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Director Observability Jobs in Utah (NOW HIRING)

ACD Direct

Techops Engineer -Mid Level

Farmington, UT · On-site

$52K - $85K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our ... Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or similar). * Background in ...

ACD Direct

Techops Engineer -Mid Level

Farmington, UT · Remote

$52K - $85K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our ... Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or similar). * Background in ...

ACD Direct

Techops Engineer -Senior Level

Farmington, UT · Remote

$99K - $136K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our ... Architect and improve monitoring, alerting, and observability tooling across all production and non ...

Atonom

Jr. Full-Stack Software Engineer

Provo, UT

... and observability. * Ship high-quality, secure features from spec to production, including API ... Real ownership of systems with direct customer impact. * A tight-knit team where your ideas can ...

Atonom

Full-Stack Software Engineer

Provo, UT · On-site

$60K - $85K/yr

... and observability. * Ship high-quality, secure features from spec to production, including API ... Real ownership of systems with direct customer impact. * A tight-knit team where your ideas can ...

Atonom

Jr. Full-Stack Software Engineer

Provo, UT · On-site

... and observability. * Ship high-quality, secure features from spec to production, including API ... Real ownership of systems with direct customer impact. * A tight-knit team where your ideas can ...

Atonom

Full-Stack Software Engineer

Provo, UT · On-site

... and observability. * Ship high-quality, secure features from spec to production, including API ... Real ownership of systems with direct customer impact. * A tight-knit team where your ideas can ...

Atonom

Full-Stack Software Engineer

Provo, UT · On-site

... and observability. * Ship high-quality, secure features from spec to production, including API ... Real ownership of systems with direct customer impact. * A tight-knit team where your ideas can ...

Atonom

Jr. Full-Stack Software Engineer

Provo, UT · On-site

$45K - $60K/yr

... and observability. * Ship high-quality, secure features from spec to production, including API ... Real ownership of systems with direct customer impact. * A tight-knit team where your ideas can ...

Atonom

Senior Full-Stack Software Engineer

Provo, UT · On-site

$110K - $145K/yr

... and observability. * Ship high-quality, secure features from spec to production including API ... Real ownership of systems with direct customer impact. * A tight-knit team where your ideas can ...

Atonom

Senior Full-Stack Software Engineer

Provo, UT

... and observability. * Ship high-quality, secure features from spec to production including API ... Real ownership of systems with direct customer impact. * A tight-knit team where your ideas can ...

Atonom

Senior Full-Stack Software Engineer

Provo, UT · On-site

... and observability. * Ship high-quality, secure features from spec to production including API ... Real ownership of systems with direct customer impact. * A tight-knit team where your ideas can ...

Bread Financial

Senior Staff Agentic AI Engineer

Draper, UT · On-site +1

$99K - $134K/yr

... strong observability and evaluation pipelines. You will mentor engineers and help uphold high ... Director and above Direct Reports : 0 Work Environment * Normal office environment. (Remote or ...

Socket.dev

Principal Engineer

Cottonwood Heights, UT · On-site

$180 - $240/hr

Reports to: Sr. Director of IT Location: Cottonwood Heights, Utah (Hybrid - 3x/week in-office) or ... observability monitoring, and alerting that give consumers of your systems a high level of ...

CSC-Generatio

Principal Engineer

Cottonwood Heights, UT · On-site

$170 - $210/hr

Reports to: Sr. Director of IT Location: Cottonwood Heights, Utah (Hybrid - 3x/week in-office) or ... observability monitoring, and alerting that give consumers of your systems a high level of ...

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Director Observability information

What does a director of observability do?

A Director of Observability leads the strategy and implementation of monitoring, logging, and tracing systems to ensure the health and performance of technical infrastructure. They work with engineering and operations teams to develop best practices, select appropriate tools, and set standards for observability across the organization. Their goal is to provide visibility into system behavior, quickly identify and resolve incidents, and support continuous improvement in system reliability and performance.

How does a director of observability typically collaborate with engineering and operations teams to drive organizational goals?

A Director of Observability works closely with engineering and operations teams to ensure that systems are monitored effectively and issues are identified and resolved quickly. This collaboration often involves developing unified monitoring strategies, aligning observability tools and processes, and facilitating incident response post-mortems. The Director also leads cross-functional meetings to establish best practices, set key performance indicators (KPIs), and ensure observability is integrated into the software development lifecycle. By acting as a bridge between technical teams, they help foster a culture of transparency, reliability, and continuous improvement.

What are the key skills and qualifications needed to thrive as a director of observability, and why are they important?

To thrive as a Director of Observability, you need deep expertise in monitoring, logging, and distributed systems, typically backed by a degree in computer science or a related field and extensive experience in IT or DevOps leadership roles. Proficiency with observability tools such as Prometheus, Grafana, Datadog, Splunk, and APM solutions, along with knowledge of cloud platforms and relevant certifications, is essential. Strong leadership, strategic thinking, and communication skills help drive cross-functional initiatives and foster a culture of reliability. These skills and qualities are crucial for ensuring system health, rapid incident response, and alignment between technical teams and organizational objectives.

What is the difference between Director Observability vs Site Reliability Engineer?

