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Director Service Excellence Jobs in Utah (NOW HIRING)

LVT

Director of Sales Excellence

American Fork, UT · On-site

... internal service function. * Depth Over Pedigree: We're not looking for someone who checks every ... excellence in what matters most: GTM strategy, execution, and design. * Training & Enablement ...

LVT

Director of Sales Excellence

American Fork, UT · On-site

... internal service function. * Depth Over Pedigree: We're not looking for someone who checks every ... excellence in what matters most: GTM strategy, execution, and design. * Training & Enablement ...

LVT

Director of Sales Excellence

American Fork, UT

... internal service function. * Depth Over Pedigree: We're not looking for someone who checks every ... want deep excellence in what matters most: GTM strategy, execution, and design. * Training ...

Avista Senior Living

Executive Director

Draper, UT · On-site

$105K - $115K/yr

Executive Director Spring Gardens of Draper An Avista Senior Living Community Draper, UT At Avista ... Deep commitment to kindness, empathy, and service excellence * Customer-focused, team-focused, and ...

JobRx, Inc.

Director of Pharmacy

Vernal, UT · On-site

$120 - $150/hr

Director of Pharmacy Vernal, UT - Full Time Must-Haves * UT Pharmacy license (or the ability to ... Customer service excellence * Evidence-based practice integration * Healthcare systems ...

BrightSpring

Pharmacy Director

Salt Lake City, UT

$124K - $165K/yr

The Pharmacy Director is responsible for directing workforce in the day to day operations of ... If your passion is service excellence and top-quality care, come join our team! *Position will be ...

PharMerica

Pharmacy Director

Salt Lake City, UT · On-site

$124K - $165K/yr

The Pharmacy Director is responsible for directing workforce in the day to day operations of ... If your passion is service excellence and top-quality care, come join our team! *Position will be ...

PharMerica

Pharmacy Director

Salt Lake City, UT

$124K - $165K/yr

The Pharmacy Director is responsible for directing workforce in the day to day operations of ... If your passion is service excellence and top-quality care, come join our team! *Position will be ...

BHC

Guest Experience & Service Excellence: * Regularly review guest satisfaction scores and feedback ... Managing Director, General Manager, Hotel Manager, or equivalent at a luxury hotel or resort.

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All JobsService Excellence JobsDirector Service Excellence JobsDirector Service Excellence Jobs in Utah

Director Service Excellence information

See Utah salary details

$31.9K

$83.8K

$159.3K

How much do director service excellence jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director service excellence in Utah is $83,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $100,100.00 per year, depending on experience, location, and employer.

What does a director of service excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.

What are the key skills and qualifications needed to thrive as a director of service excellence?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

How does a director of service excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

What are popular job titles related to Director Service Excellence jobs in Utah?

For Director Service Excellence jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Director Service Excellence jobs in Utah look for?

The top searched job categories for Director Service Excellence jobs in Utah are:

What cities in Utah are hiring for Director Service Excellence jobs?

Cities in Utah with the most Director Service Excellence job openings:

Director Service Excellence jobs near you
Infographic showing various Director Service Excellence job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $83,821 per year, or $40.3 per hour.

Director of Sales Excellence

LVT

American Fork, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

ABOUT LVT
LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions-from our physical units in the field to a powerful Agentic AI platform-that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.
We're a team that's focused on growth and innovation, and we're proud that our crew, products, and leadership are being recognized for it.
  • A Top-Tier Growth Company: Named one of the Financial Times' Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
  • Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
  • Product & Software Excellence: We were named one of The Software Report's Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

ABOUT THIS ROLE
LVT's sales organization is entering its next phase of complexity, and we need a strategist who can architect how we sell - not just support it. Reporting directly to the CRO, this role owns the design of our sales playbook and value proposition, translating a genuinely complex GTM motion into a repeatable, winnable process. You'll lead a team of three focused on onboarding, discovery, and training, but your primary mandate is strategic: think alongside the CRO, then build the systems that make the entire revenue organization better at selling.
LVT operates as a flexible-first company overall, but this role is based in-office at our American Fork, Utah headquarters, given its close, daily partnership with the CRO and senior sales leadership.
ROLE RESPONSIBILITIES
  • Design and own the sales playbook for LVT's complex, multi-stakeholder GTM motion, translating strategy into a repeatable process reps can execute.
  • Partner directly with the CRO as a strategic thought partner - translating high-level revenue goals into concrete programs rather than waiting for step-by-step direction.
  • Architect the value proposition and positioning frameworks that arm sales and customer success teams to sell on value, not price.
  • Lead and develop a team of three focused on onboarding, discovery, enablement content, and training execution across sales and customer success.
  • Deliver operationally - ship playbooks, frameworks, and training programs that measurably improve win rates, ramp time, and deal quality.
  • Diagnose gaps in sales execution and design targeted interventions - methodology, tools, coaching structures - instead of defaulting to headcount.
  • Bring a consulting or value-engineering lens to complex deal strategy, partnering directly with reps on how to structure and win the highest-stakes opportunities.
  • Build the foundation for a future customer success enablement function as LVT scales its post-sale motion.
  • Establish feedback loops between field execution and strategy design, continuously refining the playbook based on what is and isn't working.
  • Deliver hands-on training directly to Sales reps in all-hands settings, and own the weekly Sales enablement sessions each Friday morning.

OUR IDEAL CANDIDATE
  • Strategic Independence: Thinks several steps ahead of the direction given; takes a goal from the CRO and designs the "how" without needing daily oversight.
  • Complex-Sale Fluency: Has sold or directly supported genuinely complex, multi-stakeholder enterprise deals, and knows how to turn that experience into a playbook others can run.
  • Builder, Not Curator: Has a track record of designing methodology and value propositions from scratch, not assembling existing enablement content.
  • Operational Output: Is judged by what they've actually shipped - playbooks, frameworks, programs - with a documented track record of measurable results.
  • Consulting or Value-Engineering Background (Preferred): Experience in a consulting, value engineering, or sales strategy function is a strong signal, though not required.
  • Credible Leader: Has led, or is ready to lead, a small team - coaching for output and judgment rather than managing task lists.
  • Executive Presence: Comfortable operating as a thought partner to a CRO and senior sales leadership, not just as an internal service function.
  • Depth Over Pedigree: We're not looking for someone who checks every box a prior leader held - we want deep excellence in what matters most: GTM strategy, execution, and design.
  • Training & Enablement Skills: Experience delivering effective training, including turning complex subjects into easily digestible material reps can use.

BENEFITS
We believe you do your best work when your whole life is supported. We invest in our crew's health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.
LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.

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