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Director Service Excellence Jobs (NOW HIRING)

Lenze

Director, Service Business

Uxbridge, MA · On-site

Director of Service Business Position Location : Uxbridge, MA - Hybrid (4 days in office, 1 day ... excellence within industrial or technical environments. You bring an outgoing, results-driven, and ...

HSS

Director Service Line

New York, NY · On-site

$109K - $166K/yr

As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York ... The Director, Service Lines offers an extraordinary opportunity to be an integral leader of this ...

Unity ILS Inc

Director Service Provider

Anaheim, CA · On-site

$20/hr

As a Direct Service Provider, you'll support individuals with disabilities or special needs in ... Driven by a commitment to excellence, Unity ILS delivers personalized services that empower clients ...

Unity ILS Inc

Director Service Provider

Anaheim, CA · On-site

$20/hr

As a Direct Service Provider, you'll support individuals with disabilities or special needs in ... Driven by a commitment to excellence, Unity ILS delivers personalized services that empower clients ...

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All JobsDirector Service Excellence Jobs

Director Service Excellence information

See salary details

$35K

$92.1K

$175K

How much do director service excellence jobs pay per year?

As of Jun 21, 2026, the average yearly pay for director service excellence in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

How does a Director of Service Excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What are the key skills and qualifications needed to thrive as a Director of Service Excellence, and why are they important?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

What does a Director of Service Excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.
More about Director Service Excellence jobs
What cities are hiring for Director Service Excellence jobs? Cities with the most Director Service Excellence job openings:
What are the most commonly searched types of Service Excellence jobs? The most popular types of Service Excellence jobs are:
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Director Service Excellence jobs near you
Infographic showing various Director Service Excellence job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 14% Part Time, 3% Temporary, and 11% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.

Director, Service Business

Lenze

Uxbridge, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Job Type
Full-time
Description
Position Title : Director of Service Business
Position Location : Uxbridge, MA - Hybrid (4 days in office, 1 day remote)
On Target Compensation (OTC): $181,000 - $210,000 ( On-Target Compensation includes base salary + variable compensation. Actual compensation will vary based on location, skills, experience, and other job-related factors)
Position Snapshot: The Director of Service Business is responsible for driving service sales and profitable growth through the development and execution of Lenze Americas' after-sales strategy. This role owns the full-service sales lifecycle, maximizes value from the installed base, and leads service and repair operations across the region. With accountability for strategy, forecasting, and performance, the Director provides strong financial, people, and cross-functional leadership while delivering a consistent, customer-focused service experience aligned with global priorities.
About you : You are a strategic, hands-on leader with a strong track record of accelerating service sales growth, enhancing customer experience, and delivering operational excellence within industrial or technical environments. You bring an outgoing, results-driven, and approachable leadership style, paired with strong communication skills and confidence engaging both internal leaders and external customers. With sharp commercial acumen, you know how to build, lead, and inspire high-performing, highly engaged teams while aligning regional execution with global strategy. You excel at translating business objectives into scalable, customer-focused service solutions that deliver measurable results.
A day in the life:
  • Own the strategic development and growth of Lenze's after sales and service portfolio, including service contracts, repairs, retrofits, upgrades, training, and emergency services
  • Own the full sales process, from opportunity identification through quoting, negotiation, and close
  • Drive service revenue and margin growth through proactive lifecycle management of the installed base
  • Identify and pursue new service business opportunities across manufacturing, OEM, and MRO customers
  • Build strong relationships with customer stakeholders in maintenance, operations, engineering, and management
  • Establish and manage a structured service and inside sales funnel, including forecasting, KPIs, and performance reporting
  • Establish policies and procedures that ensure compliance with regulatory requirements and industry standards, safeguarding the organization's reputation
  • Provide functional leadership for Service Operations, and the regional partner network, including repair centers
  • Lead, coach, and develop high-performing teams, fostering strong engagement, accountability, and continuous improvement
  • Ensure high levels of employee engagement by setting clear expectations, promoting collaboration, and supporting professional growth
  • Partner closely with the executive leadership team and global colleagues to align service strategies, priorities, and investments with corporate objectives
  • Partner cross-functionally with other internal teams to ensure seamless solution delivery

Requirements
What you will bring:
  • 7+ years' experience in service within industrial automation, OEM, or process industries which include revenue ownership and sales
  • 5+ years' experience leading high performing teams
  • Bachelor's degree in engineering, business, or a related field
  • Proven experience in developing comprehensive business plans, including creating and implementing various business models for service offerings or service-oriented products.
  • Background in B2B industries, ideally within the automation and drives sector
  • Knowledge of automation solutions, retrofit strategies, and aftermarket services
  • Experience in E2E service business including business development, repair / spare parts operations and digitalization
  • Proven leader of cross-functional organizations with experience leading managers
  • Strong people leader who motivates teams, drives results, and sustains high engagement
  • Sound decision-maker with the ability to problem-solve and manage competing priorities
  • Demonstrated ability to convert customer insights into improvements across people, process, and technology
  • Track record of building, developing, and retaining high-performing, accountable teams
  • Data-driven, collaborative leader with CRM proficiency (SAP) and strong analytical capabilities
  • Excellent communication, negotiation, and executive-level presentation skills
  • Ability to travel up to 20% to support customers, partners, and regional teams

Perks of being part of our team:
  • Blue Cross Blue Shield Medical Insurance - multiple plan options
  • Blue Cross Blue Shield Dental Insurance
  • FSA, HSA options
  • Vision Insurance
  • 401k with company match, fully vested
  • Paid Time Off
  • 10 company paid holidays
  • Company paid disability & AD&D insurance
  • 100% paid parental leave after one year of service
  • Supplemental insurance plans (Identity theft, cyber protection, additional life, etc.)
  • Tuition reimbursement
  • Many of our positions offer flexible schedules to meet your needs
  • Relaxed business casual environment
  • Sit/Stand desks for onsite office positions
  • Frequent team building activities
  • Career development opportunities

About us: Lenze is a global manufacturer of electrical and mechanical drives, motion control and automation technology - offering products, drive solutions, complete automation systems, and engineering services and tools from one single source. Our products can be found in many industries, including automotive, packaging, material handling and logistics, robotics, and industrial equipment (pumps/fans).
A global network of distributors and representatives makes Lenze Americas perfectly positioned to meet the motion control needs of customers worldwide. Lenze Americas, the American subsidiary of Lenze SE of Germany, is headquartered in Uxbridge, Massachusetts; corporate global headquarters are in Hamelin, Germany.
Our culture: We're powered by people. Our culture is built on collaboration, innovation, and respect-where every voice matters and every idea has the potential to shape the futureWe believe in balance, supporting our team with the flexibility and resources they need to thrive both professionally and personally.
Lenze is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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