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Director Observability Jobs in Utah (NOW HIRING)

Smule

Director of Engineering

Salt Lake City, UT · On-site

Smule is seeking a Director of Engineering to lead teams building scalable, reliable, and AI ... observability, and production readiness. * Define and track engineering KPIs for delivery velocity ...

NiCE

Director, Product Management, Platform

Sandy, UT · On-site

$221K - $232K/yr

They are seeking a Director of Product Management to lead the strategy and execution for the CXone ... observability -- without needing to write code. • Working knowledge of LLM and generative AI ...

Waystar

Sr. Software Engineering Manager

Lehi, UT · On-site

... observability, and automated testing • Ensure systems are reliable, scalable, and well ... including direct people management responsibilities • Deep experience with cloud-native ...

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Director Observability information

What is the difference between Director Observability vs Site Reliability Engineer?

AspectDirector ObservabilitySite Reliability Engineer
Primary FocusOversees observability strategies, tools, and teams to ensure system visibility and performanceBuilds and maintains reliable systems, automates deployment, and manages incident response
CredentialsTypically requires advanced knowledge of monitoring, cloud platforms, and leadership experienceOften has software engineering background, with skills in scripting, automation, and systems engineering
Work EnvironmentLeads teams in tech companies, focusing on monitoring and analytics toolsWorks closely with development and operations teams to ensure system reliability

While both roles focus on system performance and reliability, the Director Observability primarily manages observability strategies and teams, whereas the Site Reliability Engineer is hands-on, building and maintaining reliable systems. The roles complement each other in ensuring optimal system performance and uptime.

What are the key skills and qualifications needed to thrive as a Director of Observability, and why are they important?

To thrive as a Director of Observability, you need deep expertise in monitoring, logging, and distributed systems, typically backed by a degree in computer science or a related field and extensive experience in IT or DevOps leadership roles. Proficiency with observability tools such as Prometheus, Grafana, Datadog, Splunk, and APM solutions, along with knowledge of cloud platforms and relevant certifications, is essential. Strong leadership, strategic thinking, and communication skills help drive cross-functional initiatives and foster a culture of reliability. These skills and qualities are crucial for ensuring system health, rapid incident response, and alignment between technical teams and organizational objectives.

How does a Director of Observability typically collaborate with engineering and operations teams to drive organizational goals?

A Director of Observability works closely with engineering and operations teams to ensure that systems are monitored effectively and issues are identified and resolved quickly. This collaboration often involves developing unified monitoring strategies, aligning observability tools and processes, and facilitating incident response post-mortems. The Director also leads cross-functional meetings to establish best practices, set key performance indicators (KPIs), and ensure observability is integrated into the software development lifecycle. By acting as a bridge between technical teams, they help foster a culture of transparency, reliability, and continuous improvement.

What does a Director of Observability do?

A Director of Observability leads the strategy and implementation of monitoring, logging, and tracing systems to ensure the health and performance of technical infrastructure. They work with engineering and operations teams to develop best practices, select appropriate tools, and set standards for observability across the organization. Their goal is to provide visibility into system behavior, quickly identify and resolve incidents, and support continuous improvement in system reliability and performance.
What are the most commonly searched types of Observability jobs in Utah? The most popular types of Observability jobs in Utah are:
What are popular job titles related to Director Observability jobs in Utah? For Director Observability jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Director Observability jobs in Utah look for? The top searched job categories for Director Observability jobs in Utah are:
What cities in Utah are hiring for Director Observability jobs? Cities in Utah with the most Director Observability job openings:
Director Observability jobs near you
Director of Technology Operations

Director of Technology Operations

Clicklease

West Valley City, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Established in 2018, Clicklease is dedicated to empowering small business owners frequently overlooked by traditional lenders. Our headquarters are located in the vibrant city of Draper, UT, with operations extending to Radial, Alajuela, Costa Rica. We've cultivated a dynamic environment where equipment financing goes beyond being a mere service; it acts as the gateway to realizing entrepreneurial dreams.
Our Core Values:
1. We Are A Happy Company:
At Clicklease, happiness is not just a byproduct; it's a fundamental value. Join a workplace where positivity and joy are cultivated, creating an environment where you can bring your best self to work every day.
2. We Celebrate Collective Intelligence:
We thrive on the brilliance of collaboration. Clicklease is a space where diverse minds come together, combining their intelligence to create solutions that matter. Your ideas are not just heard; they're celebrated.
3. We Practice Empathy:
Empathy isn't just a word in our dictionary; it's a daily practice. Join a team that values understanding and compassion. At Clicklease, we recognize the human side of business and foster a culture where empathy is a guiding principle.
4. We Listen & Learn:
Growth is a continuous journey at Clicklease. We believe in listening and learning from one another. Your insights and experiences contribute to our collective knowledge, making us stronger as a team.
Our Mission:
At Clicklease, we have a clear purpose - to fulfill the capital needs of underserved entrepreneurs and their Main Street Businesses. We achieve this mission through simple, fast, and innovative equipment leasing solutions. This is not just a statement; it's the driving force behind everything we do.
About the Role
The Director of Technology Operations is responsible for leading Clicklease's Technology Operations function, including IT Operations, DevOps, Infrastructure & Cloud Operations, Platform Reliability, and Information Security operations.
This role owns the operational strategy, governance, reliability, scalability, and security of the company's technology environment while ensuring operational excellence across internal systems and customer-facing infrastructure.
The Director of Technology Operations partners closely with Engineering, Product, Compliance, and Executive leadership to ensure Clicklease's technology platforms remain secure, scalable, compliant, and operationally resilient in a fast-paced fintech environment.
This role is ideal for a technology leader who enjoys building operational maturity, improving system reliability, strengthening security posture, scaling technical organizations, and developing high-performing teams.
The Team
You'll lead a cross-functional Technology Operations organization responsible for:
  • Internal IT systems and support operations
  • Cloud infrastructure and platform operations
  • DevOps and infrastructure automation
  • Platform reliability and observability
  • Security operations and operational risk management
  • Incident response and operational governance

