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Service Excellence Manager Jobs in Virginia (NOW HIRING)

JANSON

Program Manager

Fairfax, VA · On-site

The ideal candidate will bring demonstrated experience managing construction, facilities ... service excellence. BENEFITS INCLUDE: · 401K with matching incentive · Short and Long-term ...

Keswick Hall and Club

Front Office Manager

Keswick, VA · On-site

$85K - $95K/yr

Key Responsibilities Guest Experience & Service Excellence · Ensure all guests receive personalized, anticipatory, and memorable service throughout their stay. · Manage VIP arrivals, special ...

Keswick Hall and Club

Front Office Manager

Keswick, VA · On-site

$85K - $95K/yr

Key Responsibilities Guest Experience & Service Excellence · Ensure all guests receive personalized, anticipatory, and memorable service throughout their stay. · Manage VIP arrivals, special ...

Pavion

Service Program Manager

Ashburn, VA

$130K - $150K/yr

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable ... Managing service operations, scheduling, and resource planning to ensure timely and efficient ...

New

JLL

Project Manager

Arlington, VA · On-site

... services, advisory and technology for our clients. We are committed to hiring the best, most ... Reporting to the BMO Process Excellence Manager, you will work closely with the product owner and ...

Red Lobster

General Manager

Fredericksburg, VA

$68K - $86K/yr

Demonstrated excellence in Service & Culinary Manager positions required * Proven leadership and performance record of success as a casual dining/full-service Restaurant Manager required (external ...

New

Red Lobster

General Manager

Fredericksburg, VA

$68K - $86K/yr

Demonstrated excellence in Service & Culinary Manager positions required * Proven leadership and performance record of success as a casual dining/full-service Restaurant Manager required (external ...

Red Lobster

General Manager

Fredericksburg, VA · On-site

$68K - $86K/yr

Demonstrated excellence in Service & Culinary Manager positions required * Proven leadership and performance record of success as a casual dining/full-service Restaurant Manager required (external ...

Red Lobster

General Manager

Fredericksburg, VA

$68K - $86K/yr

Demonstrated excellence in Service & Culinary Manager positions required * Proven leadership and performance record of success as a casual dining/full-service Restaurant Manager required (external ...

OWL Services

Service Technician

Richmond, VA · On-site

$27 - $42/hr

Who We Are OWL Services is the premier sales, installation, program management and service provider ... Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of ...

Up On The Roof

Manager

Charlottesville, VA

This position will require the management team member to show leadership and involvement in shift management, modeling hospitality and service excellence. Will be required to develop staff ...

Red Lobster

General Manager

Fredericksburg, VA

$68K - $86K/yr

... and service excellence and creating an over-the-top crew experience. Successful performance is measured through consistent delivery of balanced results from the perspective of guest, employee ...

Pavion

Service Program Manager

Ashburn, VA · On-site

$130K - $150K/yr

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable ... Managing service operations, scheduling, and resource planning to ensure timely and efficient ...

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Showing results 21-40

All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Virginia

Service Excellence Manager information

See Virginia salary details

$32.7K

$69.4K

$117.5K

How much do service excellence manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service excellence manager in Virginia is $69,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $79,800.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
What are the most commonly searched types of Service Excellence jobs in Virginia? The most popular types of Service Excellence jobs in Virginia are:
What are popular job titles related to Service Excellence Manager jobs in Virginia? For Service Excellence Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Excellence Manager jobs in Virginia look for? The top searched job categories for Service Excellence Manager jobs in Virginia are:
What cities in Virginia are hiring for Service Excellence Manager jobs? Cities in Virginia with the most Service Excellence Manager job openings:
Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Virginia as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $69,370 per year, or $33.4 per hour.

Front Office Manager

Donohoe Hospitality Services

Arlington, VA • On-site

$62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Front Office Manager
Residence Inn Arlington Ballston
Salary Range: $57,000 - $62,000 annually
Grow Your Career at Residence Inn Arlington Ballston!
Looking for a workplace that values you and your future? At Residence Inn Ballston, we offer more than just a job-we provide opportunities to learn, grow, and succeed in hospitality. Join a supportive, inclusive team where your contributions matter and your career goals are encouraged. Enjoy a prime location in the lively Ballston neighborhood, with restaurants, shopping, and entertainment just steps away. If you're passionate about creating exceptional guest experiences and ready to take the next step in your career, apply today and start building your future with us!
Position Summary
The Front Office Manager is responsible for overseeing all front office operations, ensuring outstanding guest service, operational efficiency, and team engagement. This leader manages daily front-desk functions, drives service excellence, supports revenue and guest-satisfaction goals, and develops team members to perform at their best.
The ideal candidate is a hands-on leader who balances operational discipline with a warm, approachable leadership style and a strong sense of accountability.
Key Responsibilities
Guest Experience & Service Excellence
  • Ensure all guests receive prompt, professional, and personalized service from arrival to departure
  • Resolve guest concerns and service recovery situations with urgency and professionalism
  • Maintain high guest satisfaction scores and service standards aligned with brand expectations
  • Monitor lobby presence and guest interactions to ensure a welcoming and engaging environment
  • Lead by example in delivering exceptional hospitality and creating memorable guest experiences

Operations Management
  • Oversee daily front office operations, including front desk, guest services, and night audit
  • Ensure accurate room assignments, billing, and reservation management
  • Maintain compliance with brand standards, policies, and operational procedures
  • Monitor occupancy, room availability, and service flow to support operational efficiency
  • Coordinate closely with Housekeeping, Engineering, and other departments to ensure readiness and service delivery

Team Leadership & Development
  • Recruit, train, coach, and develop front office team members
  • Conduct performance evaluations and provide ongoing feedback and support
  • Foster a positive, inclusive, and accountable team culture
  • Create and manage staff schedules to ensure appropriate coverage and productivity
  • Lead daily stand-up meetings and communicate operational priorities clearly

Financial & Administrative Oversight
  • Support budget management, labor control, and expense monitoring
  • Review daily reports and ensure accuracy in cash handling and financial transactions
  • Monitor payroll, overtime, and staffing levels to align with operational needs
  • Assist in achieving departmental revenue and profitability goals
  • Maintain accurate records and ensure compliance with company policies

Safety & Compliance
  • Ensure adherence to safety, security, and emergency procedures
  • Maintain compliance with brand, company, and regulatory requirements
  • Support training initiatives related to workplace safety and guest security
  • Respond appropriately to incidents and document reports as required

Qualifications
  • Minimum 2-3 years of hotel front office supervisory or management experience
  • Strong leadership, communication, and problem-solving skills
  • Experience in an upscale, lifestyle, or full-service hotel environment preferred
  • Proficiency in hotel property management systems (e.g., Opera, OnQ, or similar)
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Flexibility to work evenings, weekends, and holidays as operational needs require

Core Competencies
  • Guest Service Excellence
  • Team Leadership & Coaching
  • Operational Accountability
  • Conflict Resolution
  • Communication & Professionalism
  • Time Management
  • Decision-Making Under Pressure

Work Environment & Expectations
  • Fast-paced hospitality environment requiring frequent interaction with guests and team members
  • Ability to stand, walk, and move throughout the property for extended periods
  • Occasional lifting of up to 25 pounds
  • Availability to support operations during peak periods, emergencies, or staffing needs

Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. This position is included in the company's BONUS PROGRAM!
* Minimum 32 hours/week to qualify
We also offer daily pay access, which lets you receive your earnings the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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