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Service Excellence Manager Jobs in Texas (NOW HIRING)

RemX

Service Manager

Dallas, TX · On-site

$100K - $130K/yr

Service Manager - Dallas, TX We are seeking an experienced, results-oriented Service Manager to ... The successful candidate will foster a high-performing team culture, ensure operational excellence ...

Reit Tv

District Manager

Mesquite, TX · On-site

$121 - $140/hr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence * Managing physical assets including repair and ...

PetSuites

Customer Service Supervisor

Spring, TX · On-site

$11 - $14/hr

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

Taurus

Customer Service Supervisor

Austin, TX · On-site

Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...

Taurus

Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...

PetSuites

Customer Service Supervisor

Arlington, TX · On-site

$15 - $16/hr

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

PetSuites

Customer Service Supervisor

Arlington, TX · On-site

$15 - $16/hr

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

Taurus

Customer Service Supervisor

Austin, TX · On-site

Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...

PetSuites

Customer Service Supervisor

Spring, TX · On-site

$11 - $14/hr

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

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All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Texas

Service Excellence Manager information

See Texas salary details

$30.7K

$65.2K

$110.4K

How much do service excellence manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for service excellence manager in Texas is $65,188.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What are the most commonly searched types of Service Excellence jobs in Texas?

The most popular types of Service Excellence jobs in Texas are:

What are popular job titles related to Service Excellence Manager jobs in Texas?

For Service Excellence Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Service Excellence Manager jobs in Texas look for?

The top searched job categories for Service Excellence Manager jobs in Texas are:

What cities in Texas are hiring for Service Excellence Manager jobs?

Cities in Texas with the most Service Excellence Manager job openings:

Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $65,188 per year, or $31.3 per hour.

Regional Performance Excellence Manager

Volvo Car USA

Northlake, TX • On-site

$73K - $136K/yr

Full-time

Re-posted 2 days ago

Job description

Let's introduce ourselves

Regional Performance Excellence Manager

Northlake, TX

As a Regional Performance Manager, you will be the driving force behind operational excellence across our dealer network. You will bridge the gap between data-driven insights and on-the-ground execution, working directly with retailer staff and market leadership to optimize performance, improve customer satisfaction, and maximize profitability.

What you'll do

   Assist retailers on their digital marketing and communications strategy and execution. Alignment with regional and national brand initiatives and drive sales growth for our retailer partners. Administration of our Volvo Tier 3 Digital Advertising Co-Op Program.
   Support the Regional Marketing Boards in the markets' metro areas to provide market insights and retailer engagement.
   Provide hands-on personnel training to drive operational excellence and premium customer experience with our retailer partners. 
   Enhance sales/service processes to improve closing ratio and drive more sales and revenue growth from new and existing business.
   Ensure our retailer leadership and personnel are knowledgeable about the brand and product portfolio to be ambassadors for Volvo.
   Drive improvements in customer service by identify areas of strengths and opportunities with retailer processes and implementing solutions from National Customer Experience (CX) team. 
   Develop trusting relationships and continuous dialogue with our retailers to support their operations and align with Volvo's corporate priorities. Provide regular reporting to the retailers to review performance and drive action.
   Collaborate and develop retailer road maps with market and regional team to measure performance and identify and share best practices and innovative ways to move the retail and service business forward. 

Required Competencies & Experience
   Bachelor's Degree or higher 
   Minimum 5 years automotive industry experience required, with a minimum of 3 years automotive retail or service experience strongly preferred 
   Minimum 2 years Regional Automotive OEM experience a plus. 
   Knowledge of digital marketing experience and management. Proven track record of multi-channel marketing and communication campaigns and providing performance analysis and recommendations. Experience preferably in CRM/Lead management systems and digital marketing tactics (SEO/SEM, Social Media Advertising, Audience Targeting, etc).
   Experience with conducting training - face to face, web, tablet, etc.  
   Strong computer/Microsoft (Word, Excel, and PowerPoint) skills, ability to prepare information on their own.  
   Good analytical skills and ability to project manage initiatives to further develop the role and processes. 

What you'll bring

   Positive attitude, proactive, flexible, self-sufficient 
   Strong listening, influencing and negotiating skills
   Strong leadership abilities (coaching, teaching, and developing others); demonstrated success.
   Clear ability to communicate clearly, both written and verbal.
   Ability to plan and prioritize while committed to delivering in time and with right quality 
   High integrity 
   Ability to work both independently and in a team. 
   Ability to interact cross-functionally and to act in a multi-cultural environment.
   Ability to travel up to 60-70% within the Central region, including overnight when needed. 

Salary Range
      $73,347 to $136,217
Compensation is determined based on experience, qualifications, internal equity, location and company guidelines

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