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Director Service Excellence Jobs (NOW HIRING)

Harrison.ai

Global Service Excellence Director

About Your Role The Global Service Excellence Director is a newly created leadership role in a new organisational structure at Harrison.ai. You will build and lead a globally distributed engineering ...

bswift

Director, Service Delivery

$217K/yr

Pursue Excellence, Embrace Accountability, Deliver Superior Service, and Be a Great Place to Work . We are seeking an experienced and client-focused leader to join our organization as Director ...

Generac

Director Service Training

Waukesha, WI · On-site

... service excellence. The Director defines the end-to-end training strategy and operating model ... integrating hands-on, instructor-led training with scalable digital, virtual, and on-demand ...

Imedica

Director of IT Service Excellence

Madison, WI · On-site

The Director, Tech Service Excellence is accountable for leading the operational run activities associated with the ServiceDesk and service excellence, level 1 and 2 operations, including monitoring ...

Generac

Director-Service Technology

Waukesha, WI · On-site

The Director Service Technology is responsible for defining and executing the enterprise service ... service excellence and growth objectives. * Drive standardization and scalability of service ...

Vizient

Director, Service Management

Chicago, IL · Hybrid

$117K - $206K/yr

You will drive operational excellence through process standardization, governance, and alignment ... service management and functional/technical teams in a management or director-level role within a ...

Vizient

Director, Service Management

Irving, TX · Hybrid

$117K - $206K/yr

You will drive operational excellence through process standardization, governance, and alignment ... service management and functional/technical teams in a management or director-level role within a ...

Vizient, Inc.

Director, Service Management

Irving, TX · On-site

$117K - $206K/yr

You will drive operational excellence through process standardization, governance, and alignment ... service management and functional/technical teams in a management or director-level role within a ...

Vizient, Inc.

Director, Service Management

Chicago, IL · Hybrid

$117K - $206K/yr

You will drive operational excellence through process standardization, governance, and alignment ... service management and functional/technical teams in a management or director-level role within a ...

Lenze

Director, Service Business

Uxbridge, MA · On-site

Director of Service Business Position Location : Uxbridge, MA - Hybrid (4 days in office, 1 day ... excellence within industrial or technical environments. You bring an outgoing, results-driven, and ...

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All JobsDirector Service Excellence Jobs

Director Service Excellence information

See salary details

$35K

$92.1K

$175K

How much do director service excellence jobs pay per year?

As of Jun 20, 2026, the average yearly pay for director service excellence in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

How does a Director of Service Excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What are the key skills and qualifications needed to thrive as a Director of Service Excellence, and why are they important?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

What does a Director of Service Excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.
More about Director Service Excellence jobs
What cities are hiring for Director Service Excellence jobs? Cities with the most Director Service Excellence job openings:
What are the most commonly searched types of Service Excellence jobs? The most popular types of Service Excellence jobs are:
What states have the most Director Service Excellence jobs? States with the most job openings for Director Service Excellence jobs include:
What job categories do people searching Director Service Excellence jobs look for? The top searched job categories for Director Service Excellence jobs are:
Director Service Excellence jobs near you
Infographic showing various Director Service Excellence job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 14% Part Time, 3% Temporary, and 11% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.