AspectDirector ObservabilitySite Reliability Engineer
Primary FocusOversees observability strategies, tools, and teams to ensure system visibility and performanceBuilds and maintains reliable systems, automates deployment, and manages incident response
CredentialsTypically requires advanced knowledge of monitoring, cloud platforms, and leadership experienceOften has software engineering background, with skills in scripting, automation, and systems engineering
Work EnvironmentLeads teams in tech companies, focusing on monitoring and analytics toolsWorks closely with development and operations teams to ensure system reliability

While both roles focus on system performance and reliability, the Director Observability primarily manages observability strategies and teams, whereas the Site Reliability Engineer is hands-on, building and maintaining reliable systems. The roles complement each other in ensuring optimal system performance and uptime.

What are the most commonly searched types of Observability jobs in Utah?

The most popular types of Observability jobs in Utah are:

What are popular job titles related to Director Observability jobs in Utah?

For Director Observability jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Director Observability jobs in Utah look for?

The top searched job categories for Director Observability jobs in Utah are:

What cities in Utah are hiring for Director Observability jobs?

Cities in Utah with the most Director Observability job openings:

Director Observability jobs near you

Techops Engineer -Mid Level

ACD Direct

Farmington, UT • On-site

$52K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

TechOps Engineer - Mid Level
About the Role?
We're looking for a hands-on Mid-Level TechOps Engineer to join our fully remote team and help us build, automate, and maintain the infrastructure that powers contact center technology for B2B clients across the country. If you can own a CI/CD pipeline end-to-end, feel at home in a cloud console, and care about getting the details right - we want to talk.
What do we do?
ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity. ACD is a B2B Contact Center Technology company building and operating the infrastructure that keeps modern contact centers running at scale. Our platform is cloud-native, security-first, and built by a fully distributed team spread across the United States. We move fast, document everything, and treat operational excellence as a core value - not an afterthought.
Limitations:
Applicant preferred to be located within a 50 mile radius of Salt Lake City, Utah. Although position is remote employee will be required to visit data center on a quarterly basis. It is not required for the employee to be located in the state of Utah.
What will you do?
  • Build, manage, and continuously improve CI/CD pipelines for serverless and containerized applications with minimal supervision.
  • Automate deployment, configuration, scaling, and monitoring workflows using best-practice tooling.
  • Monitor infrastructure, applications, and services - investigate alerts, diagnose root causes, and resolve incidents independently.
  • Contribute to Infrastructure as Code (IaC) and configuration management initiatives.
  • Participate in security reviews, vulnerability assessments, and PCI DSS compliance monitoring - including patching and audit log maintenance.
  • Collaborate with Engineering and QA teams to improve deployment velocity and release quality.
  • Help onboard and guide junior team members, sharing knowledge and best practices.
  • Maintain clear, accurate documentation for systems, runbooks, and operational processes.
  • Participate in Agile SDLC ceremonies and contribute to sprint-based delivery.

What You Bring
  • 1-4 years of hands-on experience in DevOps, TechOps, Systems Engineering, or a closely related field.
  • Solid experience with CI/CD tooling - GitHub Actions, GitLab CI, Jenkins, or equivalent.
  • Comfortable working with cloud platforms (AWS, Azure, or GCP); familiar with core services like compute, networking, storage, and IAM.
  • Working knowledge of containerization (Docker) and basic orchestration concepts.
  • Experience with scripting or automation (Bash, Python, or similar).
  • Understanding of infrastructure-as-code principles; some hands-on experience with Terraform or equivalent.
  • Familiarity with security fundamentals - access controls, encryption, patching, and audit logging.
  • Strong written communication skills; you write documentation that teammates actually want to read.
  • Ability to work independently in a fully remote, async-friendly environment.

Nice to Have
  • Experience supporting PCI DSS compliance requirements.
  • Exposure to Kubernetes or container orchestration platforms.
  • Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or similar).
  • Background in contact center, telecom, or SaaS infrastructure environments.
  • Experience with SMS platforms or telecommunications APIs.

Growth & Mentorship
This role sits squarely in the middle of our TechOps career ladder, with a clear path toward senior-level ownership. You'll be supported by senior engineers who are invested in your growth and expected to start passing that investment down to junior teammates. We prioritize people who are curious, communicative, and always looking to level up.
How we will support you?
Salary:
  • $52,000-85,000/yr depending on experience level

- Remote and Inoffice Work
- Equipment Provided:
  • Laptop
  • Headset
  • Monthly Cell Phone Stipend
  • Monthly Internet Stipend

- Benefits:
  • Medical/Vision and Dental Insurance
  • Personal Accident Insurance
  • 401(k)/Roth with matching
  • Tiered PTO based upon length of employment
  • Discounts & Life Services offered through Optum EAP

- Team Environment - The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 20 years!)
**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law. We are a fully remote company. Our team spans every U.S. time zone and we are committed to building an inclusive, async-friendly culture where great work speaks for itself.
By submitting an application to this position I acknowledge that ACD may use automated tools, including Applicant Tracking Systems (ATS) and Artificial Intelligence (AI), to assist in reviewing and prioritizing my application based on job-related qualifications. I understand these tools are assistive only and that final hiring decisions are made by human reviewers. I have read the Use of Automated Screening & AI Tools disclosure and understand I may request a manual review or reasonable accommodation by contacting acdhr@acddirect.com.

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