ZipRecruiter

Log In

1

Service Excellence Manager Jobs in Virginia (NOW HIRING)

Lingo Staffing

Sales & Service Manager

Richmond, VA · On-site

$50K - $85K/yr

Maintain strong client relationships through proactive communication and service excellence ... Management experience, including team leadership and performance oversight. * Exceptional customer ...

PetSuites

Customer Service Supervisor

Chesapeake, VA · On-site

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

PetSuites

Customer Service Supervisor

Newport News, VA · On-site

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

PetSuites

Customer Service Supervisor

Newport News, VA · On-site

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

Goodman Truck & Tractor

Service Manager

Amelia, VA

Service Manager Department: Service Reports To: General Manager / Owner Overview Since 1951 our ... Deliver service excellence through ongoing engagement, expert guidance, and promoting a culture of ...

Goodman Truck & Tractor

Service Manager

Amelia, VA · On-site

Service Manager Department: Service Reports To: General Manager / Owner Overview Since 1951 our ... Deliver service excellence through ongoing engagement, expert guidance, and promoting a culture of ...

Pavion

Service Manager

Ashburn, VA · On-site

$130K/yr

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable ... Managing service operations, scheduling, and resource planning to ensure timely and efficient ...

Excelsior Pay Group

Payroll Manager

Ashburn, VA · On-site

Evaluate workforce management system changes required for clients and implement and test required ... Utilize all internal tools & defined processes to ensure optimal productivity, service excellence ...

WellsColeman

Tax Senior/Manager

Richmond, VA · On-site

... service. * Excellence: Consistently exceed client expectations with high-quality work delivered on ... Summary of the Role We are seeking a Tax Senior/Manager with 5+ years of public accounting ...

WellsColeman

Tax Senior/Manager

Richmond, VA

... service. * Excellence: Consistently exceed client expectations with high-quality work delivered on ... Summary of the Role We are seeking a Tax Senior/Manager with 5+ years of public accounting ...

WellsColeman

Tax Senior/Manager

Richmond, VA · On-site

... service. * Excellence: Consistently exceed client expectations with high-quality work delivered on ... Summary of the Role We are seeking a Tax Senior/Manager with 5+ years of public accounting ...

Sharp Details

Service Hub Manager

Sterling, VA · On-site

... excellence. RESPONSIBILITIES * Oversee the operations of the airport's service hub, ensuring ... Manage and coordinate various service departments within the hub * Develop and implement strategies ...

next page

Showing results 1-20

All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Virginia

Service Excellence Manager information

See Virginia salary details

$32.7K

$69.4K

$117.5K

How much do service excellence manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service excellence manager in Virginia is $69,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $79,800.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
What are the most commonly searched types of Service Excellence jobs in Virginia? The most popular types of Service Excellence jobs in Virginia are:
What are popular job titles related to Service Excellence Manager jobs in Virginia? For Service Excellence Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Excellence Manager jobs in Virginia look for? The top searched job categories for Service Excellence Manager jobs in Virginia are:
What cities in Virginia are hiring for Service Excellence Manager jobs? Cities in Virginia with the most Service Excellence Manager job openings:
Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Virginia as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $69,370 per year, or $33.4 per hour.

Training and Service Excellence Specialist

University of Virginia

Charlottesville, VA • On-site

$48K - $96K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

University Of Virginia rating

7.9

Company rating: 7.9 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

207th of 616 rated colleges and universities

Job description

The Training and Service Excellence Specialist plays a vital role in supporting the delivery of exceptional patient and family experiences by designing, coordinating, and delivering training initiatives for frontline staff. This position partners closely with operational leaders to ensure service standards are consistently met through education, coaching, and continuous improvement. The ideal candidate brings a strong background in hospitality, training, project management, customer service, and process optimization within a healthcare or service-focused environment.
Key Responsibilities Include:
Training & Development
  • Designs and delivers onboarding and ongoing training programs to support staff in delivering high-quality, patient-centered service.
  • Develops training materials, including guides, job aids, visual content, and digital modules.
  • Assesses training needs through observation, feedback, and performance metrics.
  • Evaluates the effectiveness of training sessions and revises content based on outcomes and staff feedback.
  • Collaborates with leadership and technical teams to ensure alignment between training and current workflows, tools, and service expectations.

Patient Experience Support
  • Acts as a point of escalation for service recovery issues, supporting staff in resolving patient or visitor concerns.
  • Promotes a welcoming and professional environment that fosters open communication and collaboration.
  • Monitors service interactions and offers feedback or coaching to reinforce standards of excellence.
  • Works with managers and supervisors to identify opportunities for improvement in patient-facing processes and behaviors.

Project & Process Improvement
  • Participates in and occasionally leads departmental or cross-functional projects focused on patient satisfaction and operational improvement.
  • Tracks and analyzes service delivery metrics to assess trends and recommend training or process adjustments.
  • Assists in the coordination of vendor relationships related to training tools or service delivery resources.
  • Supports the development and implementation of new service initiatives and performance goals.

MINIMUM REQUIREMENTS
Education: Bachelor's degree or higher. Additional experience will be accepted in lieu of degree in some positions.
Experience: Three years experience
Licensure: None
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The pay range for this role is $48,462.00 - $96,925.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
Benefits
  • Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
  • Paid Time Off, Long-term and Short-term Disability, Retirement Savings
  • Health Saving Plans, and Flexible Spending Accounts
  • Certification and education support
  • Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment .

What University Of Virginia employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

University of Virginia logo

About University of Virginia

Sourced by ZipRecruiter

The University of Virginia is distinctive among institutions of higher education. Founded by Thomas Jefferson in 1819, the University sustains the ideal of developing, through education, leaders who are well-prepared to shape the future of the nation.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Charlottesville, VA, US

Year founded

1819

View All University of Virginia Jobs

Apply