Director Service Excellence Jobs in Michigan (NOW HIRING)

Reporting to the Dental Director, the Director of Clinical Excellence is responsible for leading and managing clinical operations within their assigned region, prioritizing patient care, clinical efficiency, and regulatory compliance. This role involves optimizing clinic processes, overseeing clinical teams, and ensuring an exceptional patient experience aligned with organizational goals and standards. The Director will drive continuous improvement for field staff by focusing on clinical KPIs, quality of care, compliance, and training and development. Additionally, the Director of Clinical Excellence will promote and embed the culture, mission, and values ("Smile Way-isms") of Smile America Partners within the field teams.

• Analyze clinic performance metrics, patient outcomes, and staff productivity to identify areas for improvement.
• Develop and implement strategies to improve operational workflows, reduce wait times, and enhance the overall patient experience.
• Oversee daily clinical operations, including the coordination of clinical schedules, patient flow, and overall clinic efficiency.
• Lead, mentor, and manage dental assistants, hygienists, and other clinical staff to ensure optimal performance and adherence to policies.

• Coaches and develops field leadership and clinical staff to improve performance and capability, partners with Clinical Trainers and Dental Team Managers to resolve performance issues, provides positive feedback, coaches Clinical Trainers to take corrective action when needed.
• Collaborate with the VP of Clinical Excellence and Operations team implement strategic initiatives aimed at enhancing patient care and clinical productivity.

• Establish and maintain clinical protocols, policies, and procedures to ensure consistency and best practices across all dental operations.
• Ensure that all patients receive compassionate, high-quality care in a timely manner.
• Address patient concerns and complaints, resolving issues to maintain a positive patient experience.
• Lead initiatives to improve patient education and engagement in dental care.
• Oversee the procurement from the administrative support office, maintenance, and inventory of clinical supplies and equipment.
• Develop and implement ongoing training programs to ensure staff competency in clinical skills, patient care, and safety standards.
• Evaluate and improve staff performance through regular reviews, feedback, and professional development opportunities.
• Stay informed of the latest developments in dental technology and techniques to enhance clinical practices.

• Licensed dentist (DDS/DMD) or registered dental hygienist (RDH) preferred.
• Minimum of 5 years of experience in dental clinical operations or healthcare management, multi-site or regional management preferred.
• Proven leadership experience with a focus on operational excellence, staff management, and patient care.
• In-depth knowledge of dental regulatory requirements, including HIPAA, OSHA, and infection control standards.
• Deep understanding of dental clinical workflows.
• Strong problem-solving, decision-making, and organizational skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Ability to travel 75%

• Leadership and team management
• Knowledge of healthcare regulations and compliance standards
• Budgeting and resource management
• Effective communication and conflict resolution
• Microsoft Office Suite proficiency
• Commitment to patient-centered care and service excellence

Clinical setting which typically requires time standing and observing clinical teams with hands on clinical support when needed. Administrative duties will require sitting and the use of office equipment, including computers and phones.

Rewarding Work. Competitive Compensation. Smile America Partners.

Smile America Partners is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.