categories for Director Service Excellence jobs in Georgia are:
What cities in Georgia are hiring for Director Service Excellence jobs?
Cities in Georgia with the most Director Service Excellence job openings:

Full-time
Posted 27 days ago
Siemens rating
7.7
Based on 100 frontline employees who took The Breakroom Quiz
266th of 450 rated engineering
Job description
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Transform the everyday with us!
In this role you will work remotely from a home office.
Siemens Digital Industries is looking for a leader who can help strengthen project, engineering, and service delivery excellence across complex industrial environments.
We are looking for a Director, Engineering & Service Excellence. This position will be based in Alpharetta, GA or Harleysville, PA, with flexibility for the selected candidate to reside anywhere in the United States.
You'll make an impact by:
- Leading the technical capability backbone across Projects and Services delivery, ensuring engineering standards, service execution methods, reusable assets, and technical readiness support scalable business growth.
- Driving continuous improvement of engineering and service execution standards across the organization.
- Developing, governing, and scaling reusable engineering assets, templates, libraries, reference architecture, standard operating procedures, playbooks, and technical documentation.
- Strengthening technical quality, cybersecurity, safety, compliance, and delivery standards throughout project and service execution activities.
- Building engineering and service capability frameworks, competency models, communities of practice, and technical development pathways that support talent growth and organizational readiness.
- Improving productivity and delivery efficiency through standardization, modularization, automation, digital tools, artificial intelligence-enabled approaches, remote services, and remote-first delivery models where appropriate.
- Partnering closely with Sales, Project Management, Bid Management, Product Units, external partners, and global stakeholders to ensure technical alignment and delivery readiness.
- Leading, coaching, and aligning Manager-level leaders, building strong people leadership, accountability, and consistent execution discipline across the team.
- Capturing lessons learned from project and service execution and converting them into standards, reusable assets, knowledge libraries, and continuous improvement actions.
- Supporting strategic initiatives requiring advanced technical expertise, innovative delivery concepts, and adoption of future-oriented technologies and portfolios.
- Driving workforce planning and technical talent development strategies to ensure the organization can meet current and future delivery demands.
- Collaborating with global and regional centers of competence to maximize expertise sharing, accelerate innovation, and avoid duplicated effort across the organization.
- Establishing governance routines and performance metrics focused on engineering quality, productivity, standard adoption, capability maturity, resource readiness, and leadership effectiveness.
- Enabling partner and ecosystem delivery models through clearly defined technical standards, prerequisites, reusable enablement packages, and scalable delivery practices.
Basic Qualifications
- Bachelor's degree in Engineering, Computer Science, Industrial Technology, or a related technical discipline
- 10+ years of experience leading engineering, service delivery, systems integration, industrial automation, or technical operations organizations.
- 5+ years of experience managing leaders, managers, or technical leadership teams within complex industrial or technology-driven environments.
- 5+ years of experience defining and implementing engineering standards, technical governance processes, quality frameworks, or reusable execution methodologies.
- 5+ years of experience developing technical talent, competency frameworks, career development programs, or communities of practice.
- 5+ years of experience driving productivity improvements through standardization, automation, digital technologies, remote services, or AI-enabled delivery approaches.
- Demonstrated knowledge of quality, cybersecurity, compliance, safety, and technical risk management requirements within engineering and service environments.
- Experience leading cross-functional initiatives that include engineering, project management, services, product organizations, partners, and global stakeholders.
- Ability to travel as required to support customers, business initiatives, and team development.
- Proficient in English both written and verbal
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Preferred Qualifications
- 15+ years of experience in industrial automation, process automation, discrete automation, systems engineering, lifecycle services, or IT/OT integration environments.
- Experience working across regional, zonal, and global operating models.
- Experience developing technical partner-enablement programs, technical standards, or partner delivery frameworks.
- Strong knowledge of project delivery, bid management, engineering execution, and lifecycle service interdependencies.
- Advanced degree in Engineering, Technology Management, Business Administration, or a related field.
- Professional engineering certification or advanced technical credentials.
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Our Commitment to Equity and Inclusion in our Diverse Global Workforce:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
#LI-JS
#LI-Remote
You'll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $145,156 - $248,839 annually with a target incentive of 20% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
Pay Transparency
Siemens follows Pay Transparency laws.
Application Deadline
This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.
Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.
About Siemens
Sourced by ZipRecruiter
Industry
Machinery manufacturing, industrial automation equipment manufacturing, it services and software development
Company size
10,000+ Employees
Headquarters location
Washington, DC, US