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Service Excellence Manager Jobs in Texas (NOW HIRING)

Huntsman

Supply Chain Excellence Manager

Houston, TX · On-site

: Supply Chain Excellence Manager Huntsman is seeking a Supply Chain Excellence Manager supporting ... Technical Service, Innovation, Performance Management), Operations (Production, Planning ...

KBR, Inc.

PSL Business Excellence Manager - PEQ

Houston, TX · On-site

$50K - $57K/yr

The PSL Business Excellence Manager provides strategic, analytical, and operational leadership to support a Technology Solutions Product Service Line (PSL). This role partners closely with PSL ...

KBR

PSL Business Excellence Manager - PEQ

Houston, TX

$50K - $57K/yr

The PSL Business Excellence Manager provides strategic, analytical, and operational leadership to support a Technology Solutions Product Service Line (PSL). This role partners closely with PSL ...

RemX

Be Seen First

Service Manager

Dallas, TX · On-site

$100K - $130K/yr

Service Manager - Dallas, TX We are seeking an experienced, results-oriented Service Manager to ... The successful candidate will foster a high-performing team culture, ensure operational excellence ...

Taurus

Customer Service Supervisor

Austin, TX · On-site

$15.50 - $17/hr

Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...

PetSuites

Customer Service Supervisor

Richmond, TX · On-site

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

PetSuites

Customer Service Supervisor

Spring, TX · On-site

$11 - $14/hr

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

Taurus

Customer Service Supervisor

Austin, TX · On-site

Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...

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All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Texas

Service Excellence Manager information

See Texas salary details

$30.7K

$65.2K

$110.4K

How much do service excellence manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service excellence manager in Texas is $65,188.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $75,000.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
What are the most commonly searched types of Service Excellence jobs in Texas? The most popular types of Service Excellence jobs in Texas are:
What are popular job titles related to Service Excellence Manager jobs in Texas? For Service Excellence Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Service Excellence Manager jobs in Texas look for? The top searched job categories for Service Excellence Manager jobs in Texas are:
What cities in Texas are hiring for Service Excellence Manager jobs? Cities in Texas with the most Service Excellence Manager job openings:
Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Texas as of July 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $65,188 per year, or $31.3 per hour.

SERVICE EXCELLENCE REPRESENTATIVE

Precision Monitoring LLC

Burleson, TX • On-site

Full-time

Re-posted yesterday

Job description

Position: Service Excellence Representative

Status: Full Time

Shift: 8-5

Reports to: Revenue Cycle Manager


Company Overview

Precision Monitoring is a leading innovator in healthcare diagnostics, offering remote monitoring and enterprise management solutions that drive better outcomes across the healthcare continuum. We specialize in Holter, Event, and Telemetry monitoring systems that simplify complex workflows for providers operating in a highly regulated environment.

Our culture promotes analytical thinking, innovation, and a commitment to excellence. As we continue to expand, we’re seeking passionate professionals who bring energy, integrity, and a results-driven mindset to join our growing team. We offer competitive compensation, comprehensive medical benefits, and a collaborative work environment.


Position Summary

The Service Excellence Representative serves as plays a key role in the revenue cycle by serving as the first point of contact for patients regarding billing inquiries, insurance verification, and out-of-pocket cost estimates. This position requires strong communication skills, attention to detail, and a working knowledge of healthcare billing processes to ensure accurate, timely, and compassionate service that supports both patient satisfaction and financial performance


Key Responsibilities:

  • Respond to inbound and outbound patient calls regarding billing, insurance, and out-of-pocket cost estimates in a professional and empathetic manner.
  • Ensure Proper Documentation-log call details accurately and provide estimate breakdowns to patients and answer any questions regarding benefit questions in our system.
  • Clear Communication-Respond to requests for clarification from other departments
  • Maintain strict adherence to HIPAA and other privacy regulations, safeguarding patient information during all communications.
  • Demonstrate consistency in applying workflow steps, helping maintain quality assurance and operational integrity
  • Meet individual and team performance metrics, including call volume, average handle time, and documentation accuracy
  • Promote a supportive and optimistic team environment by engaging respectfully with colleagues and contributing to a culture of encouragement.
  • Review billing charge codes and associated diagnoses to ensure alignment with payor requirements, supporting accurate cost estimates and claim processing

Essential Functions:

  • Effectively manage inbound and outbound calls to assist patients with billing, insurance, and financial inquiries, ensuring a high level of service and professionalism.
  • Provide and update patient or insurance information in the system to support correct billing and estimate generation.
  • Follow standardized workflows and scripts to maintain consistency, compliance, and operational efficiency across all interactions
  • Document all patient interactions in real time, ensuring completeness and accuracy to support continuity of care and revenue cycle processes
  • Meet or exceed performance metrics, including call volume, average handle time (AHT), documentation accuracy, and first-call resolution
  • Demonstrate a positive attitude, strong work ethic, and commitment to quality, setting an example for peers.
  • Communicate clearly and empathetically to help patients understand their financial responsibilities, including charges, statements, and payment options.
  • Participate in ongoing training and development activities to stay current with system updates, payor guidelines, and departmental policies
  • Perform other duties as assigned to support department objectives.


Qualifications

  • High school diploma or equivalent required
  • Minimum of 3 years of experience in billing, patient access or high-volume call center with demonstrated success.
  • Current experience navigating practice management software.
  • Strong organizational, critical thinking, and problem-solving skills.
  • Experience in Microsoft Office (Excel).
  • Skilled in customer service and understanding our organization.
  • Comfortable working with KPIs and performance-based metrics.
  • Ability to accept and apply constructive feedback with professionalism.
  • Working with a sense of urgency
  • Communicate with compassion and knowledge to our outward-facing customers and escalate as appropriate when unable to resolve.