ZipRecruiter

Log In

1

Director Service Excellence Jobs in Minnesota (NOW HIRING)

Benedictine

Culinary Service Director

Cold Spring, MN · On-site

The Culinary Services Director is responsible for creating a welcoming culture focused on service excellence for our residents and a positive and nurturing team environment. * Promotes Benedictine ...

Benedictine

Culinary Services Director

Hastings, MN · On-site

$35.25 - $44/hr

The Culinary Services Director is responsible for creating a welcoming culture focused on ... service excellence for our residents and a positive and nurturing team environment.

Benedictine

Culinary Services Director

Hastings, MN · On-site

$35.25 - $44/hr

The Culinary Services Director is responsible for creating a welcoming culture focused on ... service excellence for our residents and a positive and nurturing team environment. * Promotes ...

Socket.dev

Operations Director

Duluth, MN · On-site

$90 - $120/hr

... service excellence and positive teamwork. * 1.5 Lead by developing and embracing the organization's strategy and mission to all staff; ensure activities are value-added and aligned with community ...

New

next page

Showing results 1-20

All JobsService Excellence JobsDirector Service Excellence JobsDirector Service Excellence Jobs in Minnesota

Director Service Excellence information

See Minnesota salary details

$34.3K

$90.2K

$171.4K

How much do director service excellence jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director service excellence in Minnesota is $90,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,800.00 and $107,700.00 per year, depending on experience, location, and employer.

What does a director of service excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.

What are the key skills and qualifications needed to thrive as a director of service excellence?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

How does a director of service excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

What are the most commonly searched types of Service Excellence jobs in Minnesota?

The most popular types of Service Excellence jobs in Minnesota are:

What are popular job titles related to Director Service Excellence jobs in Minnesota?

For Director Service Excellence jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Director Service Excellence jobs in Minnesota look for?

The top searched job categories for Director Service Excellence jobs in Minnesota are:

What cities in Minnesota are hiring for Director Service Excellence jobs?

Cities in Minnesota with the most Director Service Excellence job openings:

Director Service Excellence jobs near you

Culinary Service Director

Benedictine

Cold Spring, MN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Bring your passion for food and make a difference in the lives of our residents. The Culinary Services Director is responsible for creating a welcoming culture focused on service excellence for our residents and a positive and nurturing team environment.


  • Promotes Benedictine’s Mission and Core Values of Hospitality, Stewardship, Respect and Justice by bringing these values to life in the organization.
  • Builds and retains a strong culinary team where opportunities for growth are encouraged and all members are valued.
  • Collaborates with all care providers.
  • Oversees and maintains a safe and sanitary environment.
  • Manages and oversee efficient operations to maximize resident satisfaction including oversight of the culinary budget.

Qualifications Required:

  • Completion of an approved food safety sanitation course and certification where applicable.
  • Accreditation as a Certified Dietary Manager (CDM), or currently enrolled in approved CDM course and will be eligible to write CDM exam at completion of course work within 16 months of hire. 

Benedictine is a not-for-profit senior care organization who operates on our four core values: Hospitality, Stewardship, Respect, and Justice. We pride ourselves on having an extraordinary team of associates who provide compassionate care. Our focus is to provide a comforting and empowering culture for our residents and our team members, to help you grow and succeed.  

EEO/AA/Vet Friendly


$27.00-$32.91

A robust benefits package is available to eligible associates, designed to meet the needs of every stage of life, including paid time off (PTO), retirement, medical, dental, vision, education assistance, and a variety of additional voluntary benefits.  For more information visit our website at www.benedictineliving.org.


Apply