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Quality Operations Manager Jobs in Virginia (NOW HIRING)

The Building People

Quality Manager

Quantico, VA

The Facilities Quality Manager will provide oversight and management of the facility operations and maintenance Quality Management Program. The job will be located On-Site in Quantico, VA

The Building People

Quality Manager

Quantico, VA · On-site

The Facilities Quality Manager will provide oversight and management of the facility operations and maintenance Quality Management Program. The job will be located On-Site in Quantico, VA

Alutiiq, LLC

Operations Manager

Sterling, VA · On-site

$135K - $170K/yr

The Operations Manager will serve as a key personnel position, acting as the primary point of ... Oversee the development and implementation of Quality Control Plans (QCP) and Occupational Safety ...

Koniag, Inc.

Operations Manager

Arlington, VA · On-site

$125K - $180K/yr

Manage operational budgets, track expenditures, and ensure cost-effective utilization of resources while maintaining quality standards * Ensure full compliance with all contract specifications ...

TekSky

Operations Manager

Chantilly, VA · On-site

Consistently upholding safety and quality standards will be an integral part of the role. Qualifications (Bi-lingual Spanish and English speaking) * Experience in operational management, planning ...

New

kgs

Operations Manager

Arlington, VA · On-site

Manage operational budgets, track expenditures, and ensure cost-effective utilization of resources while maintaining quality standards * Ensure full compliance with all contract specifications ...

kgs

Operations Manager

Arlington, VA

Manage operational budgets, track expenditures, and ensure cost-effective utilization of resources while maintaining quality standards * Ensure full compliance with all contract specifications ...

The Commonwealth

Operations Manager

Richmond, VA

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... quality of product, service levels, and overall satisfaction * Analyze service issues and ...

Alutiiq

Operations Manager

Sterling, VA

The Operations Manager will serve as a key personnel position, acting as the primary point of ... Oversee the development and implementation of Quality Control Plans (QCP) and Occupational Safety ...

The Commonwealth

Operations Manager

Richmond, VA · On-site

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... quality of product, service levels, and overall satisfaction * Analyze service issues and ...

The Commonwealth

Operations Manager

Richmond, VA

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... quality of product, service levels, and overall satisfaction * Analyze service issues and ...

Lawelawe Management Group

Operations Manager

Chantilly, VA · On-site

$140K - $170K/yr

Directs all managed services operations ensuring quality, compliance and client satisfaction. * Develop and implement operational policies, procedures, and best practices. * Ensure adherence to ...

The Commonwealth

Operations Manager

Richmond, VA · On-site

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... quality of product, service levels, and overall satisfaction * Analyze service issues and ...

Gnostech LLC

Operations Manager

Arlington, VA · On-site

Operations Manager ID: 1211 Location: Arlington, VA Description Overview Location * Arlington, VA ... Ensure team compliance with federal regulations and company policies, procedures, and quality ...

The Building People

Quality Manager

Quantico, VA

$105K/yr

The Facilities Quality Manager will provide oversight and management of the facility operations and maintenance Quality Management Program. The job will be located On-Site in Quantico, VA

Commercial Vehicle Group

Operations Manager

Dublin, VA · On-site

The Operations Manager is responsible for overseeing the daily manufacturing production operations ... Ensuring compliance with safety and quality standards, this position plays a critical role in ...

CVS Health

Operations Manager

Norfolk, VA · On-site

$18 - $28/hr

... and quality in everything we do. Join us and be part of something bigger - helping to simplify ... Position Summary The Operations Manager is a member of the Store Management team, and as such ...

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All JobsQuality Operations JobsQuality Operations Manager JobsQuality Operations Manager Jobs in Virginia

Quality Operations Manager information

See Virginia salary details

$38.2K

$90.3K

$137.3K

How much do quality operations manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for quality operations manager in Virginia is $90,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,900.00 and $109,100.00 per year, depending on experience, location, and employer.

What does a quality operations manager do?

A quality operations manager oversees the processes and systems that ensure products or services meet quality standards. They develop and implement quality control procedures, analyze data to identify issues, and collaborate with teams to improve efficiency and compliance, often using tools like quality management software. Strong leadership, attention to detail, and knowledge of industry regulations are essential for this role.

What does a QA manager earn?

A Quality Operations Manager typically earns a salary ranging from $70,000 to $120,000 annually, depending on experience, industry, and location. They often hold certifications like Six Sigma or ISO auditor training and oversee quality assurance processes within organizations.

How does a Quality Operations Manager typically collaborate with other departments to maintain product standards?

A Quality Operations Manager works closely with departments such as production, supply chain, and R&D to ensure that product quality standards are consistently met. They often participate in cross-functional meetings to address quality concerns, analyze root causes of issues, and implement corrective actions. Effective communication and teamwork are essential, as the manager needs to align quality objectives with overall business goals and foster a culture of continuous improvement across teams.

What is the highest salary for a QA manager?

The highest salaries for a Quality Operations Manager can exceed $130,000 annually, especially in large organizations or with extensive experience and certifications. Senior QA managers with specialized skills in automation, compliance, or industry-specific standards may earn higher compensation packages, including bonuses and benefits.

