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Director Service Excellence Jobs in Michigan (NOW HIRING)

Imh

Service Excellence Representative_COFR

Almont, MI · On-site

$19.29 - $23.80/hr

Provide excellent customer service, greeting, assisting, and directing visitors and patients as ... Excellence Liaisons during shift- Maintain awareness of how to direct patients that do not show up ...

New

Hospice of Michigan

Clinical Director

Ada, MI · On-site

$78K - $106K/yr

Clinical Director Job Summary: The Clinical Director, Service Operations is responsible for ... HOM service areas and ensures that a culture of compliance, accountability and excellence is ...

Jobtailor

Store Director

Kalamazoo, MI · On-site

$90 - $130/hr

Customer Service Excellence * Financial Analysis * Team Development * Operational Standards ATS Optimization Keywords Hard Skills * Retail Operations * Financial Data Analysis * Merchandising ...

Aramark

Operational Excellence Director

Ann Arbor, MI · On-site

Job Responsibilities Know and uphold ARAMARK's policies, procedures and Service Agreement with GM. Take ownership of campus wide facilities, infrastructure and grounds, and drive continuous ...

Aramark

Operational Excellence Director

Ann Arbor, MI · On-site

Job Responsibilities Know and uphold ARAMARK's policies, procedures and Service Agreement with GM. Take ownership of campus wide facilities, infrastructure and grounds, and drive continuous ...

Aramark

Operational Excellence Director

Ann Arbor, MI · On-site

Job Responsibilities Know and uphold ARAMARK's policies, procedures and Service Agreement with GM. Take ownership of campus wide facilities, infrastructure and grounds, and drive continuous ...

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Director Service Excellence information

See Michigan salary details

$30.5K

$80.3K

$152.5K

How much do director service excellence jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director service excellence in Michigan is $80,250.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $95,900.00 per year, depending on experience, location, and employer.

How does a director of service excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What are the key skills and qualifications needed to thrive as a director of service excellence?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

What does a director of service excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.

What are popular job titles related to Director Service Excellence jobs in Michigan?

For Director Service Excellence jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Director Service Excellence jobs in Michigan look for?

The top searched job categories for Director Service Excellence jobs in Michigan are:

What cities in Michigan are hiring for Director Service Excellence jobs?

Cities in Michigan with the most Director Service Excellence job openings:

Director Service Excellence jobs near you

Service Excellence Representative_COFR

Imh

Almont, MI • On-site

$19.29 - $23.80/hr

Full-time

Posted yesterday

New

Job description

Job Description:

This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.

Scope
As a Service Excellence Rep you need to know how to:
Provide excellent customer service, greeting, assisting, and directing visitors and patients as well as strong coordination with Volunteers- Begin registration process by verifying pre-registration documentation and informing RN of patient arrival
- Identify key family/visitors and record their phone number and seating location in reception/waiting area- Keep track of family/visitors throughout the surgery/procedure experience (often six hours in length)- Facilitate strong communication and coordination with Nurse Liaison, Volunteers and other Service Excellence Liaisons during shift- Maintain awareness of how to direct patients that do not show up in My Patients for Surgery and Interventional Services
Minimum Qualifications
- High School Diploma or equivalent- Minimum of two (2) years of experience in a customer service environment (preferably in a healthcare setting)- Proficiency with computer and problem solving skills


Preferred Qualifications

-Prior healthcare experience- Bilingual proficiency (Spanish or other)- Familiarity with medical terminology

-Familiar with Microsoft suite entirely (Teams, Xcel, Word, Email, etc.)

Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location:

Saint Joseph Hospital

Work City:

Denver

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.29 - $23.80

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.


Learn more about our comprehensive benefits package here.


By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.


Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


At Intermountain Health, we usethe artificial intelligence ("AI") platform, HiredScore to improve your job application experience.HiredScore helps match your skills and experiences to the best jobs for you. WhileHiredScore assists in reviewing applications, all final decisions are made byIntermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.


All positions subject to close without notice.


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