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Director Service Excellence Jobs (NOW HIRING)

Unity ILS Inc

Director Service Provider

Anaheim, CA · On-site

$20/hr

As a Direct Service Provider, you'll support individuals with disabilities or special needs in ... Driven by a commitment to excellence, Unity ILS delivers personalized services that empower clients ...

Levata

Director, Service Operations

Louisville, KY · On-site

This role provides full ownership of service delivery execution, operational excellence, and team ... The Director will partner closely with executive leadership and cross-functional stakeholders to ...

Unity ILS Inc

Director Service Provider

Anaheim, CA · On-site

$20/hr

As a Direct Service Provider, you'll support individuals with disabilities or special needs in ... Driven by a commitment to excellence, Unity ILS delivers personalized services that empower clients ...

Levata

Director, Service Operations

Louisville, KY · On-site

This role provides full ownership of service delivery execution, operational excellence, and team ... The Director will partner closely with executive leadership and cross-functional stakeholders to ...

Optimum

Director Service Delivery & Process

Bethpage, NY · On-site

$217K/yr

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! The Director, Service Delivery & Process Management is responsible for defining ...

Optimum

Director Service Delivery & Process

Bethpage, NY · On-site

$217K/yr

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! The Director, Service Delivery & Process Management is responsible for defining ...

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Director Service Excellence information

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$35K

$92.1K

$175K

How much do director service excellence jobs pay per year?

As of Jul 13, 2026, the average yearly pay for director service excellence in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

How does a Director of Service Excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What are the key skills and qualifications needed to thrive as a Director of Service Excellence, and why are they important?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

What does a Director of Service Excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.
More about Director Service Excellence jobs
What cities are hiring for Director Service Excellence jobs? Cities with the most Director Service Excellence job openings:
What are the most commonly searched types of Service Excellence jobs? The most popular types of Service Excellence jobs are:
What states have the most Director Service Excellence jobs? States with the most job openings for Director Service Excellence jobs include:
What job categories do people searching Director Service Excellence jobs look for? The top searched job categories for Director Service Excellence jobs are:
Director Service Excellence jobs near you
Infographic showing various Director Service Excellence job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.
Director Service Provider

Director Service Provider

Unity ILS Inc

Anaheim, CA • On-site

$20/hr

Part-time

Re-posted 5 hours ago

Job description

Overview: As a Direct Service Provider, you'll support individuals with disabilities or special needs in their daily activities to enhance their quality of life. Your role involves providing personal care, assisting with mobility, managing medications, and offering emotional support.

Responsibilities:

  1. Assist with personal care like bathing, grooming, and feeding.
  2. Help with mobility, transfers, and accompany individuals during outings.
  3. Administer medications as prescribed and maintain accurate records.
  4. Aid in light housekeeping, meal preparation, and grocery shopping.
  5. Provide companionship, active listening, and encouragement.
  6. Facilitate participation in social activities and community events.
  7. Implement behavior support plans and manage challenging behaviors.
  8. Maintain clear communication with individuals, families, and team members.
  9. Document services provided, observations, and incidents accurately.
  10. Participate in ongoing training and development opportunities.

Qualifications:

  1. High school diploma or equivalent required.
  2. Experience working with individuals with disabilities preferred.
  3. Compassion, empathy, and patience in dealing with challenges.
  4. Strong communication and interpersonal skills.
  5. Flexibility, adaptability, and reliability.
  6. Ability to lift and maneuver individuals safely.
  7. Respect for confidentiality and individual rights.
  8. Willingness to undergo background checks and meet regulatory requirements.

Company Description

Unity Independent Living Solutions (Unity ILS) is dedicated to empowering individuals to live independently and enhance their quality of life. As a leading provider of support services, Unity ILS offers comprehensive solutions tailored to the unique needs of each client.
At Unity ILS, we understand the importance of independence and autonomy. Our mission is to enable individuals to live life on their terms, regardless of age, ability, or circumstance. Whether it's assistance with daily tasks, accessibility modifications, or specialized care, we provide compassionate support that promotes independence and dignity.
Driven by a commitment to excellence, Unity ILS delivers personalized services that empower clients to lead fulfilling lives in their own homes and communities. Our team of dedicated professionals is trained to provide compassionate care, foster meaningful connections, and promote a sense of belonging and well-being.
With Unity ILS, individuals and families can trust that they're receiving the highest standard of care and support. We strive to make a positive difference in the lives of those we serve, helping them achieve their goals and live life to the fullest.
Experience the freedom of independent living with Unity ILS – where support meets empowerment, and every individual's journey is valued and respected.