Global Service Excellence Director

Harrison.ai

Remote

Full-time

Posted 23 days ago

Job description

What we're about
At Harrison.ai, we're redefining what's possible in healthcare. Through our diagnostic AI solutions, we're building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide.
Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we're tackling one of healthcare's biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live.
Because while we're building cutting-edge AI, what we're really building is hope-that everyone can access the healthcare they deserve.
And we're just getting started.
About Your Role
The Global Service Excellence Director is a newly created leadership role in a new
organisational structure at Harrison.ai. You will build and lead a globally distributed
engineering team - a brand-new squad - accountable for the systems and services
that keep our customers and our people productive around the clock. You will own
the end-to-end technology support experience across our SaaS customers, our
teleradiology customers, and our own employees, and serve as the senior technology
leader for our teleradiology business, with accountability for all integration and
workflow matters. Hands-on coding experience with healthcare or teleradiology integrations (HL7, DICOM, FHIR) is required.
The squad's mission is to build and operate a world-class 24/7 support function with
follow-the-sun coverage - resolving issues fast enough that no customer or employee
is ever blocked from doing their best work. Support is where our product meets
reality: clinicians, customers, and colleagues depend on our systems to do work that
genuinely matters, and when something breaks, the speed and quality of our
response is the difference between a minor friction and a blocked outcome. This role
exists to make sure the answer is always the former.
This is a rare opportunity to shape the service backbone of a fast-growing healthcare
AI company operating worldwide. As a foundational hire in this
new structure, you will report directly to the CEO with a clear mandate, real budget,
and executive sponsorship - building from first principles, with org design, tooling,
and operating model yours to define.
What You'll Do:
The Global Service Excellence Director will be responsible for:
  • Lead the squad - Build, grow, and develop a high-performing team of engineers strategically located across time zones to deliver uninterrupted follow-the-sun coverage.
  • Run world-class 24/7 support- Design the operating model, tooling, runbooks, on-call rotations, escalation paths, and SLOs that turn support into a competitive advantage.
  • Lead teleradiology integrations and workflow technology - Act as the senior technical owner for integrations with customer PACS, RIS, worklist, and reporting systems, and for the end-to-end radiologist and operations workflow.
  • Own resolution speed - Define and relentlessly improve the metrics that matter - time-to-acknowledge, time-to-resolve, first-contact resolution, customer effort, and ticket deflection.
  • Own the support technology stack - Architect, build, and maintain the systems, automation, and self-service that scale support without scaling headcount linearly.
  • Serve three customer groups equally well - SaaS customers, teleradiology customers, and internal employees - with tailored service models for each.
  • Partner across the business - with Engineering, Product, Clinical Operations, Security, and Customer Success to turn recurring incidents into permanent product fixes.
  • Own major incidents - Be the calm, accountable leader during Sev-1s; drive rigorous post-incident reviews and close the loop on systemic improvements.
  • Report to the CEO - on service health, risk, and investment priorities with clear, evidence-based narratives.
  • Comply with all company policies, procedures and guidelines including those relating to information security. This encompasses:
    • Reading, understanding and complying with the policies and procedures that are relevant to your role within the Information Security Management System;
    • You are expected to take responsibility for developing an adequate level of information security awareness, education, and training to ensure the appropriate use of Harrison.ai's information assets; and
    • You must protect the confidentiality, integrity and availability of Harrison.ai's information in accordance with the information classification levels outlined in the Information Classification Policy.

What You'll Bring:
  • Proven track record leading global, distributed support or service engineering organisations at scale, ideally in a SaaS and/or regulated healthcare environment.
  • Hands-on coding experience with healthcare or teleradiology integrations - HL7, DICOM, FHIR, PACS/RIS/worklist, and radiology reporting workflows.
  • Deep experience operating 24/7 follow-the-sun models - rotations, hand-offs, tooling, and the culture that makes them work humanely and sustainably.
  • Strong technical depth across cloud infrastructure, observability, integration platforms, APIs, identity, and the automation patterns that make support scalable.
  • A customer-obsessed mindset paired with the operational rigour to run on SLOs, error budgets, and evidence.
  • Exceptional leadership of distributed teams across cultures and time zones, with a bias for clarity, written communication, and trust.
  • Executive presence and the judgement to represent service and reliability at the CEO and board level.

Why join us?
Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world.
Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork.
Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we've raised over US$240M to accelerate our global impact.
Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments-all supported by a transparent growth framework to grow your career.
Flex for Life. Work when and where you do your best-with WFH options, flexible hours, and the autonomy to make an impact your way.
Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood-we provide inclusive, thoughtful policies to support families in every stage.
What's next?
If you're inspired by what we're up to, please apply now and we'll be in touch soon.
We are proud to be an Equal Opportunity Employer. Diversity's not a buzzword here, it's in our DNA. Diverse perspectives shape our culture and make our work better. We're committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.

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