ZipRecruiter

Log In

1

Director Service Excellence Jobs (NOW HIRING)

Mosaic

Director of Service Excellence

Omaha, NE · On-site

Who We Are Looking For As our Director of Service Excellence, you will serve as a vital partner to our State and Local Services to People teams. Your mission is to ensure that our strategies to ...

Imh

Service Excellence Representative_COFR

Almont, MI · On-site

$19.29 - $23.80/hr

Provide excellent customer service, greeting, assisting, and directing visitors and patients as ... Excellence Liaisons during shift- Maintain awareness of how to direct patients that do not show up ...

Accelecom

Director, Service Delivery

Sandy Springs, GA · On-site

$203K/yr

It's a senior, cross-functional role with direct influence on customer satisfaction, time-to-revenue, and operational excellence. What You'll Do • Lead and develop the Service Delivery organization ...

Accelecom

Director, Service Delivery

Sandy Springs, GA · On-site

$100 - $130/hr

It's a senior, cross-functional role with direct influence on customer satisfaction, time-to-revenue, and operational excellence. What You'll Do * Lead and develop the Service Delivery organization ...

Kaiser Permanente

$150 - $210/hr

The Senior Director of service excellence and incident management leads regional operations that deliver highly responsive, proactive service and issue resolution to members and patients across ...

New

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsDirector Service Excellence Jobs

Director Service Excellence information

See salary details

$35K

$92.1K

$175K

How much do director service excellence jobs pay per year?

As of Aug 20, 2026, the average yearly pay for director service excellence in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What does a director of service excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.

What are the key skills and qualifications needed to thrive as a director of service excellence?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

How does a director of service excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

More about Director Service Excellence jobs

What cities are hiring for Director Service Excellence jobs?

Cities with the most Director Service Excellence job openings:

What are the most commonly searched types of Service Excellence jobs?

The most popular types of Service Excellence jobs are:

What states have the most Director Service Excellence jobs?

States with the most job openings for Director Service Excellence jobs include:

What job categories do people searching Director Service Excellence jobs look for?

The top searched job categories for Director Service Excellence jobs are:

Director Service Excellence jobs near you
Infographic showing various Director Service Excellence job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.

Director of Service Excellence

Mosaic

Omaha, NE • On-site

Full-time

Re-posted 10 days ago

Job description

Can data change a life? At Mosaic, we know it does.
Every number represents a voice. Every metric represents a breakthrough. Every adaptable process we build is a step toward giving someone a more meaningful life in a caring community.
We are Mosaic, and we are looking for a visionary, analytical, and deeply empathetic leader to join us as our Director of Service Excellence. Reporting directly to the VP of Service Excellence, you won't just look at dashboards-you will use data as a catalyst to relentlessly pursue opportunities that empower people.
If you believe that operational rigor and human compassion belong in the very same sentence, you belong here.
The Opportunity: Who We Are Looking For
As our Director of Service Excellence, you will serve as a vital partner to our State and Local Services to People teams. Your mission is to ensure that our strategies to elevate customer experience, satisfaction, and service quality are not just ideas, but measurable realities across the organization. You will design the future-ready frameworks and continuous improvement models that define what "excellence" looks like at Mosaic.
How You Will Make an Impact
  • Cultivate Continuous Improvement: You will collaborate and consult with Services to People leadership to build a culture obsessed with service excellence.
  • Own the Data Ecosystem: You will oversee the collection, consolidation, and validation of service excellence data across all states and service lines.
  • Translate Insights to Action: You will partner closely with local leaders to interpret metrics, spot service gaps, recommend key improvements, and facilitate data-driven discussions.
  • Lead Process & Project Excellence: You will manage high-impact service excellence projects-tracking milestones, deliverables, and costs to ensure we deliver on time and on budget.
  • Streamline Workflows: You will employ best-practice change management and process improvement methodologies to reduce variability and streamline workflows.
  • Standardize Systems: You will collaborate with network teams to ensure optimal use of our electronic record system, creating accurate, complete, and replicate data.
  • Champion Best Practices: You will develop tools and maintain resources, driving adoption through active training, documentation, and the cultivation of Communities of Practice.

Commitment to Mosaic Values:
At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.
What You Bring to "One Mosaic"
We operate with a commitment to belonging, connection, faithfulness, and grit. Beyond your resume, you are someone who pays fierce attention to detail, possesses an entrepreneurial self-motivation, and can seamlessly translate financial and operational data into strategic decisions.
Your Background:
  • Education: Bachelor's degree in a related field is required (a Master's degree is preferred).
  • Experience: A minimum of three years of relevant work experience, with specific, proven experience in facilitating data availability and analysis.
  • Leadership Style: Ready to internalize and actively demonstrate Mosaic's 7 Essential Practices of Leadership.
  • Operational Readiness: Exceptional skill in team management, the ability to read financial reports, adapt to changing demands, work independently, and drive as required for the role.

Are You Ready to Lead with Grit and Purpose?
At Mosaic, we work together as one cohesive team to ensure the people we support have a voice to share their needs and advocate for their rights. If you are a strategic thinker who wants their day job to leave a lasting legacy, we want to hear from you.
Apply today and help us shape the future of service excellence.

Apply