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Director Service Excellence Jobs (NOW HIRING)

Harrison.ai

Global Service Excellence Director

About Your Role The Global Service Excellence Director is a newly created leadership role in a new organisational structure at Harrison.ai. You will build and lead a globally distributed engineering ...

Generac

Director-Service Technology

Waukesha, WI

The Director Service Technology is responsible for defining and executing the enterprise service ... service excellence and growth objectives. * Drive standardization and scalability of service ...

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$35K

$92.1K

$175K

How much do director service excellence jobs pay per year?

As of May 28, 2026, the average yearly pay for director service excellence in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Service Excellence, and why are they important?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

How does a Director of Service Excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What does a Director of Service Excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

More about Director Service Excellence jobs
What cities are hiring for Director Service Excellence jobs? Cities with the most Director Service Excellence job openings:
What are the most commonly searched types of Service Excellence jobs? The most popular types of Service Excellence jobs are:
What states have the most Director Service Excellence jobs? States with the most job openings for Director Service Excellence jobs include:
What job categories do people searching Director Service Excellence jobs look for? The top searched job categories for Director Service Excellence jobs are:
Director Service Excellence jobs near you
Infographic showing various Director Service Excellence job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.

Director Service Excellence - DFW Central Region

Baylor University Medical Center

Dallas, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Director Service Excellence - DFW Central Region

The Director Service Excellence - DFW Central Region is responsible for planning, directing, and coordinating a variety of service delivery functions for Baylor Scott and White Health (BSWH). Ensures that the service and quality goals of the organization are met by directing and improving client services for assigned area of responsibility, which may include functions like patient experience, volunteer services, volunteer/auxiliary programs, discharge call staffing, guest relations, and concierge services. Develops and implements service and quality initiatives to improve work processes, standards, and productivity. Establishes and manages policies, procedures, and budgets for the assigned service delivery functions. May design and direct volunteer programs to augment the services of regular staff. Ensures service delivery meets the organization's service and quality standards and is in accordance with BSWH business objectives.

The DFW Central region consists of Baylor University Medical Center (Dallas) & Baylor Scott & White Medical Center Waxahachie.

Essential Functions

  • Directs service excellence programs for assigned area of responsibility for BSWH.
  • Recommends and implements strategic and operational plans and priorities for service and quality aligned to BSWH overall business objectives.
  • Directs projects to identify service excellence opportunities to further health care improvement for BSWH.
  • Leads the identification and implementation of best care practices and service delivery improvements using various methods including coaching, mentoring, and change methodologies.
  • Drives change management with facility leadership and various project teams to initiate continuous quality improvement for clinical and non-clinical operations.
  • Partners with senior leadership of hospitals and clinic facilities to explore opportunities for service delivery improvement.
  • Leads the application of appropriate audit strategies, electronic data extraction, expert observation, surveys, focus groups, and other tools to obtain relevant information to improve care.
  • Directs financial analysis and tracking of cost implications for facility service excellence projects and determines clinical and financial return on investment.
  • Leads the collection and review of facility information, measures, and data to identify and resolve quality issues.
  • Collaborates with senior leadership, operations, and other stakeholders regarding quality and service delivery issues impacting BSWH facilities.

Key Success Factors

  • Bachelor's degree in healthcare management, nursing, business, or related field preferred.
  • 3+ years of experience in service excellence, quality, or related area in a healthcare system.
  • Experience in a leadership role preferred.
  • Clinical experience preferred.
  • Strong understanding of patient experience surveys & levers to pull for improvement.
  • Ability to be a change agent and motivator/influencer.
  • Experience leading quality improvement initiatives.
  • Knowledge of qualitative and quantitative data analysis and interpretation.
  • Change management and project management skills.
  • Excellent written, verbal, and presentation/public speaking skills.

Minimum Requirements

  • Bachelor's or 4 years of work experience above the minimum qualification - 3 Years of Experience

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