Quality Operations Manager Jobs in Reston, VA (NOW HIRING)

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com.

What you'll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.

What you'll be responsible for:

Circle is looking for an enthusiastic, knowledgeable and focused Senior Analyst to join the Compliance Operations Shared Services team. In this role, you will provide Quality Control and Assurance for Circle's Compliance Operations program, working with cross-functional partners to implement changes within the program.

As the Senior Analyst, Compliance Quality Operations, you will join a Shared Services team of 8 brilliant and driven professionals. You will need to be solution oriented, flexible, agile and capable of managing your own time and workload. This role will require you to have experience and comfort with change and be capable of identifying process improvement opportunities and driving towards the highest level of quality possible.

This role will have a strong focus on stakeholder management across Compliance operations and related internal partners, as well as ensuring operational excellence and adherence to defined SLAs. You will also be required to complete quality reviews within defined deadlines and support the Quality Control & Assurance team in delivering quality reporting.

This role is ideal for an experienced analyst who thrives in a fast-paced and evolving environment. Alignment with Circle's core values is a must.

What you'll work on:

• Developing and improving the quality program to ensure quality reviews are completed in the most optimal way possible.

• Performing quality reviews on all AML processes: KYC onboarding, periodic reviews, transaction monitoring alert reviews, investigations, and screening (Sanctions, PEP, negative news) alert reviews, as well as future Compliance Operations processes supported by the Compliance Quality Operations Team, as needed.

• Partner with cross-functional stakeholders to enable the Compliance Quality program to be agile, and accommodate any Compliance or business-wide program or process changes.

• Driving continual process optimization, including evaluating and leveraging AI-enabled tools where appropriate.

• Assist the Manager, Compliance Quality Control and Assurance with ensuring all accountabilities are met and quality reviews are completed within the agreed timeframes and SLAs.

• Working in collaboration with Risk, Compliance, outsourced vendors, Training, and Enablement and a range of other stakeholders to create brilliant and effective partnerships.

• Engaging directly with our outsourced partners and vendors to ensure a clear understanding of the challenges and process to drive for increased quality performance and output.

• Assist with scaling the Compliance Quality program

• Contributing to the effective delivery of Shared Services OKRs for each half.

• Ensuring effective communication and reporting for enhanced visibility across the business on key pieces of work.

• Completing ad-hoc projects as required and in line with business needs.

What you'll bring to Circle:

Core Requirements:

• 4+ years experience in financial crimes compliance, with a minimum of 1 year in a quality role.

• Strong organizational, analytical, written, and verbal communication skills.

• Ability to maintain a strong operational focus with the ability to manage time sensitive workflows across competing priorities.

• Work effectively in a fully remote environment with teams spanning multiple time-zones (our team is across the US, Europe & APAC).

• Experience analyzing large transactional data sets, proficiency in SQL preferred.

• Exceptional attention to detail, with the ability to identify and address potential issues and risks.

• Experience and comfort working in an ever changing industry and the flexibility to quickly react to changing demands.

• Organized, detailed, proactive, self-motivated, collaborative, multi-tasker, and creative.

• Proven ability to excel in a fast-paced environment is extremely important.

• Ability to prioritize workloads and ensure tasks are completed timely.

• High integrity and ability to handle confidential information.

• Familiarity with generative AI models (ChatGPT, Gemini, etc.) and prompt development.

Preferred Requirements:

• Experience/familiarity with Slack, Apple MacOS and GSuite.

• Experience working with blockchain forensic tools (e.g., TRM Labs, Chainalysis, Elliptic).

• CAMS, CFCS or CFE certification.

• A passion for harnessing the power of digital currency and blockchain technology and services built on top of it.

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.

Should you require accommodations or assistance in our interview process because of a disability, please reach out toaccommodations@circle.comfor support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.

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