Service Excellence Manager Jobs in Minnesota (NOW HIRING)

Location: Open 

Pay: 132,400-205,100

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

PURPOSE/SCOPE: The Senior Manager, Materials Planning Excellence is a highly visible role that leads the strategy, governance, and continuous improvement of materials planning across the enterprise. The role focuses on building worldclass planning capabilities, driving standardization, enabling digital tools, and improving service, cost, and inventory performance. This leader owns the materials planning excellence roadmap, ensuring that planning processes and systems, consistently support reliable supply, optimized inventory, and efficient operations. They partner with manufacturing, procurement, sales and IT to elevate planning maturity and deliver measurable business impact. This role is accountable for improving efficiency, setting standards, and delivering training to enhance performance across business units while ensuring alignment with safety, cost, quality, and delivery objectives. The position promotes collaborative decision-making, strategic thinking, Success in this role requires exceptional communication and influencing skills, along with deep knowledge of Material Planning and SIOP.

GENERAL RESPONISIBILITIES:  

• Provide strategic leadership for a global materials planning ensuring performance, compliance, and service excellence. Define the enterprise materials planning strategy, including process standards, KPIs, and capability requirements.
• Establish governance for planning policies (e.g., safety stock, lead times, MOQ, planning parameters).
• Lead maturity assessments and create multiyear improvement roadmaps.
• Design and deploy standard global planning processes (MRP, replenishment, capacity alignment, exception management).
• Implement best practices in demand translation, BOM accuracy, and supply signal management.
• Partner with IT to optimize IBP within S4.
• Lead adoption of advanced planning tools, automation, and analytics.
• Champion data quality initiatives and master data governance.
• Drive successful deployment of standardized processes and digital tools
• Strong crossfunctional alignment and planning maturity growth.
• Successful deployment of standardized processes and digital tools.
• Benchmark internal and external best practices.
• Drive towards global SIOP/IBP process while supporting regional needs.

REQUIRED EXPERIENCE & EDUCATION:

• Bachelor's degree in Logistics, Supply Chain, Engineering, Operations, or related field.
• 10+ years of experience in manufacturing, warehousing, or supply chain environments.
• Proven leadership in process improvement, planning transformation, or COE roles.
• Strong knowledge of ERP/MRP systems and planning analytics.
• Demonstrated ability to influence across functions and global teams.
• Experience with Lean manufacturing and continuous improvement methodologies.

PREFERRED EXPERIENCE:

• Advanced degree (MBA, MS, or equivalent).
• APICS/ASCM certifications (CPIM, CSCP).
• Experience with advanced planning systems (SAP IBP, Kinaxis, etc.).
• Background in global manufacturing environments.
• Certification or advanced expertise in Continuous Improvement methodologies such as Lean or Six Sigma.

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:  

• Exceptional leadership and team-building capabilities.
• Strong strategic thinking and long-range planning skills.
• Proven ability to influence, collaborate, and drive change across functions.
• Excellent communication skills (verbal, written, and presentation).
• Strong analytical and problem-solving abilities.
• High level of process orientation and documentation discipline.
• Ability to work effectively in a high-pressure, fast-paced environment.
• Strong organizational and prioritization skills with attention to detail.
• Ability to build relationships and maintain a strong customer service orientation.
• Coaching and mentoring skills across all organizational levels.
• Action-oriented with a demonstrated ability to deliver results and build momentum.
• Sound judgment and ability to handle confidential information.
• Flexibility and adaptability in a dynamic work environment.

PHYSICAL DEMANDS, ENVIRONMENT & SAFETY

• Must be able to wear required personal protective equipment (safety glasses, steel-toe shoes, hearing protection).
• Ability to travel globally up to 20% as required by the business.

Total Compensation = Pay range + Benefits

Posted salary ranges are made in good faith. Tennant Sales and Service Co. reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity.  The salary range reflects both entry into the role and future growth. Total Compensation = Base Salary + Benefits

Benefits = A comprehensive benefits package including multiple medical plan options, 401(k) with a 100% match up to 6%, paid vacation time, 8 paid company holidays and 3 personal holidays dental and vision coverage, wellness rewards, robust family support programs, companypaid disability and life insurance, and a full Employee Assistance Program.

Defining Our Employee Value Proposition   

At Tennant Company, we...  

Discover fulfilling work with opportunities for growth and meaningful recognition. 
Drive the quality and innovation our customers rely on in our products and services. 
Connect with people who care about each other, our brands and our communities.

These are the principles that define how our employees experience Tennant Company, make Tennant a great place to grow your career, and are at the core of our legacy and future.Together, they serve as guideposts for working with our customers, our partners and one another.

Begin your journey with us. Let's reinvent how the world cleans.  

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.