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Director Service Excellence Jobs in Georgia (NOW HIRING)

Director, Service Delivery

Sandy Springs, GA · On-site

$203K/yr

It's a senior, cross-functional role with direct influence on customer satisfaction, time-to-revenue, and operational excellence. What You'll Do • Lead and develop the Service Delivery organization ...

It's a senior, cross-functional role with direct influence on customer satisfaction, time-to-revenue, and operational excellence. What You'll Do * Lead and develop the Service Delivery organization ...

$125.33 - $167.11/hr

Drive service excellence, operational performance and continuous improvement outcomes. * Provide visible leadership and build high-performing, engaged leadership teams. * Influence strategic ...

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Director Service Excellence information

See Georgia salary details

$29.6K

$77.7K

$147.8K

How much do director service excellence jobs pay per year?

As of Aug 30, 2026, the average yearly pay for director service excellence in Georgia is $77,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $92,900.00 per year, depending on experience, location, and employer.

What does a director of service excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.

What are the key skills and qualifications needed to thrive as a director of service excellence?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

How does a director of service excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

What are the most commonly searched types of Service Excellence jobs in Georgia?

The most popular types of Service Excellence jobs in Georgia are:

What are popular job titles related to Director Service Excellence jobs in Georgia?

For Director Service Excellence jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Director Service Excellence jobs in Georgia look for?

The top searched job categories for Director Service Excellence jobs in Georgia are:

What cities in Georgia are hiring for Director Service Excellence jobs?

Cities in Georgia with the most Director Service Excellence job openings:

Infographic showing various Director Service Excellence job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $77,745 per year, or $37.4 per hour.

Director, Engineering and Service Excellence

Siemens

Alpharetta, GA • On-site

Full-time

Posted 27 days ago


Siemens rating

7.7

Company rating: 7.7 out of 10

Based on 100 frontline employees who took The Breakroom Quiz

266th of 450 rated engineering


Job description

Director, Engineering & Service Excellence
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Transform the everyday with us!
In this role you will work remotely from a home office.
Siemens Digital Industries is looking for a leader who can help strengthen project, engineering, and service delivery excellence across complex industrial environments.
We are looking for a Director, Engineering & Service Excellence. This position will be based in Alpharetta, GA or Harleysville, PA, with flexibility for the selected candidate to reside anywhere in the United States.
You'll make an impact by:
  • Leading the technical capability backbone across Projects and Services delivery, ensuring engineering standards, service execution methods, reusable assets, and technical readiness support scalable business growth.
  • Driving continuous improvement of engineering and service execution standards across the organization.
  • Developing, governing, and scaling reusable engineering assets, templates, libraries, reference architecture, standard operating procedures, playbooks, and technical documentation.
  • Strengthening technical quality, cybersecurity, safety, compliance, and delivery standards throughout project and service execution activities.
  • Building engineering and service capability frameworks, competency models, communities of practice, and technical development pathways that support talent growth and organizational readiness.
  • Improving productivity and delivery efficiency through standardization, modularization, automation, digital tools, artificial intelligence-enabled approaches, remote services, and remote-first delivery models where appropriate.
  • Partnering closely with Sales, Project Management, Bid Management, Product Units, external partners, and global stakeholders to ensure technical alignment and delivery readiness.
  • Leading, coaching, and aligning Manager-level leaders, building strong people leadership, accountability, and consistent execution discipline across the team.
  • Capturing lessons learned from project and service execution and converting them into standards, reusable assets, knowledge libraries, and continuous improvement actions.
  • Supporting strategic initiatives requiring advanced technical expertise, innovative delivery concepts, and adoption of future-oriented technologies and portfolios.
  • Driving workforce planning and technical talent development strategies to ensure the organization can meet current and future delivery demands.
  • Collaborating with global and regional centers of competence to maximize expertise sharing, accelerate innovation, and avoid duplicated effort across the organization.
  • Establishing governance routines and performance metrics focused on engineering quality, productivity, standard adoption, capability maturity, resource readiness, and leadership effectiveness.
  • Enabling partner and ecosystem delivery models through clearly defined technical standards, prerequisites, reusable enablement packages, and scalable delivery practices.

Basic Qualifications
  • Bachelor's degree in Engineering, Computer Science, Industrial Technology, or a related technical discipline
  • 10+ years of experience leading engineering, service delivery, systems integration, industrial automation, or technical operations organizations.
  • 5+ years of experience managing leaders, managers, or technical leadership teams within complex industrial or technology-driven environments.
  • 5+ years of experience defining and implementing engineering standards, technical governance processes, quality frameworks, or reusable execution methodologies.
  • 5+ years of experience developing technical talent, competency frameworks, career development programs, or communities of practice.
  • 5+ years of experience driving productivity improvements through standardization, automation, digital technologies, remote services, or AI-enabled delivery approaches.
  • Demonstrated knowledge of quality, cybersecurity, compliance, safety, and technical risk management requirements within engineering and service environments.
  • Experience leading cross-functional initiatives that include engineering, project management, services, product organizations, partners, and global stakeholders.
  • Ability to travel as required to support customers, business initiatives, and team development.
  • Proficient in English both written and verbal
  • Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Preferred Qualifications
  • 15+ years of experience in industrial automation, process automation, discrete automation, systems engineering, lifecycle services, or IT/OT integration environments.
  • Experience working across regional, zonal, and global operating models.
  • Experience developing technical partner-enablement programs, technical standards, or partner delivery frameworks.
  • Strong knowledge of project delivery, bid management, engineering execution, and lifecycle service interdependencies.
  • Advanced degree in Engineering, Technology Management, Business Administration, or a related field.
  • Professional engineering certification or advanced technical credentials.

About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Our Commitment to Equity and Inclusion in our Diverse Global Workforce:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
#LI-JS
#LI-Remote
You'll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $145,156 - $248,839 annually with a target incentive of 20% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
Pay Transparency
Siemens follows Pay Transparency laws.
Application Deadline
This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.
Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

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