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Director Service Excellence Jobs in Arizona (NOW HIRING)

Bex Partners

System Administrator

Phoenix, AZ · Hybrid

Senior Director, Service Operations About the Role: Visory is seeking a System Administrator to ... Client Communication & Service Excellence : Deliver exceptional customer service via phone and ...

eventnetwork

Store Director @ Phoenix Zoo

Phoenix, AZ · On-site

As the Store Director, you will lead a talented team of Assistant Store Directors, Sales Leads, and ... Guest Service Excellence: Ensure every guest receives outstanding service, contributing to a ...

eventnetwork

Store Director @ Phoenix Zoo

Phoenix, AZ · On-site

As the Store Director, you will lead a talented team of Assistant Store Directors, Sales Leads, and ... Guest Service Excellence: Ensure every guest receives outstanding service, contributing to a ...

Certex USA, Inc

Procurement Director

Phoenix, AZ · On-site

$135K - $140K/yr

Position Overview The Procurement Director is responsible for leading and optimizing the ... service excellence. The role oversees strategic sourcing, supplier performance, and inventory ...

Certex USA Inc

Procurement Director

Phoenix, AZ · On-site

Position Overview The Procurement Director is responsible for leading and optimizing the ... service excellence. The role oversees strategic sourcing, supplier performance, and inventory ...

Certex USA LLC

Procurement Director

Phoenix, AZ · On-site

Position Overview The Procurement Director is responsible for leading and optimizing the ... service excellence. The role oversees strategic sourcing, supplier performance, and inventory ...

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Director Service Excellence information

See Arizona salary details

$32.6K

$85.8K

$163.1K

How much do director service excellence jobs pay per year?

As of May 28, 2026, the average yearly pay for director service excellence in Arizona is $85,802.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $102,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Service Excellence, and why are they important?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

How does a Director of Service Excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What does a Director of Service Excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

What are popular job titles related to Director Service Excellence jobs in Arizona? For Director Service Excellence jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Director Service Excellence jobs in Arizona look for? The top searched job categories for Director Service Excellence jobs in Arizona are:
What cities in Arizona are hiring for Director Service Excellence jobs? Cities in Arizona with the most Director Service Excellence job openings:
Director Service Excellence jobs near you
Service Excellence Coordinator

Service Excellence Coordinator

Valleywise Health System

Phoenix, AZ • On-site

$36.94 - $54.49/hr

Other

Posted 19 days ago

Valleywise Health rating

7.4

Company rating: 7.4 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

248th of 864 rated healthcare providers

Job description

Under the general direction of the Director of Quality and Regulatory, the Service Excellence Coordinator proactively engages with patients to identify and resolve potential issues before they become complaints. This position role models service standards and service recovery, mentors, and supports staff and department leaders to address concerns and complaints at the point of service. Manages complaints and grievances promptly, collaborating with department managers and directors, staff, and providers to prevent complaints from escalating to grievances. Ensures reports are filed and follow-up with patients completed within defined timelines. Supports Patient rights and responsibilities. Demonstrates creative problem-solving with a focus on service excellence, teamwork, and collaboration.
Annual Salary Range: $76,835.20 - $113,339.20
Qualifications
Education:
  • Prefer a bachelor's degree in nursing.

Experience:
  • Must have a minimum of five (5) years of progressively responsible nursing experience that demonstrates an understanding of the required knowledge, skills, and abilities.
  • Must have prior experience working in a hospital setting.
  • Prefer experience in service excellence role and/or leadership position in healthcare.

Specialized Training:
  • Midas reporting system.

Certification/Licensure:
  • Must possess a current, valid AZ RN license, temporary AZ RN license, or valid compact RN licensure for the current state of practice.

Knowledge, Skills, and Abilities:
  • Bilingual (English/Spanish) is preferred.
  • Requires the ability to read, write, and speak effectively in English.
  • Requires excellent communication skills (oral, written, and electronic).
  • Requires strong listening skills in an objective manner reflecting the patient's perspective.
  • Must have skill in interviewing and collecting pertinent data.
  • Must demonstrate strong customer service skills/interpersonal interactions and have the ability to handle difficult and angry people constructively.
  • Must be able to establish and maintain effective working relationships with others.
  • Requires strong prioritization skills and effective reporting (written and verbal) skills.

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