What are the key skills and qualifications needed to thrive as a Quality Operations Manager, and why are they important?

To thrive as a Quality Operations Manager, you need expertise in quality management systems, process improvement, and a background in engineering or a related field, often supported by a bachelor’s degree. Familiarity with ISO standards, Six Sigma or Lean methodologies, and quality management software is typically required. Strong leadership, problem-solving abilities, and effective communication skills help drive quality initiatives and foster a culture of continuous improvement. These competencies are crucial to ensuring product consistency, regulatory compliance, and operational excellence.

What is the salary for a quality manager?

The salary for a Quality Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many managers also receive benefits such as bonuses, health insurance, and professional development opportunities.
What are popular job titles related to Quality Operations Manager jobs in Virginia? For Quality Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Quality Operations Manager jobs in Virginia look for? The top searched job categories for Quality Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Quality Operations Manager jobs? Cities in Virginia with the most Quality Operations Manager job openings:
Quality Operations Manager jobs near you
Infographic showing various Quality Operations Manager job openings in Virginia as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $90,266 per year, or $43.4 per hour.
Operations Manager

Operations Manager

CTI Resource Management Services, Inc.

Chester, VA • On-site

Full-time

Posted 10 days ago

Job description

Job Title
Operations Manager
Education
High School
Location
Chester, VA - 0012 - Chester, VA 23836 US (Primary)
Category
Customer Service
Salary Grade
Date Needed By
7/13/2026
Job Type
Full-time
Travel
0 - 10%
Job Description
Position summary:
The Operations Manager will be part of a team responsible for the leadership of the CMS CCO Programs. Operations Manager is responsible for the direct oversight of CTI's Customer Service Representative (CSR) Supervisor workforce at the Chester, VA facility. The Operations Manager ensures that all CTI Supervisors are performing their duties in alignment with CMS and Maximus standards, that production floor operations are running smoothly, and that performance issues are identified and addressed promptly. This role functions as the operational link between CTI site leadership and the CSR production floor.
Essential Duties and Responsibilities:
Job duties include the following: (Other duties may be assigned.)
  • Directly supervise and develop all CTI CSR Supervisors assigned to the Chester, VA facility.
  • Conduct bi-weekly 1:1 check-ins with each Supervisor to review team performance, address escalations, and provide coaching.
  • Deliver weekly status updates to CTI's Operations Team and Site Manager covering floor-level performance, staffing, and other concerns.
  • Monitor CSR production floor adherence to CMS performance standards, including call quality, schedule compliance, and SLA metrics.
  • Coordinate with the QA/Training Manager to identify performance gaps and deploy targeted coaching and refresher training.
  • Ensure Supervisors are executing daily pre-shift walkthroughs and Secure Floor Policy enforcement.
  • Support surge readiness by coordinating warm bench activation and cross-training deployment with Site Manager and HR/Recruiting.
  • Track and report CSR attrition by tenure cohort, surface early warning signals to Site manager and PM.
  • Participate in weekly Operations Sync meetings with Site Manager and relevant Maximus counterparts.
  • Identify training needs for Supervisors and coordinate with QA/Training Manager for delivery.
  • Support scheduling governance by serving as operational liaison between Supervisors and the WFM/Scheduling Liaison.
  • Document performance improvement activities; escalate personnel matters to HR/Recruiting as required.
  • Ability to interact with all levels of management.

Skills:
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Instructing - Teaching others how to do something.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Time Management - Managing one's own time.

Attributes:
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
  • Written Expression - The ability to communicate information and ideas in writing so others will understand
  • Written Comprehension - The ability to read and understand information and ideas presented in writing
  • Speech Clarity - The ability to speak clearly so others can understand you
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations make improvements or take corrective action

# of Hires Needed
2
Exemption Type
Exempt
Hiring Manager
Grayson, Avil (Client Site Project Manager - Operations Management (01.00.20))
Job Requirements
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Work is primarily sedentary.
  • May be required to work holidays.
  • May be required to work off-shift.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.

Education and Experience:
  • Bachelor's degree in Business or Management preferred, or equivalent work experience in related field.
  • 4 years supervisor or leadership in a call center or customer service program experience required. Strong preference for a federal contact service environment.
  • Demonstrated knowledge of leading leaders.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Strong knowledge of contact center operations metrics (AHT, ASA, abandonment rate, quality scores, attendance tracking, etc).
  • Familiarity with workforce management systems and scheduling processes.
  • Excellent interpersonal and conflict resolution skills.
  • Experience managing performance improvement processes.
  • Uses good judgment, ability to make independent decisions and proactively solve problems as required.
  • Must be organized and have strong time management skills.
  • Must have PC skills (Microsoft Office). Familiarity with HRIS or LMS platforms.
  • Basic math skills required.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.
  • Ability to interact with all levels of management.
  • Strong analytical and organizational skills.
  • Exceptional verbal and written communication skills.
  • Bilingual ability is a benefit
  • Ability to pass a federal and local criminal background investigation.

Apply