This organization partners closely with Engineering, Product, Compliance, Risk, and business stakeholders to support secure, scalable, and reliable technology operations across Clicklease.
What You'll Do
  • Lead and scale the company's Technology Operations function across IT Operations, DevOps, Platform Reliability, Infrastructure Operations, and Information Security
  • Define and execute the operational strategy for infrastructure reliability, scalability, availability, operational maturity, and security posture
  • Establish operational governance standards, service management processes, incident response frameworks, and operational accountability models aligned with fintech and compliance requirements
  • Own operational performance metrics, including infrastructure reliability, incident response effectiveness, platform uptime, operational scalability, and service delivery performance
  • Partner closely with Engineering leadership to improve infrastructure automation, CI/CD maturity, observability, operational tooling, and platform performance
  • Oversee cybersecurity operational initiatives, including access controls, vulnerability management, operational risk mitigation, security monitoring, and security incident response
  • Drive operational excellence initiatives focused on process improvement, resiliency, automation, and long-term operational scalability
  • Own vendor management, operational tooling strategy, infrastructure investments, and third-party operational partnerships
  • Lead organizational planning for the Technology Operations function, including team structure, hiring, coaching, performance management, succession planning, and employee development
  • Build and develop high-performing technical leaders and teams while establishing clear accountability, ownership, and operational expectations
  • Collaborate cross-functionally with Engineering, Product, Compliance, Finance, and Executive leadership to align operational priorities with company objectives and growth plans
  • Support business continuity, disaster recovery readiness, operational risk management, and audit/compliance initiatives

Decision-Making & Ownership
This role has responsibility for:
  • Operational governance and standards across Technology Operations
  • Infrastructure and operational tooling decisions
  • Incident management and escalation frameworks
  • Operational readiness and reliability strategy
  • Security operations coordination and remediation prioritization
  • Technology Operations workforce planning and organizational design
  • Vendor and infrastructure operational partnerships
  • Operational KPI and SLA/SLO management

What You Have
  • 8+ years of experience leading technology operations, infrastructure, DevOps, IT, Site Reliability Engineering (SRE), or Information Security teams
  • 5+ years of experience leading technical teams with direct people leadership responsibilities
  • Experience leading multi-functional operational technology organizations in cloud-based environments
  • Experience managing cloud infrastructure and operational environments in AWS, Azure, or similar cloud platforms
  • Experience implementing operational governance processes related to incident management, reliability engineering, infrastructure operations, security operations, and operational risk management
  • Experience working within regulated or compliance-focused environments such as fintech, financial services, SaaS, or healthcare
  • Experience developing operational scorecards, service performance metrics, reliability targets, and operational roadmaps
  • Experience partnering cross-functionally with Engineering, Compliance, Product, and Executive stakeholders
  • Strong leadership, coaching, organizational development, and performance management capabilities
  • Ability to balance strategic operational planning with executional excellence
  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or equivalent practical experience

What Will Make You Stand Out
  • Experience leading Technology Operations within a high-growth fintech or SaaS environment
  • Experience supporting SOC 2, PCI-DSS, ISO 27001, or similar security/compliance frameworks
  • Experience implementing Infrastructure-as-Code and modern DevOps automation practices
  • Experience leading operational maturity transformations or cloud modernization initiatives
  • Experience scaling technical operations teams during periods of rapid organizational growth
  • Experience building reliability engineering, observability, or incident management programs

What Success Looks Like in the First 6 Months
  • Establish clear operational ownership, governance standards, and accountability models across Technology Operations
  • Improve operational visibility through standardized monitoring, observability, incident management, and operational reporting
  • Deliver measurable improvements in infrastructure reliability, operational response times, platform stability, and security posture
  • Strengthen operational partnership models between Technology Operations, Engineering, Product, and Compliance teams
  • Implement scalable operational processes that improve resiliency, operational maturity, and long-term maintainability
  • Build organizational clarity across the Technology Operations function, including role accountability, operational metrics, and leadership expectations

Why Join Clicklease
Clicklease is transforming how small businesses access the equipment they need to grow. Our technology platform uses data and automation to make equipment financing faster, simpler, and more accessible for business owners across the United States.
At Clicklease, you'll work on meaningful problems that directly impact small businesses while collaborating with a team that values ownership, accountability, and continuous improvement.
We look for people who take initiative, work collaboratively, and care deeply about delivering great outcomes for customers and partners.
In return, you'll have the opportunity to grow your career, contribute to a rapidly scaling fintech platform, and work alongside talented colleagues who are passionate about building great products and services.
What We Offer
Clicklease offers a competitive compensation and benefits package designed to support employees and their families.
Benefits may include:
  • Competitive salary
  • Medical, dental, and vision insurance
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options
  • 401(k) with company match
  • Employer-paid short-term disability (STD), long-term disability (LTD), and life insurance
  • Paid time off and company holidays
  • Paid maternity leave
  • Professional development and learning opportunities

Benefits eligibility and details may vary based on role and employment status.

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