ZipRecruiter

Log In

1

Director Service Excellence Jobs (NOW HIRING)

R1

Senior Director Service Delivery

$152K - $231K/yr

The Senior Director of Client Service Delivery leads client delivery operations, strengthens executive relationships, and drives service excellence across assigned accounts. Serving as a key liaison ...

R1

Senior Director Service Delivery

$152K - $231K/yr

The Senior Director of Client Service Delivery leads client delivery operations, strengthens executive relationships, and drives service excellence across assigned accounts. Serving as a key liaison ...

Quantum

Sr Dir Service

Centennial, CO · On-site

$97K - $115K/yr

Drive operational excellence through data-driven decision making, KPI management, workforce ... Professional Services & Customer Delivery * Oversee global onboarding, implementation, and ...

Quantum US

Sr Dir Service

Englewood, CO · On-site

$97K - $115K/yr

Drive operational excellence through data-driven decision making, KPI management, workforce ... Professional Services & Customer Delivery * Oversee global onboarding, implementation, and ...

Doist

$165 - $247/hr

The Director, Clinical Excellence will lead the clinical excellence managers in their region ... Regularly meet with Field Service Managers with assigned territories to drive customer success ...

New

Coats Group plc

NY · On-site

$180 - $240/hr

Business Excellence Director Location: EMEA Coats is a world leader in thread manufacturing and ... Track key performance metrics (productivity, quality, cost, service) and ensure visibility and ...

ABB

Senior Director, Service Manager

West Sacramento, CA · On-site

As the Senior Director, Service Manager you will lead the Electrification Service team in the West ... Own full regional P&L performance, driving financial results, productivity, operational excellence ...

ABB

Senior Director, Service Manager

Portland, OR · Remote

As the Senior Director, Service Manager you will lead the Electrification Service team in the West ... Own full regional P&L performance, driving financial results, productivity, operational excellence ...

ABB

Senior Director, Service Manager

Denver, CO · Remote

As the Senior Director, Service Manager you will lead the Electrification Service team in the West ... Own full regional P&L performance, driving financial results, productivity, operational excellence ...

ABB

Senior Director, Service Manager

NM · Remote

As the Senior Director, Service Manager you will lead the Electrification Service team in the West ... Own full regional P&L performance, driving financial results, productivity, operational excellence ...

ABB

Senior Director, Service Manager

Phoenix, AZ · Remote

As the Senior Director, Service Manager you will lead the Electrification Service team in the West ... Own full regional P&L performance, driving financial results, productivity, operational excellence ...

ABB

Senior Director, Service Manager

Bellevue, WA · Remote

As the Senior Director, Service Manager you will lead the Electrification Service team in the West ... Own full regional P&L performance, driving financial results, productivity, operational excellence ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsDirector Service Excellence Jobs

Director Service Excellence information

See salary details

$35K

$92.1K

$175K

How much do director service excellence jobs pay per year?

As of Aug 20, 2026, the average yearly pay for director service excellence in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What does a director of service excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.

What are the key skills and qualifications needed to thrive as a director of service excellence?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

How does a director of service excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

More about Director Service Excellence jobs

What cities are hiring for Director Service Excellence jobs?

Cities with the most Director Service Excellence job openings:

What are the most commonly searched types of Service Excellence jobs?

The most popular types of Service Excellence jobs are:

What states have the most Director Service Excellence jobs?

States with the most job openings for Director Service Excellence jobs include:

What job categories do people searching Director Service Excellence jobs look for?

The top searched job categories for Director Service Excellence jobs are:

Director Service Excellence jobs near you
Infographic showing various Director Service Excellence job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.

Senior Director Service Delivery

R1

Remote

$152K - $231K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

R1 RCM rating

6.9

Company rating: 6.9 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

134th of 151 rated financial services

Job description

R1 delivers technology-enabled solutions that improve patient experience and financial performance for hospitals, health systems, and medical groups. Leveraging revenue cycle expertise, analytics, AI, automation, and workflow orchestration, R1 helps healthcare organizations drive measurable operational results.
The Senior Director of Client Service Delivery leads client delivery operations, strengthens executive relationships, and drives service excellence across assigned accounts. Serving as a key liaison between Customer Partners and Operations, this leader translates client priorities into performance insights, actionable strategies, and operational improvements. The ideal candidate brings deep healthcare revenue cycle expertise, strong analytics, and executive-level influence.
Here's What You Can Expect
  • Develop executive-ready presentations and client updates aligned to business priorities.
  • Serve as a functional and technical expert supporting strategy, best practices, optimization, and transformation initiatives.
  • Lead performance analytics and reporting to communicate results, trends, risks, and opportunities.
  • Translate insights into actionable strategies, remediation plans, and performance improvements.
  • Align client and internal teams around shared goals, partnership strength, and accelerated outcomes.
  • Identify opportunities to improve service delivery, operational performance, and revenue cycle results.
  • Partner with R1 operations and functional leaders to assess performance, mitigate risk, and drive execution.
  • Support development and growth of the Revenue Cycle Team.
  • Perform other duties as assigned.

Qualifications
  • Bachelor's degree required; equivalent experience may be considered.
  • Experience Level
  • 10+ years of experience, including 7+ years in management.

For this US-based position, the base pay range is $152,163.00 - $231,483.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
This job is eligible to participate in our annual bonus plan at a target of 25.00%
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook

What R1 RCM employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

R1 RCM logo

About R1 RCM

Sourced by ZipRecruiter

R1 RCM, Inc., based in Salt Lake City, UT, US, is a leading provider of technology-enabled revenue cycle management services which transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups. R1’s proven, scalable operational model seamlessly complements a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows. Founded in 2003, the company was initially named Accretive Health. It became R1 RCM in 2017 following a significant commitment by Ascension, the largest non-profit health system in the U.S., to long-term partnerships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Murray, UT, US

Year founded

2003

Social media

FacebookTwitter

View All R1 RCM Jobs

Apply