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Excellence Manager Jobs in Minnesota (NOW HIRING)

Daniels Health

Customer Excellence Manager

Shakopee, MN · On-site

Join Daniels Health, a mission-driven leader in healthcare waste management, as our Customer Excellence Manager based at our plant in Shakopee, MN. At Daniels, we're transforming the way healthcare ...

Daniels Health

Customer Excellence Manager

Shakopee, MN

$75K - $80K/yr

Join Daniels Health, a mission-driven leader in healthcare waste management, as our Customer Excellence Manager based at our plant in Shakopee, MN. At Daniels, we're transforming the way healthcare ...

Baxter

Operations Excellence Manager

Saint Paul, MN · On-site

$112K - $154K/yr

The Operational Excellence Manager will play a pivotal role in implementing our Operational Excellence (OpEx) initiatives at the St. Paul, MN manufacturing plant as well as helping to support OpEx ...

Daniels Health

Customer Excellence Manager

Shakopee, MN · On-site

$75K - $80K/yr

Join Daniels Health, a mission-driven leader in healthcare waste management, as our Customer Excellence Manager based at our plant in Shakopee, MN. At Daniels, we're transforming the way healthcare ...

Agropur

Area Operational Excellence Manager

Le Sueur, MN · On-site

$102.60K - $128.30K/yr

We are looking for an Area Operational Excellence Manager in Le Sueur, MN. The mission of the Area Operational Excellence Manager will be to implement various continuous improvement and Focus ...

Crownholdings

Manager, Operational Excellence

Faribault, MN · On-site

$96.90K - $130.30K/yr

... excellence principles, methodologies, and tools to drive improvement in business operations ... Manage CI Projects: * Lead and manage CI projects from conception to completion, ensuring alignment ...

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Excellence Manager information

What is the difference between Excellence Manager vs Quality Assurance Manager?

AspectExcellence ManagerQuality Assurance Manager
CredentialsCertifications in process improvement, Six Sigma, LeanCertifications in quality management, ISO standards, Six Sigma
Work EnvironmentFocus on continuous improvement across departmentsFocus on product/service quality and compliance
Employer & Industry UsageUsed in manufacturing, healthcare, service industriesCommon in manufacturing, software, healthcare
Primary FocusOperational excellence and process optimizationProduct quality and defect reduction

While both roles aim to improve organizational performance, the Excellence Manager concentrates on overall process efficiency and continuous improvement, whereas the Quality Assurance Manager emphasizes maintaining product and service quality standards.

What are popular job titles related to Excellence Manager jobs in Minnesota? For Excellence Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Excellence Manager jobs in Minnesota look for? The top searched job categories for Excellence Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Excellence Manager jobs? Cities in Minnesota with the most Excellence Manager job openings:
Excellence Manager jobs near you
Customer Excellence Manager

Customer Excellence Manager

Daniels Health

Shakopee, MN • On-site

Full-time

Posted 10 days ago

Daniels Health rating

5.0

Company rating: 5.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Join Daniels Health, a mission-driven leader in healthcare waste management, as our Customer Excellence Manager based at our plant in Shakopee, MN. At Daniels, we’re transforming the way healthcare organizations manage waste—prioritizing safety, sustainability, and service excellence.
 
This is more than just a management role; it’s an opportunity to be part of a company that’s making a real impact in hospitals and clinics across the country. As a key member of our Shakopee team, you’ll lead customer operations with passion and precision, ensuring our clients receive outstanding support while helping drive continuous improvement and innovation.
What you will do
  • Lead & Develop Team
  • Manage a cross-functional customer service team, fostering accountability and collaboration
  • Support employee engagement and retention initiatives
  • Customer Experience & Communication
  • Oversee outbound communications and host customer meetings
  • Ensure service delivery aligns with brand tone and operational efficiency
  • Data Analysis & Process Improvement
  • Analyze service data to identify trends and root causes
  • Drive corrective actions and continuous improvement initiatives
  • Systems & Cross-Functional Collaboration
  • Champion system adoption (Salesforce, RouteOptix/Tegos) and process standardization
  • Collaborate with Operations, Transportation, and Finance to enhance service outcomes
  • Reporting & Business Acumen
  • Monitor KPIs and deliver performance reports
  • Make informed decisions balancing customer needs with financial sustainability
What we are looking for
  • Must-Have Qualifications
  • 5+ years of experience in Customer Service/Excellence, including at least 2 years in a leadership role
  • Strong analytical skills with a proven ability to make data-driven decisions
  • High proficiency in Salesforce and Microsoft Office Suite
  • Demonstrated success in leading teams, improving processes, and driving customer satisfaction
  • Excellent communication skills, adaptable for both internal and external stakeholders
  • Familiarity with Root Cause Analysis and continuous improvement methodologies
 
  • Nice-to-Have Qualifications
  • Experience in logistics, waste management, or other regulated service industries
  • Advanced knowledge of data visualization or reporting tools
  • Exposure to cross-functional collaboration in operational environments
Why work for us
  • Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
  • Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
  • 401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
  • Permanent Position – Full-time, 40 hours per week with long-term career potential
  • Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions
  • Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization
If you're passionate about leading teams, improving processes, and delivering exceptional customer experiences, we’d love to hear from you. At Daniels Health, you’ll be part of a purpose-driven organization that values innovation, collaboration, and personal growth. Apply today and help us shape a safer, more sustainable future in healthcare.

Who are we?
We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

 
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.